Maria L. Mangione

**** ****** **** 585-***-**** - cell

Rochester, NY 14622 ad1zzg@r.postjobfree.com

QUALIFICATIONS SUMMARY

A highly organized and dependable inside sales account manager and assistant project manager with more than 14 years of experience in manufacturing. A motivated and detail-oriented team player with solid communication and interpersonal skills who can quickly grasp new ideas, concepts, and methods. Willingness to take on added responsibilities to meet team goals. Strong proficiency in building customer relationships with outstanding client service and support. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Key Areas of Experience/Skills:

Sun/Sparc Station

oUnix/C Language

oOracle Database

Quoting

Customer Relations

IOS 20+ yrs.

Windows 40+ yrs.

MS Office Suite 30+ yrs.

Manufacturing

Networking Standards

oTCP/IP Protocol

oLAN/WAN

Proposal Preparation/Pricing

Update/Report on Productivity and Performance

Maintaining/Coordinating/Executing Project Plans

Planning & Scheduling

MS PowerPoint

MRP/ERP

oSAP 17+ years exp

oSyteline 5+ years exp

Reports and Tracking Costs/Schedules

Account management.

PC Assembly/Repair

MS Excel

Pivot Tables-VLOOKUP

Strengths:

Leadership

Diverse audience communication

Creativity

Critical Thinking

Instructional Systems Design

Project Management

Flexibility

Work Ethic

Teamwork

Attention to Detail

Analysis

Business Strategy

Technical Manual Design

Conflict Resolution

Organization

Negotiation and persuasion

Problem-Solving

Versatility

Training Facilitation

PROFESSIONAL EXPERIENCE

GW LISK, CLIFTON SPRINGS, NY

Inside Sales Account Manager 2018-2023

Incorporated new products seamlessly and integrated offerings into routine sales calls.

Attained sales quotas consistently through tenacious dedication to seeking new business and efficiently closing sales.

Developed working relationships with partners to merge and exchange consumer information and marketing data.

Attend meetings and sales events to learn about the latest developments and brainstorm new sales strategies.

Teamed with internal partners to close deals for sales.

Handled inbound prospect calls, provided product information support, and answered questions. Received, on average, 12 new business calls per day. Answering customers' questions regarding products, prices, and availability.

Increased sales by 10% for all accounts.

Average 300+ quotes/estimates per year.

Managed the #2 customer for five years and the #1 customer for one year before transferring to another division in the company.

Maintained up-to-date knowledge of available products to serve customers best and maximize sales potential.

Managed friendly and professional customer interactions.

Prepared and submitted reports to inform management of sales activities and progress.

Collaborated with outside sales representatives, product management, engineering, and other departments to close sales.

Manage customer scorecard results through customer portals.

Utilized Excel Pivot tables, VLOOKUP, Macros, IF, and other popular formulas daily for reports.

THE GLEASON WORKS, ROCHESTER, NY

Project Coordinator/Assistant Project Manager 1997-2017

Developed project plans in Microsoft Project; Created playbooks for deployment or production in client environments.

Followed up on action items, scheduled meetings, tracked budget variances, completed meeting notes, and tracked actual forecast work effort.

Maria L. Mangione page 2

PROFESSIONAL EXPERIENCE (continue)

THE GLEASON WORKS, ROCHESTER, NY

Project Coordinator/Assistant Project Manager

Coordinated all aspects of the project life cycle, including schedule, budget, collection of required documentation, and reporting to senior management.

Supported all dimensions of project administration.

Established and maintained cost/schedule baseline (MS Project); status reports, maintained project library; coordinated and tracked project communications (SAP R/3)

Used ERP/MRP system SAP R/3 to create and maintain requisitions purchase orders and track costs and orders, 17+ years.

Created, deleted, and maintained material master records. (Finished, non-finished goods, services, consignment)

Created SCNs for tracking customer-related inquiries (including RMAs)

Created ITLs for tracking internal issues.

Responsible for all facets of customer relations, including quotes, acceptance of orders, tracking orders, and RMAs to ensure on-time delivery.

Worked closely with Supply Chain, Tooling Division, Engineering departments (Application, Software, Product, Quality Engineers, R&D), Production Supervisor, and external customers to maintain on-time delivery.

Facilitated routine meetings to manage communication, decision-making, and problem-solving related to customer quotes, orders, RMAs, and shipments.

Followed up on action items and resource requests, scheduled meetings, completed meeting notes, and tracked budget variances.

Supported and scheduled meetings, daily use of Microsoft Office: Outlook to set up conferences, calendars, meetings, and Excel for cost reporting.

Internal Auditor

Applied MS Excel Pivot tables, VLOOKUP, and other popular formulas for daily, monthly, and final costing reports.

Utilized MS Project to track planning and schedules for all large orders for weekly customer meetings.

Temporary Team Leader, Standard Products/Small Bay2001

Responsible for:

Department payroll

Scrap/Rework Logs

Delivery of finished parts

Data entry of paperwork

Computerized shift schedules

Calibrations of all Small Bay gages

Controlled Work in Progress (WIP) schedule -adhering to the Sales Operating Plan (SOP)

Spreadsheets of weekly production meetings – presented as graphs

Handled all Standard Product employee work uniforms and locker assignments

Additional Training and Certifications:

Heat Treatment Method and Procedures

Lean Training 5S

Six Sigma Green Belt

Internal auditor certification ISO 9001 & 14001

GDT advanced course

TRITECH ENVIRONMENTAL HEALTH AND SAFETY, ROCHESTER, N.Y.

Website Creator 2006

Worked with the marketing department to design and create a new web page.

ALLSTATE PAINTING AND CONSTRUCTION, ROCHESTER, N.Y.

Computer Technician 2004-2018

Maintained all computers

Installed network with firewall

Added print servers

Updated software and Windows

Upgrade hardware

Created customer web page.

EDUCATION

ROCHESTER INSTITUTE OF TECHNOLOGY, ROCHESTER, NY 2002-2007

Working towards a BS in Applied Arts and Science with a Concentration in Applied Computing and Telecommunications

Courses Taken:

Webpage design

Programming C/C++

Java, HTLM

Managing media presentations

Technical Math I & II

Technical Writing

All Liberal Arts required courses.

MONROE 2 ORLEANS BOCES, SPENCERPORT, N.Y.

Welding certification 1997

GD&T certification 1997

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