Donte Fleming
Fort Walton Beach, FL ***** 850-***-**** ad22z7@r.postjobfree.com
Professional Summary
Entry-level IT candidate with 2+ years of experience in customer service and desktop support. Attending an accredited, hands-on training program in pursuit of additional CompTIA and Microsoft certifications. Eager to apply skills and training in a technical environment focused on software and hardware support.
Education
Information Technology Security Administration MyComputerCareer 2022
Technical Skills & Training
Windows 10/11
Communication Skills
Network Protocols
LAN/WAN
Troubleshooting
Microsoft Office
Google Suite
Customer Service
Identify PC hardware and software issues and applied troubleshooting skills to resolve
Supported Windows operating systems and Microsoft Office Applications
Provided direct customer support to resolve customer problems/questions as quickly as possible
IT Work-Related Experience
Field Service Technician Shalimar Lawn Care 12/2020- 1/2023
Complete daily data entry of lawn services and irrigation installations via Jobber mobile application
Oversee field training for new employees along with equipment maintenance and vehicle inspections
Responsible for estimating planning and carrying out various tasks such as ensuring friendly environment customer service for residents and supervising employee performance
Program irrigation schedule using digital and company’s operation systems for commercial and home properties
Computer Technician (Trainee) MyComputerCareer 02/2022-09/2022
Perform maintenance on personal computers and technical equipment via virtual machines
Upgrade and install Windows systems, printers, connecting computers and router device
Participate in weekly training meetings, ask questions, and provide input on technical process, and new processes within troubleshooting protocols
Educated customers on proper usage of hardware/software of preventive measures to ensure problems does not return