William Alexander Tidwell

Virginia Beach, VA ****2

757-***-**** / ad20jb@r.postjobfree.com

EXPERIENCE SUMMARY

20+ years of total experience encompassing, Operations Management / Business Development / Sales (service industry) / Contract Management / Employee and Client Management

10+ years, Project / Program Management (private / government contracting)

10+ years, Entrepreneur, Business Founder / Owner (service industry)

Long history of operations management, business development and sales in the commercial, industrial, and government arenas including product and service sales, working with clients of all types, vendor relationships, subcontractor and employee relationships, contract management, project management, P&L’s, HR, and bidding/procurement processes.

EXPERIENCE PORTFOLIO

04/2023 – Current

Director of Environmental Services (Company Classified)

Responsible for laundry operations and housekeeping operations for multiple long-term care facilities with a census average between 198 and 88 respectively.

Work with facility staff including the Executive Director, Director of Nursing, Admissions, Social Services, Maintenance and Residents and their family members to enhance and insure quality services to maintain a clean facility and dignified life.

Responsible for working with state surveyors and Omsbudsmn on complaints, requests and inspections.

Responsible for staffing including account managers, scheduling, linen pars, supplies, inventory and personal laundry.

Responsible for budgets and P&Ls.

Currently seeking employment elsewhere as I am not being utilized for the position I was actually hired for.

09/2022 – 03/2023

Ankle Injury

Suffered an ankle injury which included a laceration that developed into a blood infection requiring severe levels of antibiotics and eventual surgery to irradicate.

08/2021 – 08/2022 Area Manager for Diversified Building Services (DBS), Chesapeake, VA

Manage / maintain quality assurance (QA) and standards for company contracts to private, commercial, and government clients. Manage and train operations managers and supervisors to floor crews and labor pool

Perform sales and marketing, branding, business development, including increasing sales leads via cold calls, warm leads, networking events, trade shows (booths)

Perform oversight of facility maintenance crews, including employee and job scheduling, and safety (OSHA) standards

Oversee contract transition between companies, background checks, training, hiring vendors and startup contracts.

Liaise with facilities / building management for contract compliance, special requests, and periodic maintenance projects; liaise with tenants (management) for matters concerning contractual services, requests, complaints, and deliverables.

My employment will be ending here soon as they have lost a large chunk of business recently and as the new guy so to speak, the cuts start with me.

06/2018 – 08/2021 Operations Manager for MJ’s Lawn Service, Virginia Beach, VA

Managed all operations for Mike Jackson the owner of MJ’s Lawn Service. This included both commercial and residential contracts with year-round work. Mike called me to help him save his business while he had to fight cancer so I accepted and unfortunately he lost that battle.

10/2017 – 06/2018, Operations Manager VA, DC, MD

General Building Maintenance, Inc. (GBM), Virginia Beach, VA

Manage / maintain quality assurance (QA) and standards for company contracts to private, commercial, and government clients. Manage and train operations managers and supervisors to floor crews and labor pool

Perform sales and marketing, branding, business development, including increasing sales leads via cold calls, warm leads, networking events, trade shows (booths)

Perform oversight of facility maintenance crews, including employee and job scheduling, and safety (OSHA) standards

Oversee contract transition between companies, background checks, training, hiring vendors and startup contracts in other states.

Liaise with facilities / building management for contract compliance, special requests, and periodic maintenance projects; liaise with tenants (management) for matters concerning contractual services, requests, complaints, and deliverables.

My employment ended here as the decision was made to pull out of the Mid-Atlantic market and focus their operations on the Southeast and Midwest where their growth was expanding at a very robust pace.

