Jeffrey A. Hagen

*** ***** *** * #*** St.Petersburg,FL

904-***-**** ad21m5@r.postjobfree.com

linkedin.com/in/jeffrey-hagen-60463311/

Summary: Systems professional with a track record of effective advancement demonstrated through 20 years of experience in the design, development and implementation of quality, performance-based applications. Excellent project management and diagnostic skills; rapidly discern and incorporate user/client-specific requirements.

Core Competencies:

Application Design and Development Direct Commerce Solutions

Database Programming Systems Development and Analysis

Integration and Testing Troubleshooting and Problem Resolution

Technical Proficiencies:

Operating Systems: MPE, UNIX, Linux, Windows, HP e3000, HP-UX, Android

Tools: Microsoft Word, Excel, MS-Project, Outlook, TOAD, Android Studio

Languages: COBOL, PL/SQL, SQL, Oracle Business Intel, Visual Basic, VB.Net, C/C++, Oracle, EDI, Java and Kotlin, RPG, HTML5, Java Script, XML, MySQL, SQLite.

Professional Experience:

R1 RCM Software Engineer. May 2022 -Current

Software Engineer and Scrum Master whose primary focus is on maintaining and enhancing a Billing system in the Healthcare industry. Most applied skills used daily are Postgres Sql, Microfocus(Acubench) Cobol in a linux environment processing EDI 835,270 and 837 formats. Git, Github.

Xfinity Mobile Specialist April 2021 – April 2022

Serves as an in-store specialist for Xfinity Mobile support. Providing Mobile support for device transfers and phone

Number ports. Supports the onboarding of a Xfinity Mobile customer which may involve assisting customers set up online accounts, data transfers, mobile device education or assisting with account set up errors. Additional duties include

Cycle counts and Physical Inventories.

Uber Eats.

Delivery Person. April 2018 – Current

Pick up customers online order and deliver to order destination.

Amazon Prime – Wood Dale IL.

Order Picker Sept. 2018 – Feb 2019

Picked and fulfilled Amazon Fresh (Grocery) orders for Amazon Customers.

NWS/RNDC -Independent Software Developer. Jan 2018-August 2018

COBOL Programmer

Contract COBOL programmer providing new COBOL programs as well as enhancing existing programs interfacing

In the implementation of a new WMS Interface. All programs developed on the HP e3000 MPE/iX operating system utilizing the e3000 Image/SQL databases. Provided custom COBOL programming ranging from reporting of Sales/Inventory levels as well as Interactive online programming.

Floor and Wall – Schaumburg, IL May 2015 – Jan 2018

Project Manager

Oversee the scheduling, installation and follow up of flooring and tile installation in new residential construction projects. Plan projects from beginning, working with contractors on plans, ordering materials, scheduling teams of subcontractors and employees. Prepare estimates and coordinate with partners to assure jobs were completed under budget and on time.

Overtons /Gander Mountain - Greenville, NC August 2014 - April 2015

Business Systems Analyst

Provided daily support and maintenance to JDA’s ESM, formerly Red Prairie and also originally known as Ecometry. Utilized knowledge and skills, such as Suprtool, COBOL, SQL and PL/SQL. Performed troubleshooting on all business processes such as order entry, credit card interfaces, financial reporting, WMS, inventory and shipping applications. Reviewed and optimized all aspects of business systems software.

Tiger Direct - Miami, FL April 2009 - April 2013

Programmer / Analyst HP3000 COBOL / Image Programmer, Ecometry

Provided daily programming to production systems as well as new COBOL. Daily tasks included complex COBOL programming interfacing to an Image Database. Managed all aspects of business system software from Order Entry to Shipping. Maintained complex programming in all areas. Maintenance of database tables and files relating to interactive programs and reporting. Interacted with users to coordinate various user needs and executing.

Wine Country Gift Baskets - Fullerton, CA September 2004 – March 2009

Senior Programmer / Analyst

Provided complex programming and technical support to departments throughout the organization, ensuring optimal reliability and functionality. Developed customized programming and reporting outside the business rules of Ecometry. Interacted with users, addressed inquiries and resolved technical issues related to computer systems. Oversaw third-party consultants, ensuring timely completion of projects. Collaborated with marketing team to generate lists and internal marketing promotions. Trained and mentored team members.

Instrumental in meeting organizational demands through extensive knowledge of business enterprise software and demand programming, specifically during peak seasonal situations.

Redesigned and rewrote numerous customized applications and critical batch jobs from Suprtool to COBOL.

Spearheaded a conversion from Legacy systems to an Oracle web-based BI equivalent.

Consistently expanded and developed new open system skills on porting applications to open system technologies.

Jeffrey A. Hagen

190 112th AveN St Petersburg,FL 33716

904-***-**** ad21m5@r.postjobfree.com

linkedin.com/in/jeffrey-hagen-60463311/

Professional Experience (continued):

Independent Consultant - Jacksonville, FL 2003 - 2004

Technical Consultant

Collaborated with outside companies in a consulting capacity; developed various sales and analysis reporting programs. Analyzed and recommended appropriate solutions to aid in solving individual client programming needs. Prepared testing and design specifications; implemented interactive templates.

Designed, implemented, and managed microcomputer accounting and financial reporting systems that replaced old manual systems, thereby streamlining operations.

Developed and maintained computer models, which accurately forecasted revenues, expenditures and cash flows within a fast growth environment.

Created order extract programs that enabled one computer to be processed by another.

E.L. Trevena, Inc. - Largo, FL 2002 - 2003

Senior Project Supervisor

Recruited as Technical Consultant to develop business systems that efficiently provided estimates for prospective projects. Collaborated extensively with senior management to define requirements; offered expertise and recommended solutions focused on optimizing business operations.

Designed and implemented internal job costing system that provided accurate and reliable bids to clients.

Successfully automated manual forms by developing interactive templates utilizing Microsoft Word and Visual Basic for applications.

Smith-Gardner/Ecometry - Delray Beach, FL 1995 - 2003

Senior Programmer/Analyst

Developed and maintained customized software products; performed complex analysis, conducted functionality testing and supported all products. Researched large applications related to order processing, shipping, billing and receiving. Designed and coded multiple interfaces for several credit card clearing houses for online credit card purchases. Supervised, trained and motivated up to 5 direct reports.

Lead Developer for RF project, implemented features including receiving, stock adjustments, location reviews, item reviews, cycle counting, physical inventory and warehouse picking.

Oversaw Y2K conversion; analyzed applications and determined requirements in order to ensure compliance.

Advanced through a series of increasingly responsible positions due to solid technical performance.

Seatt Corporation - Downers Grove, IL 1991 - 1995

Operations Manager / Programmer

Held full accountability for developing and maintaining proprietary applications and internal systems. Provided technical support related to printing, email system backups, disk/printer management and email administration. Troubleshot, repaired, upgraded and maintained computers. Installed peripheral equipment and software on client systems.

Coordinated EDI and managed existing partners; efforts facilitated acquisition of new partners online.

Consistently completed repair projects in a timely manner, ensuring minimal disruption to operations.

Recognized for outstanding contributions; promoted from Shift Operator to Programmer/ EDI Coordinator.

Education:

Certification of Completion – Intermediate Java Programming 12/3/18

Florida State College at Jacksonville – Jacksonville, FL

Certificate of Completion – Intermediate PHP and SQL

Certificate of Completion - Creating Mobile Apps with HTML5

California Polytechnic – Pomona, CA

Oracle Database Administration I & II -Computer Programming

Oracle 10g Development with PL/SQL - PL/SQL Programming

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