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Mental Health Customer Service

Location:
Denver, CO
Posted:
January 24, 2024

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Resume:

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VICTORIA AWUAH

LICENSED ADDICTION COUNSELOR • LIFE SKILLS SPECIALIST • CERTIFIED NURSE AIDE

CONTACT

720-***-****

ad22t9@r.postjobfree.com

OBJECTIVE

To provide a pleasant and respectful environment with my knowledge of skills in comprehensive services, customer service, care plan implementation. Ability to counsel, motivate, monitor, and track client progress. Together we can build a better future for the individuals we serve.

SKILLS

Familiar with DSM V

Have knowledge on HIPAA rights

Psychosocial Assessment

Effective team player embraces teamwork.

Life Skills

Good written and oral communication skills

EXPERIENCE

Mental Health Counselor – Psyche Unit

Porter Adventist Hospital

May 2021 – Present

Provide mental health assessments, counseling, referrals, and intervention services

Works with individuals set goals, develop a treatment plan, and gain insight through treatment

Monitor client progress and modify their treatment plans as needed

Conducts individual and group therapy sessions, listening to patients and create coping strategies

Examine issues including substance abuse, suicide, stress, LGBTQ issues and self-image

Case Manager- Street to Home

Mental Health Center of Denver

March 2021-May 2021

Identified, discussed, and worked to alleviate varieties of mental health and psychological issues

Help consumers in meeting basic needs for food, clothing, shelter, and personal safety

Counseled adult at risk client to improve their abilities to function in normal social life

Referred clients to dependable resources and programs when necessary and appropriate

Intern Addiction Counselor

Aurora Mental Health East Metro Detox.

June 2020- January 2021

Providing substance abuse treatment to individuals to stay and maintain sobriety

Conducts initial needs assessment, ascertains nature and extent of complaint and severity of problems, and provide the necessary intervention.

Interact with a client population that is actively intoxicated and/or experiencing symptoms of withdrawal.

Perform ethical documentation, reports, and providing case notes, treatment plans, and evaluations.

Life Skills Specialist

Continuum of Colorado

November 2011- March 2021

Maintain individuals /participant confidentiality and assures that rights are protected.

Trains, assures clients in completing daily activities to promote and empower independence.

Teaching employment skills and encouraging self-advocacy.

Assist with medical care by implementing care plans

Documents program, incident reports, medical and financial information as required

VOLUNTEER

Raleigh International

November 2005-August 2008

Develop leadership and teamwork skills among the youth to apply to future careers and personal life.

Creating positive change among communities

Empowering and inspiring the youth that creates lasting change

EDUCATION

Grand Canyon University

2020

MSc. Addiction Counseling

Kwame Nkrumah University of Science and Technology

1999

BA. Industrial Arts



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