04/04 – 10/2017, District Manager/Operations Manager

Global Maintenance, Inc. (GMI), Virginia Beach, VA

Manage / maintain quality assurance (QA) and standards for company contracts offering commercial cleaning to private, commercial, and government clients, with contracts for over 50 facilities and 75 employees

Manage and train operation managers and supervisors to floor crews and labor pool

Perform sales and marketing, branding, business development, including increasing sales leads via cold calls, warm leads, networking events, trade shows (booths)

Perform oversight of facility custodian maintenance crews, including employee and job scheduling, and safety (OSHA) standards

Assist in contract transition between companies, background checks, training, hiring vendor supplier’s startup contracts in other states (PA & NC)

Liaise with facilities / building management for cleaning contract compliance, special requests, and periodic maintenance projects; liaise with tenants (management) for matters concerning contractual services, requests, complaints, and deliverables

Moved communications to digital scanning and emailing, reducing overhead operation’s costs; negotiate with suppliers (cleaning and green supplies) and equipment / dispensers, to save money for both the client and company (enabling competitive bids), increasing ROI and reducing per square foot costs

09/97 – 05/04, Full-Time Student

01/86 – 04/97, General Manager / Owner

Shamrock Landscaping, Virginia Beach, VA

Developed, initiated, and managed landscaping business serving commercial and residential clients throughout Southside Hampton Roads, with contracts generating >$200K in annual revenue, with major contracts with generating over $500K in annual production with two regular / four seasonal employees (cutting, weed-eating, mulching)

Performed business development in the solicitation, negotiation, contracting, and follow-up for new contracts, including target market client contracts with building contractors, real estate and property management, corporations, and high-end residential clients

Added new services to increase business contract revenue, including: landscape design, installation, concrete work (driveways, walkways), water features (ponds, fountains), outdoor lighting (electrical work), and new installations (plants and rock beds)

Performed human resources tasking (employee relations, hiring, terminations)

Performed contract procurement, estimating, bidding, billing, collections, equipment (valued at ~75K), and material purchases, (and maintenance), scheduling and production control, vendor liaison, quality assurance, correspondence, and monthly/annual financial close-outs for contracts valued at ~$125K seasonally; oversight of $70K annual budget

Serviced ~65 residential contracts and seven commercial contracts with annual value of about $110K with add-ons / extras / new install jobs varying between $20-80K annually

FORMAL EDUCATION:

2004, Master of Business Administration, Regent University, Virginia Beach, VA; Courses: Business System, Accounting and Finance, Research & Resources, Marketing, Financial Planning, Leading People, Operations Management, IT Management, Finance & Accounting Control Systems, Ideas/ Customers/ Competition, Insurance & Risk Management, Financial Management, Strategic Leadership, Marketing Management

2001, Bachelor of Arts, Major (1) Psychology / Major (2) Philosophy, Wesleyan College, Norfolk, VA; Courses: Social & Political Philosophy, Statistics, Industrial Psychology, Social and Political Philosophy, Ethics in a Global Context, Construct of Perceptual Reality, Quantitative Analysis of Research Data, 20th Century Philosophy, Existentialist Philosophy, Soren Kierkegaard, Assessment of Individual Differences, Methods of Logic, Theory of Motivation: Animal Behavior, Design & Evaluation Research in Psychology, Nature of Human Consciousness, Social Psychology, Therapeutic Psychology, Theories of Personality, Psychoanalytic Theory, Organizational Psychology, Biological Psychology

HARDWARE / SOFTWARE / TECHNICAL / COMPUTER:

Microsoft Office: Word, Excel, PowerPoint, Outlook, Google Cloud, Google Share

VOLUNTEER / COMMUNITY / TRADE ORGANIZATIONS:

2016 – present, actively involved in the local autism community with various roles and functions

2011 – 2013, Member, International Facility Managers Association (IFMA), Virginia Beach, VA

2006 – 2009, Member, Building Owners and Managers International (BOMA), Virginia Beach, VA

2010 – 2013, Member, Institute of Real Estate Management (IREM), Virginia Tidewater Chapter 39, Virginia Beach, VA

PASSPORT: USA Citizen (issued: 04/03; expired: 04/13)

WORK PREF.: Hampton Roads geographic area; willing to travel

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