ANNETTE LYNCH

**** ****** **** **

Deatsville, AL 36022

Phone number: 701-***-****

Email: ad22k0@r.postjobfree.com

PROFESSIONAL SUMMARY

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

ACCOMPLISHMENTS

Awarded eagle award for great customer service

SKILLS

Office Management

Customer Relations

Customer and Client Relations

Data Management

Sorting and Labeling

Records Management

Phone Call Answering

WORK HISTORY

Employee Training

Customer Service

Records Management Systems Mail Management

Cash Deposit Preparation Document Retrieval

Account Balancing

Typing Proficiency

07/2022 to Current Administrative Assistant

Northland PACE – Minot, ND

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Restocked supplies and placed purchase orders to maintain adequate supply Scanned and uploaded medical records into files

Balanced company credit card statement

Received and sorted incoming mail and packages

Collected monthly payments

Scheduled medical appointment

Sent in referrals and medication list for upcoming appointments Prepared next day transportation schedule and kept things on task Sent tiger text messages and emails to make sure sure daily tasks run on schedule Did monthly chart audits

Helped with daily lunch preparation if needed

Helped keep track of monthly payments to ensure they were accurate Created new enrollments insurance cards

Attended daily meetings

Sent for past medical records for new enrollment possibilities Help maintain daily roster and demographics

Ordered food for meetings/training

02/2022 to 07/2022 Front Office Coordinator

Nexus Family Healing – Minot, ND

Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Entered data for new foster child and parent

Entered date for foster children or parents leaving program Checked mail

Ordered for business

08/2021 to 02/2022 Receptionist

First Choice Physical Therapy – Minot, ND

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records. Kept reception area clean and neat to give visitors positive first impression. Answered phone promptly and directed incoming calls to correct offices. Created files

Scanned documents into files

Scanned and entered insurance information

07/2015 to 07/2021 Administrative Assistant

Northland PACE – Minot, ND

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Restocked supplies and placed purchase orders to maintain adequate stock levels. Helped with new hire paperwork and training

Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Did enrollment insurance cards

Scanned documents into EFC

Collected payments

Helped prepare lunch and serve

Requested medical records for past and present records Diagnosis codes

Referrals for appointments

Made elderly medical/dental/eye appointments

Balanced monthly credit card statement

Helped arrange transportation to center and to appointments 03/2014 to 05/2015 Fraud Specialist

Fargo Public Schools Credit Union – Fargo, ND

Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Evaluated customer data to identify and prevent fraudulent activity Tracked fraud cases and monitored trends to develop strategies for prevention. Helped customers with cash transactions

Balanced cash drawer, vault and coin machine

Ordered money for Credit Union

03/2010 to 05/2013 Daycare Provider

Self Employed – Williston, ND

Maintained safe play environment by emphasizing and maintaining cleanliness and organization.

Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

Enforced rules and managed behavior through developmentally appropriate discipline.

Billed parents for weekly payments

Kept records for tax purposes

Entertained children

Met with parents about daily activities, positive developments, and issues. 10/2002 to 03/2010 Teller Supervisor

First National Bank And Trust – Williston, ND

Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Counted cash drawers and made bank deposits.

Promoted bank's products and services by consistently cross-selling to customers. Opened and closed accounts

Open and closed debit cards

Rolled coins

Balanced ATM

EDUCATION

05/1993 High School Diploma

Williston High School - Williston, ND

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