Willetta Phillips

904-***-****

ad2029@r.postjobfree.com

As a degreed professional with over 15 years of Healthcare Administration/Management, Ophthalmology, Customer Service Management, and proven Leadership skills, I pride myself with the ability to deliver quality service that will support any facilities operations and goals. I am seeking to advance my career to the next level with your company.

Skills

●Experienced Office Administrator

●Professional Customer Contact

●Staff Training and Scheduling

●Experienced in Microsoft Office

●Accounting/Billing Experience

●Project Management

Experience

August 2018-Present

Manager/Ophthalmic Technician & Scribe Florida Retina Institute Jacksonville. FL

●Manage a high volume clinic of 20+ employees

●Assist the physician during diagnostic and minor surgical procedures, including instrumentation, sterile preparations, and documentation when needed

●Coordinate team schedules

●Schedule surgeries, emergent and non emergent.

●Manage and oversee technician performance and assist in training and development as needed

●Assist the physician with the patient education pertaining to the treatment prescribed.

●Assesses charts for completion and compliance before billing

May 2017-PRESENT

Co-Owner/Manager Doggy Style Hotdog Stand and More

●Online marketing

●Experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures

●Purchase and price food, and account for waste

●Provide and excellent customer experience to all patrons

March 2017-July 2018

Lead Ophthalmic Technician & Scribe Southeastern Retina Specialist Jacksonville. FL

●Participate in maintaining a safe environment for staff and patients

●Assist the physician during diagnostic and minor surgical procedures, including instrumentation, sterile preparations, and documentation.

●Coordinate team schedules

●Manages and oversees technician performance and assists in Training and Development as needed

●Assist the physician with the patient education pertaining to the treatment prescribed.

●Assesses charts for completion and compliance before filing

●Maintain patient confidentiality

●Required to Scribe when necessary

March 2015-March 2017

Lead Ophthalmic Technician Bowden Eye and Associates Jacksonville, FL

●Manage and educate team members on office procedures and policies

●Patient appointment scheduling, management of front office operations

●Manage staff schedule

●Performing basic and routine vision screening examinations including refractions, and measuring Intraocular eye pressure using tonometry

●Proficient with basic office equipment such as auto refractors, phoropters, tomographs, and Humphrey visual fields

●Knowledgeable of many cornea diseases and medications

2003-2014

Customer Service Team Lead Winn Dixie Jacksonville, FL

●Demonstrated excellent conflict resolution by handling escalated customer calls

●Supervised and trained team members on operations and procedures

●Daily and yearly staffing forecasting

●Observed and enforced corporate operating guidelines and procedures

●Schedule staff according to company needs

Education

2014

Bachelor of Science Healthcare Administration/ Management University of Phoenix Jacksonville, Florida

2006

Associates of Science Medical Assisting Florida Technical College Jacksonville, Florida

Certifications

Certified Ophthalmic Scribe

CPR

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