Customer Service Guest Experience

Misty Thomas

**** * *** ****** *****, OK ***** 405-***-**** ad22zx@r.postjobfree.com

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OBJECTIVE:

Obtain a job as a MOD, where I will leverage my expertise in the gaming industry, exceptional leadership skills, and a customer-centric approach to ensure operational excellence and deliver an exceptional guest experience.

WORK EXPERIENCE:

Fancy Dance Casino

MOD

06/2022-Present

•Maintained a positive and welcoming atmosphere, addressing inquiries and resolving issues promptly

•Collaborated with security personnel to maintain a safe environment for guests and staff.

•Supervised and coordinated casino staff, providing leadership, guidance, and training during shifts.

•Monitored cash handling procedures, ensuring accuracy and compliance with internal controls.

•Assisted in preparing reports related to financial performance during shifts. 7 Clans Casino Steak House

Manager 09/2021 – 10/2022

•Supervised and trained restaurant staff to ensure exceptional customer service and adherence to food safety protocols.

•Managed inventory, purchasing, and cost control to optimize profitability.

•Created and implemented strategies to increase sales and promote customer loyalty.

•Oversaw scheduling, staffing, and performance evaluations to maintain operational efficiency.

•Collaborated with the kitchen team to ensure timely food preparation and quality standards.

•Resolved customer complaints and ensured guest satisfaction.

•Conducted regular staff meetings and provided ongoing coaching and feedback.

•Monitored and maintained cleanliness and sanitation standards throughout the establishment.

•Collaborated with suppliers and negotiated contracts to secure the best quality products at competitive prices.

The Local/Nettie Mae’s

Owner 09/2019-10/2021

•Developed and implemented strategic business plans to ensure profitability and growth.

•Oversaw all aspects of daily operations, including staffing, training, and scheduling.

•Created and maintained high standards for food quality, presentation, and service.

•Managed inventory, ordering, and vendor relationships to optimize cost efficiency.

•Implemented effective marketing strategies to attract new customers and retain existing ones.

•Ensured compliance with health and safety regulations, maintaining a clean and safe environment.

•Built and nurtured a cohesive team, fostering a positive work culture and promoting employee development.

Misty Thomas

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