Alicia R. Hayes

**** ****** **** *****, ********, VA 23223 910-***-**** ad21ci@r.postjobfree.com PROFESSIONAL EXPERIENCE

T-MOBILE

SR Manager, Human Resources

Richmond, VA, Mar 2017 to Present

• Manage a team of 7 HR hybrid professionals supporting 5 Care Experience Centers (CEC’s) across the Eastern Region

• Employee relation experience including conducting investigations and providing sound business recommendations

• Establish and improve HR metrics and analysis to maximize efficiency and effectiveness

• Oversee processes related to onboarding, return 2 work, employee relations, governance, benefits administration, and compliance

• Develop and recommend improvement initiatives to enhance staff support and maximize the effectiveness of internal HR operations

• Provide oversight and guidance to ensure employee satisfaction aligns with company’s strategic goals

• Prepare annual budget for leadership across assorted initiatives and projects to ensure adequate funding

• Collaborate and execute best practices related to the employee lifecycle, employee engagement, and retaining the best talent

• Drive excellence through data analysis while staying abreast of emerging trends and best practices

• Execute people programs (talent reviews, performance calibrations, merit and incentive awards, engagement surveys/action plans)

• Compliance with federal, state, and local employment policies, laws, regulations, health, and safety standards (i.e., EEO, FLSA, FMLA, Employee Handbook, Employment Agreements, etc.)

• Provide credible leadership and partnership with external partners such as Big Brothers & Sisters, Urban League

• Decrease LOA usage by 6% within 3 CEC’s

• Serve as 2019 Diversity Equity and Inclusion Chairperson - increased registration 10%

• Created a Work2School program that allowed employees to enroll and attend college onsite

• Overachieved CEC tuition assistance strategy target by +20%

• Recognized by finance benefits division as its 1st place recipient of consultations and 2nd place for registrations

• 2019 recipient of PEAK award for top 1% of high achieving employee population INDEPENDENT CONSULTANT

Human Resources Coaching and Development Freelance Alpharetta, GA, Dec 2013 to 2017

• First point of contact for employee concerns and answers; used appropriate judgement to route complex questions to Leads and provided follow up to resolve matters in a timely manner

• Prepared functional team members in organizing diversity trainings that drive clarity in leadership conversations

• Arranged weekly checkpoints with assigned departments and territories to develop relationships and evaluate goals

• Provided advisory service in compliance with organization policies to guide managers through cyclical HR processes

• Formed data driven recommendations to leaders and managers to increase employee engagement and retention

• Supported managers and leaders on performance management topics, while balancing business needs

• Collaborated with business leaders to design effective and optimum organizational structures, with an eye for long-term growth and stability

• Developed and directed strategies to attract, develop, engage and retain diverse talent VERIZON WIRELESS

Associate Director, Talent Acquisition

Alpharetta, GA, May 2012 – Nov 2013

• Directed full cycle recruitment activities for 7 VZW Regions and 6 Customer Care Centers

• Managed a team of 30 HR professionals on-site to develop recruitment efforts and processes

• Maintained all KPIs across various metrics to optimize performance and balance workloads

• Achieved company goals and exceeded annual target by +8% with the onboarding of 2,000 new employees

• Identified emerging market trends and opportunities for the growth and success of the Recruiting Division

• Supported recruiters with effective client calls, onsite evaluations, candidate screens and presentations

• Created and monitored effective marketing strategies to maximize recruitment efforts and ensure success of partnerships

• Partnered with business leaders to establish a diverse, supportive, and competitive environment where team members developed and fostered client relationships

Executive Director, MDW Human Resources

Alpharetta, GA, Jun 2010 – Apr 2012

• Directed full cycle recruitment activities with a focus on university and MBA candidates

• Supported managers and staff in the execution and delivery of HR programs, policies, and initiatives while promoting a positive and productive work culture

• Worked closely with team leaders to improve work relationships, build morale, and increase productivity and retention

• Partnered with Talent Acquisition on recruitment activity including requisition approvals, evaluation of job descriptions, and benchmarking of all positions

• Directed HR practices and policies for an area spanning across 16 states with 11,000 employees

• Managed a team of 8 direct reports and 124 indirect reports

• Facilitated diversity and change management - achieved diversity aspirations with respect to veteran hires

• Provided HR guidance and input for area president and regional presidents

• Conducted HR operational reviews for senior executive leadership team

• Reduced turnover by 3% which provided a million-dollar savings back to the business

• Developed internal talent by coaching and mentoring employees Associate Director, Human Resources

Washington DC, Baltimore & Virginia, Feb 2008 – Jun 2010

• Directed full cycle recruitment activities, focused on university and MBA candidates

• Provided HR field direction for customer service, Government and sales

• Maintained mutually respectful relationships with senior leadership, managers, and employees

• Managed a virtual team of 12 HR professionals in Maryland, Washington DC and Virginia

• Facilitated diversity and succession planning

• Created diversity affinity groups

• Established the "Leading Women Program" within the region to complement succession planning

• Successfully closed business units and redirected the human resources with a cost savings of $300k for the region

• Provided clear and effective communication to business leaders regarding annual merit process

• Managed and directed team's recruiting efforts for growing Government business HR Manager, Government & Sales

Wilmington, NC, Apr 2007 – May 2008

• 1st HR manager for a 600-person growing organization

• Provided day-to-day HR functional support for the FBI Product and Deployment Services Division including employee relations, performance management, organizational development, compensation, and training & development

• Conducted effective, thorough, and objective investigations; provided sound advice and guidance to managers pertinent to employee relations issues

• Lead training and coaching sessions with front line managers and leadership to ensure consistency in decision making

• Created and hired 3-person HR team to support the expansion of the Government Division

• Implemented and facilitated diversity training programs to drive employee engagement and retention

• Successfully managed 75 employees relocating from various parts of the business to AL HR Consultant, Customer Care Center

Wilmington, NC, Aug 2004 – Apr 2007

• Provided HR performance management consulting and support for 800+ employees across assorted levels of leadership

• Calibrated top/bottom performers with market leaders

• Partnered and created development and performance improvement plans to close gaps and achieve goals

• Participated in the selection process to encourage hiring managers to raise the talent bar and prioritize diverse teams

• Served as point of contact for HR Manager during absences

• Certified and facilitated trainings such as: Union Awareness, Civil Treatment and Launch Your Career

• Worked in community to maintain company's brand

EDUCATION

Bachelor of Arts in Human Resource Management, Post University Waterbury, CT

Master of Human Resource Management – currently pursuing Ashford University Certificate in Diversity Management

Alicia R. Hayes 910-***-**** ad21ci@r.postjobfree.com

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