Destiny (R). Liverpool

Monroe, LA *****

Cell:1-470-***-****

Email: ad20c2@r.postjobfree.com

Objective:

I am seeking a position within a company where professional experience, educational Skills and abilities stand as an advantage for personal growth.

Experience:

Women Watch Africa. Atlanta, GA

Customer/Call Centre Phone Banking AGENT

Duties & accomplishments:

Trained and mentored a shift team of 3 people.

Lead the committee to develop key call center procedures.

Provided Level 1 and Level 2 telephone support to Human Service Provider customers.

Improved call center metrics such as call length and customer satisfaction ratings by 20%.

Provided phone and live chat support to the retail customers.

Accurately entered customer service information into phone logs.

Used by construction industry knowledge to provide enhanced customer support.

MacDonald, Monroe, LA

Food Service Crew and Cashier

Working on a cash register in a large busy store providing a high quality, customer driven service and acting as the first point of contact for customers. Helping to build the business by engaging in a polite and friendly way with every customer.

Responsibilities are:

Organize all the task’s division and working schedules of cashier

Responsible for the best services to customers

Monitor process of financial reports

Evaluate financial reports for improving store performance

Responsible for the cleanliness and neatness of store display

Make changes in demand and supply depending on policies

Responsible for filling the empty goods and selecting the damaged or expired goods

Walmart, 2019—2020

CUSTOMER SERVICE REPRESENTATIVE/CASHIER

Responsibilities:

Answered the customers questions.

Entering purchases into a cash register then calculating the total purchase price.

In charge of daily cashbook management and bank reconciliations.

Banking a large volume of cheques and cash daily.

Identifying potential sales leads and referring them to colleagues.

Recording of monies received and paid out.

Undertaking till balancing & administration activities in an efficient manner.

Helping to resolve customer complaints.

Assisting with shelf stacking, sticking prices on items etc.

Training new cashiers.

Sorting, counting, and wrapping currency and coins.

Compiling and maintaining monetary and non-monetary reports and records.

Balancing cash in the till with receipts.

Personalized, friendly and efficient cashiering Gave a good service for customers

Responsible for proposed complaint customers in case of error calculations

Made monthly financial report, responsible for the accurate and timely allocation of cash

Stored and performed data entry of sales in computer

Walmart

CUSTORMER SERVICE AGENT

October 2011 –to 2019: Stone Mountain, GA

Maintained and documented all relevant services and activities in all clients

Assisting residents with their adjustment through administering case plan

Assisted in demolition activities, including painting, carpentry, molding and cleaning-up of areas

Assist with and clerical needs of the company, include monitored of supplies usage as ordered.

Reported directly to supervisor any difficulties or concerns or any circumstance that may compromise the safety of any client

Assisted with discharge services and after care planning with Human Service Professional

Pizza Hut/Levy Restaurants @ GA Dome/ Georgia Childcare advocacy & Prom Catering:

LOCATION MANAGER

AUGUST _ APRIL (2017-2019)

Received and processed monetary transactions when customers make deposits.

Paid customers amounts as indicated on their written checks and based on the availability of funds in their accounts.

Prepared cash for payroll checks, processed foreign currency transactions including preparation of Traveler’s checks, loan payments

Complied with all the procedures and policy governing the financial operations of the Bank.

MacDonald’s. Stone Mountain, GA

CLERK & CASHIER

October –September 2016-2017

Duties & Responsibilities:

Received and processed monetary transactions when customers make deposits.

Paid customers amounts as indicated on their written checks and based on the availability of funds in their accounts.

Prepared cash for payroll checks, processed currency transactions including preparation of Traveler’s checks, document messages

Complied with all the procedures and policy governing the financial operations of the Bank. Answer telephones, directed attendees to their seat, Stock and document supplies

Summer Camp Leader:2006-2009

Mothers Raising Sons Inc. June (2009) Atlanta Technical College Males Program

Volunteer And Community Service

Member of Big Brothers and Big Sisters, Girls Scouts of America. Boy Scouts of America and Red Cross. VOLUNTEER Voices of Faith Ministries, HOSEA FEED THE HOMELESS, Event Coordinator for Deskan Institute& Training, Inc. ATLANTA UNION MISSION

Planned activity, Proctor for Examinations. Planned Field trips for Students. Assist with special events and Holiday programs. Prepared Lunch and snack for children. Assist Teachers with flied projects

SKILLS, QUALITIES AND ABILITIES

Excellent interpersonal, verbal, and written communication skills

Strong basic computer skills

Ability to multi-task

Ability to make sound decisions under pressure

Ability to deal with difficult situations and people

Ability to work well in both a team environment and independently

A strong diligence

EDUCATION

His Academy School of Excellence (2004-2010)

Honors and Recognition in Science

Pursuing an Associate of Applied Science in Construction Management degree to advance my career and become a construction estimator or sales technician

Georgia Gwinnett College (2016-2018) Liberal Arts & Business Courses

Bossier Parish Community College (2018-2021) Business management Courses

Capella University (2021-present) BA. Expected dated of Graduation May 2023

References: Available upon request:

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