Donmarnita Marcus

Montgomery, AL

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Conduent - Montgomery, AL

July 2022 to May 2023

• Troubleshoot equipment

• Place new and replacement orders

• Warm Transfer calls to other departments

• Answer calls at high volume

• Able to work independent

• Providing introductory information to new customers

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns

• Scheduled reservations for customers

• Created customer appointments

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Inventoried stock

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

• Resolve delivery and shipping disputes

Customer Service Representative

Continuum Global Solutions

March 2022 to June 2022

• Enroll and re enroll new members

• Troubleshoot equipment

• Place new and replacement orders

• Warm Transfer calls to other departments

• Answer calls at high volume

• Able to work independent

• Providing introductory information to new customers

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns

Cloud Campus Home Monitoring Customer Service Agent Teleperformance USA

November 2021 to March 2022

• Enroll and re enroll new members

• Troubleshoot equipment

• Place new and replacement orders

• Warm Transfer calls to other departments

• Answer calls at high volume

• Able to work independent

• Providing introductory information to new customers

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns

Assistant General Manager

Zaxbys - Montgomery, AL

October 2016 to November 2021

● Hiring and Termination process

● Scheduling

● Managing 10-30 employees

● Customer service

● Ordering trucks

● Prepare for audits from health department

● Food and Machine Safety procedures

Education

High school diploma

Sidney lanier high school

May 2009

Skills

• Management

• Customer Service (10+ years)

• Technical Support

• Recruiting (10+ years)

• Troubleshooting

• Serving Experience

• Help Desk

• Active Directory

• Interviewing

• Desktop Support

• Employee Orientation

• Leadership

• Restaurant Experience

• Food Safety

• Microsoft Windows

• Human Resources

• POS

• Supervising Experience

• Network Support

• Microsoft Powerpoint

• Communication skills

• Microsoft Office

• English

• Data entry

• Phone etiquette

Certifications and Licenses

Food Handler Certification

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