Peter McCarthy

• Titusville, FL 327-***-****, Titusville, FL • Home: 321-***-**** • Cell: 321-***-**** • ad2052@r.postjobfree.com

Professional Summary

Ability Summary Over 15 years’ experience in auto mechanic, auto electronics, business management, auto service writer and auction buyer.

Core Qualifications

• Customer Relations

• Proficient in [Software]

• Performance improvements

• Stock management

• Employee training

• Budgeting

• Financial Management

• Business planning

• Customer Relations

• Proficient in [Software]

• Performance improvements

• Stock management

• Employee training

• Budgeting

• Financial Management

• Business planning

Experience

Technical Sales Executive, 07/2023 to 09/2023

AccuAir Suspension – Merritt Island, FL

• Receive incoming technical calls and solve customers’ problems, follower up with customers to ensure issues are solved. Increased customer satisfaction in 2-3 ratio.

• Fostered positive relationships with team members to improve company culture and increase productivity.

• Used consultative sales approach to understand and meet customer needs.

• Resolved order issues efficiently and enhanced customer satisfaction ratings.

Floor Manager, 02/2021 to 05/2022

Sunshine Health Foods – Titusville, FL

• Managed store inventory and stock levels to maintain availability of products.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.

• Made personal recommendations for customers by sharing product knowledge and demonstrating product.

• Oversaw supply restocking, area cleaning, and product organization.

• Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.

Floor Manager/Cashier, 02/2021 to 05/2022

Insight Nutrition /Sunshine Health Foods – Titusville, FL

• Order and receive goods do inventory, customer service and cashier established good customer relationship and improve sales by 50%

• Resolved customer complaints quickly to maintain customer satisfaction.

• Assisted customers in need to promote pleasant shopping experiences and encourage return business.

Sales Advisor, 02/2019 to 07/2020

Parks Space Coast Chrysler Jeep, Dodge – Titusville, FL

• Use CRM to prospect for customers and maintains customer retention,

• Automotive Sales and Lease

• Manage 200 calls per day,

• Established increased performance by over fifty percent.

• Increased sales by offering advice on purchases and promoting additional products.

• Listened to customer details and offered matching solutions to meet wide range of requirements.

• Maintained current knowledge of applicable sales and product changes to provide best possible service for all customer needs.

Sales Manager, 02/2016 to 12/2018

Tire Kingdom Tire and battery Corporation – Miami Gardens, FL

• Maintained knowledge of current sales, promotions, and policies regarding payment, exchanges, and security practices

• Contributed to team success by exceeding team sales goals by 100%

• Recommend merchandise to customers based on their needs and preferences.

• Responded to customer questions and requests efficiently.

• Resolved customer issues quickly to close deals and boost client satisfaction.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Sales and Leasing Consultant, 01/2005 to 01/2016

Hollywood Chrysler Jeep – Hollywood, FL

• Managed lead tracking by making contact and following up on leads generated through marketing efforts.

• Performed cold-calling and follow-ups with leads to secure new revenue.

• Worked with team to collaboratively reach targets, consistently meeting, or exceeding personal quote.

• Identified, established, and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.

• Assisted clients through sales process and provided after-sales support to assess satisfaction and resolve problems.

• Conferred with existing and potential customers to assess requirements and propose optimal solutions.

• Proactively managed client correspondence and recorded tracking and communications.

• Tracked market and industry trends, regulations, and practices through trade shows and publications.

• Built professional sales presentations to promote services to groups of potential customers.

• Consistently exceeded new sales growth quotas for new car sales by 60%

• Maintained strong and well-managed online presence to successfully market community.

• Built and maintained strong relationships with potential residents and families to encourage and support move into community.

• Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.

• Identified, established, and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.

Owner/Operator, 09/2004 to 06/2009

Macs Auto Sales – Hollywood, FL

• Manage financial operation.

• Assign jobs to proper departments.

• Complete billings as necessary

• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

• Managed day-to-day business operations increasing production by 50%

• Assessed income and expenses and adapted plans to improve profit levels.

• Performed statistical analyses to gather data for operational and forecast team needs.

• Managed day-to-day business operations.

• Consulted with customers to assess needs and propose optimal solutions.

• Developed business plan, processes, and procedures to provide superior Service of exporting goods to customers.

• Trained and motivated employees to perform daily business functions.

• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Nation Auto Sales Manager, 01/2004 to 01/2005

Nation Auto Sales – Miramar Florida

• Prioritized helping customers while completing other routine tasks.

• Engaged with customers with sincere and friendly manner.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Resolved customer issues quickly to close deals and boost client satisfaction.

• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

• Closed lucrative sales deals using strong negotiation and persuasion skills.

• Making 100 calls per day and increasing sales by 125%

Education

Master of Science: Innovation and Entrepreneurship, 11/2021

Full Sail University - Winter Park, FL

Bachelor's Degree: History, 11/2011

Kaplan University

Associate of Science: Pre-Engineering Electronics, 06/1980

Miami Dade Community College - Miami, FL

Contact this candidate