APRIL L. PETERSON

612-***-****

PROFESSIONAL PROFILE

Provide administrative support as well as managerial support by conducting research, preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, assisting with budgeting, making and receiving phone calls, scheduling, taking payments, training new employees, and supporting staff while maintaining professionalism. EMPLOYMENT HISTORY

Epic Bodyworks, St Louis Park, MN

May 2015 to present

Cities Chiropractic & Acupuncture, St Louis Park, MN May 2015 to present

Naturepedic Organic Mattress Gallery, Minnetonka, MN August 2017 to March 2020

New Dawn Health, Plymouth, MN

September 2010 to present

IOD Incorporated, Minneapolis, MN

May 2013 to December 2014

Office Team Temporary Agency, Minneapolis, MN

August 2011 to January 2013

Wells Fargo Home Mortgage, Bloomington, MN

August 2011 to January 2013

Calvary Lutheran Church, Golden Valley, MN

August 2007 to May 2012

Home Instead Senior Care, Maple Grove, MN

August 2007 to January 2011

EXPERIENCE SUMMARY

Administrative

• Retrieve medical records with a HIPPA compliant request/authorization using Epic

• Answer telephones and return calls to assist customers with scheduling, comments, questions, and concerns

• Create schedules and spreadsheets using Excel, Microsoft Office programs, and Mindbody

• Produce professional letters to parents, perspective volunteers, and customers

• Data Entry while maintaining a detail-oriented professionalism

• Payroll & Billing utilizing QuickBooks and Excel

• File and scan

• Registration

• Update product and service pricing

• Track inventory

• Open and/or close including stocking supplies in treatment rooms Customer Service

• Greet guests, customers and their families

• Check-in children and/or adults utilizing the facility

• Attendance

• Arrive promptly, ready to adequately perform tasks at hand

• Solve problems that arise as well as develop steps to fend off future issues

• Answer customers questions and handle any concerns/complaints

• Ensure waiting areas remain clean and organized

Management

• Manage staff of approximately 5-20 people

• Achieve quarterly financial goals by properly maintaining money management

• Use effective communication

• Address customer concerns properly

EDUCATION

Hennepin Technical College, Brooklyn Park, Minnesota

• Medical Administrative Assistant Diploma & Medical Receptionist Certificate Graduation Date: 2011; GPA: 3.7

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