DANIEL GOODELL

Englewood, CO ******

720-***-**** - ad22kb@r.postjobfree.com

PROFESSIONAL SUMMARY

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision- making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Clerical Support

Customer Retention

Price Quoting

Documentation and Reporting

Service Recommendations

Vehicle Assessment

Customer Service

Quality Control

Tech-Savvy

Mechanical Aptitude

Multitasking and Organization

Quality Inspection

Team player mentality

Analytical thinking

Customer service orientation

Multitasking capabilities

Adaptability and flexibility

Needs Assessment

Policies and Procedures Adherence

Product Recommendations

WORK HISTORY

05/2023 to Current Service Advisor

Pride Auto Care – 8787 E. Dry Creek, Centennial CO Enhanced customer satisfaction by providing timely and accurate service recommendations.

Streamlined appointment scheduling for improved efficiency and increased daily appointments.

Reduced wait times with efficient coordination of service tasks among technicians. Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

Educated customers regarding regular maintenance protocols to preserve vehicle condition.

Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Pleasantly greeted customers and asked open-ended questions to better determine needs.

Sought ways to improve processes and services provided. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

09/2022 to 05/2023 Service Advisor

McDonald Automotive Group – Volkswagen And Hyundai Enhanced customer satisfaction by providing timely and accurate service recommendations.

Provided exceptional customer service, resolving complaints diplomatically and efficiently.

Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness. Educated customers regarding regular maintenance protocols to preserve vehicle condition.

Handled customer issues with confidence, using complex problem solving to provide effective resolution.

08/2015 to 08/2022 Master Automotive Technician

Mile High Honda – 2777 S Havana, Denver

Improved customer satisfaction by accurately diagnosing and repairing complex automotive issues.

Enhanced shop efficiency by maintaining a clean and organized work environment, enabling faster repairs.

Reduced vehicle downtime for clients by performing timely preventive maintenance services.

Assisted in boosting overall shop revenue with upselling additional necessary repair services to customers.

Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.

Collaborated with other technicians for efficient problem-solving in challenging repair situations.

Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications. Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.

Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities. Used specialized tools to detect leaks in gas and refrigerant systems. Assisted management with developing training programs for new hires, elevating overall staff competency levels within the shop.

Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks. Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases. Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

Repaired and replaced worn and damaged components. Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.

Read and followed technical documentation to complete accurate repairs. Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.

Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles. EDUCATION

Business Management : Business Administration And Management Arapahoe Community College - Littleton, CO

Automotive Technology : Automotive Technology

Lincoln Tech - Denver, CO

Honoree

Awarded Magna Cum Laude

Honor Roll

12/2018 Honda Master Tech Certification : Automotive Technology Honda Technical Training - Centennial, CO

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