Maira Tarawallie

Ph: 614-***-**** ad208s@r.postjobfree.com

Professional Summary

I am a motivated and friendly college student looking to apply my diverse skillset to any role. With 4 years of specialization in customer service and high experience in remote work, I am able to learn new tasks quickly and communicate and work well with my peers. I represent the establishment with a friendly and professional demeanor at all times.

Skills Summary

• Speaking • Active listening • Writing • Critical thinking • Telecommunications • Time Management • Reading Comprehension • Customer service • Efficiency • Flexibility • Positive attitude • Punctuality

Education

The Ohio State University

Columbus, OH / Aug 2017 - Present / Bachelor of Arts: International Relations and Diplomacy I am expected to graduate in May of 2023. I am currently a third-year student. With this degree, I plan on working abroad to solve foreign disputes for the U.S. Government in other countries.

North Hagerstown High School

Hagerstown, MD / Aug 2013 - May 2017 / High School diploma: International Baccalaureate Program Student

As an international baccalaureate student in High school, there were a lot of challenges I faced with the assignments given to me that I would say greatly helped me when I first came to college and even now. Having the discipline to be able to get my work done on my own before I graduated even helps me now when it comes to working as it has taught me important skills pertaining to discipline and being consistent with the projects and opportunities granted to me.

Experience

CXLoyalty

Account Specialist II / Fully remote - in office training/ January 30 2023 - Present In this role I had a 6 week intensive training on travel and customer service. In this position, I service customers through the phone by helping to assist them with their new or existing reservations. I assist customers with booking flights, hotel reservations, car rentals and booking activities on vacation. I learned how to use different applications such as Microsoft Excel, Maui, ORXe, WorldSpan and several other technologies needed within my job description. This job has taught me how to multitask and service a customer all at once. I believe this job has also helped me to train myself in better ways when it comes to handling specific situations with clients. Whether the client was elated or upset about something, I learned how to treat each customer with respect and empathy. In this job, I was continuously learning something new that I had to adapt to and add to my call flow. I believe this job has truly prepared me to be able to learn and handle any task given to me.

La Senza

Production Assistant / In-office and remote / September 2021 - October 2022 In this position, I had a temporary role as a production assistant. I worked at my personal desk on the computer helping to get orders finalized to be ready for production. I would take a look at domestic and international orders and edit the orders by adding in or changing the information to what was correct for processing. I acquired many new skills from this role.

Aflac

Customer service representative / Remote / June 2020 - September 2021 In this remote position, I would speak with customers in order to help them with their life insurance benefits and questions. In this position, I learned a lot about the ins and out of insurance companies and many details about how to be a successful insurance agent.

Buckeye Village ChildCare Center

Teaching assistant / Columbus, OH / Aug 2019 - Jan 2020 At the childcare center, I help the teachers in the building with the children in their classrooms to help make the day transition smoothly. Because the children are so young, I have learned to be very attentive and to pay attention to small details. I help to keep a 24/7 watch on the kids, help to

feed them, change them, and also teach them communication skills with their peers and adults.

Walmart Supercenter

Front-End Cashier / Columbus, OH / Apr 2019 – Aug 2019 As a cashier, I helped to establish and maintain relationships with individual customers by providing assistance with problems these customers may encounter. It was my job to make people feel comfortable and welcome while checking them out as I was a reflection of our store. It was also my job to make sure stations at the front end were clean and to count money drawers to make sure the right amount of cash was always present. I also had odd jobs around the store such as putting items back on the shelves, cleaning up, etc.

Service Annex Building

Transit service cleaner / Columbus, OH / Aug 2018 – Apr 2019 As a worker at the service annex building, my job was to make sure that the buses were clean and intact so they could run the next day. I did detail cleaning on each bus every night on the inside, washed the outside, and made sure that everything was running correctly for the next bus route.

FedEx Grounds

Package Handler / Hagerstown MD / Apr 2018 – Aug 2018 As a package handler, I had to receive oral instructions to determine work assignments or material or equipment needs. I also had to attach identifying tags to containers or mark them with identifying information and Assemble product containers or crates, using hand tools and precut lumber. A lot of my work consisted of loading and unloading ship cargo, moving freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand, or using trucks, tractors, or other equipment.

Private Label Extensions

Online blog writer/ Company Location: Atlanta GA / Aug 2017 - Dec 2018 As a blog writer for Private Label Extensions, which is a hair company, I wrote detailed writings on different topics about Black hair. These writings would then get posted online on the official website. This position was remote.

Burger King

Team member / Hagerstown, MD / Aug 2015 – Aug 2017 As a team member at Burger King, my job consisted of many different things. I had to; Issue receipts, refunds, credits, or change due to customers, count money and audit money drawers, assist customers by providing information and resolving their complaints, greet customers entering establishments, processing merchandise returns and exchanges, maintaining clean and orderly checkout areas and completing other general cleaning duties, such as mopping floors and emptying trash cans and etc.

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