General Manager Customer Service

JERRY SPARKS

P.O. Box *****, Pipe Creek, Texas **063 830-***-**** ad21l4@r.postjobfree.com

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training, and developing team members to drive profitability in highly competitive environment.

Customer oriented General Manager with 16+ years’ experience focused on increasing production and minimizing down time. Adaptive and deadline oriented with capacity to execute and complete multiple projects in high stressed environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Service oriented General Manager focused on delivering exceptional customer experience to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands.

Sales expert, organized decision maker and strategic planner with top notch interpersonal and communication skills.

Take charge professional delivering executive support and team leadership to business operations. Dependable and detail oriented to manage multiple tasks and priorities.

Broad experience includes office management, accounting, accounts receivable, accounts payable, customer statements, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Hardworking employee with customer service, multitasking, time management abilities and detail oriented. Devoted to giving every customer a positive and memorable experience.

Skills

Financial analysis Business leadership

Customer Service Communication skills

Computer skills Debits and credits

Clerical experience QuickBooks program

Merchandising Purchasing

Event planning Supervision and Training

Cross Functional Team Management Team Leadership

Records Organization and Management Assignment Delegation

Human Resources Oversight Focus and Follow Through

Recruitment and Hiring Sales Promotion

Hiring and Onboarding Business Leadership

Operations Oversight Performance Assessment

Problem Anticipation and Resolution Sales Tracking

Management Team Building Administrative Management

Decision Making Finance and Accounting Oversight

Quality Assurance Customer Service Management

Policy Developing and Enforcement Supplier Monitoring

Performance Evaluation and Monitoring Budget Control

Mathematical Calculation and Reasoning Cost Reduction

Training Management Staff Scheduling

Employee Motivation

Experience

Bandera Ranch Store Bandera, TX

General Manager/Partner

10/2006-05/2023

Hire/Fire, all orders, receiving, invoices, inventory, statements, accounts payable, accounts receivable, employee time and schedule making, contract negotiations, advise customers on feed/seed/fertilizer/insect and weed control/animal health, vendor and customer contact, monthly sales reports by category and specific items, profit loss report, train new employees, forklift-unload trucks, move pallets of feed. Cashiering and cleaning. Trouble shoot computer/internet problems.

I do every aspect of running the business and was made partner because of my dedication and experience.

Bandera ISD Bandera, TX

PEIMS CLERK

08/1996-09/2006

Entered data into spreadsheets, documents, and databases with high accuracy rate.

Organized and filed data in appropriate locations for easy access to essential information.

Identified data entry errors and corrected mistakes to achieve near perfect accuracy in data sets.

Research and contact prior schools for student records.

Record all student information including school history, grades, attendance, discipline, medical and scheduling.

Transferred written information into databases to maintain consistent, accurate client records and project details.

Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.

Answered incoming phone calls and callers to appropriate departments and personnel.

Recovered missing data and resolved statistical inconsistencies by communicating with source authors.

Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.

Education

June 1976 John Marshall High School Leon Valley, TX

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