DONALD J O’NEIL

***** **** ****** *********, ** *4211 813-***-**** ad20fz@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Thirty-seven years of automotive dealership consultative development in the areas of service and parts operations

• Experienced in automotive sales and service process and documentation compliance

• Proficient in customer, dealer relations and warranty administration management

• Highly educated in automotive service management and shop productivity

• Adept in Service and Parts Marketing

• Skilled in Microsoft Word, Excel, PowerPoint, Internet Explorer and Windows 10 EDUCATION

Bachelor of Science in Automotive and Heavy Equipment Technology, Ferris State University, May 1982 Associates of Applied Science Degree in Automotive Diagnostician, Northern Virginia Community College, November, 1980 RELEVANT EXPERIENCE

FCA/Stellantis Service and Parts Area Manager, November 2008 to June 2023

• Dealer Development consultation in service and parts operations

• Customer Relations – working with dealer to resolve customer concerns

• Warranty Cost Management – Work with dealership on warranty cost control

• Service and parts marketing – Working with dealership to improve service traffic

• Part Wholesale Development – Assisted dealership in developing parts wholesale business Chrysler Corporation – Senior Field Audit Specialist, May 1999 to November 2008

• Conducted sales, service and parts compliance audits

• Developed dealership personnel in proper documentation procedures

• Presented audit results and management practices to dealers and District Managers Daimler Chrysler Corporation – Warranty/Sales Distribution/Cust Relations Manager Positions, January 1987 – May 1999

• Managed the Zone Office, Sales Distribution of new vehicle ordering and allocation, North and South Carolina

• Managed the Zone Office, Warranty Cost Control department counseling the field staff warranty control

• Managed the, Customer Relations department at the Charlotte Zone Office resolving customer concerns and vehicle technical repair issues in North and South Carolina.

• Managed the, Customer Arbitration department for Chrysler in the states of North and South Carolina. Chrysler Corporation – District Manager, August 1985 – January 1987

• Raleigh/Eastern, NC

• Charlotte, NC – Metro

Heritage Chrysler Plymouth, May 1982 – August 1985

• Service advisor

• Service Dispatcher