Barbara Ehrhardt
Pueblo, Colorado *1004
ad1zu3@r.postjobfree.com
Dedicated Senior Trainer excited to teach classes on diverse topics. Seeking to apply numerous years' experience to a dynamic, growth-oriented position. Experience
2023 Training Specialist – Elevance
· Facilitation of classes for Vibrant text/chat
· Assisted training a new trainer for Spanish line
· Updated and developed training material
· Created new PowerPoints/SOPs
· Development of facilitators guide
· Developed and facilitated refresher courses
· Interacted with auditors and managers for any patterns observed
· Developed, facilitated and provided job aids
· Assisted new hires taking chats/texts for Vibrant 988
· Obtained cross-training on New Hampshire and Massachusetts accounts
· Assisted with facilitation of NH and Ma accounts
· Assisted new hires with their crisis calls on the above mentioned accounts
· Collaborated with other trainers on various projects
· Worked on special projects assigned to me by upper management
· Analyzed training to determine which techniques were
· most effective and implemented successful methods into
· future training sessions and programs.
·
2022/2023 Crisis Intervention Specialist for Vibrant 988 Text & Chat— Elevance
· De-escalating those in crisis
· Providing resources
· Contacting EMS/Police when needed
· Demonstrated proper techniques to new hires
· Assisted coworkers that required help
· Developed job aids to assist new hires and coworkers
· Took continuing courses to improve my skills
· Facilitation of classes for Vibrant text/chat
2022 Senior Trainer-Concentrix, (for Anthem and Turbo Tax) Pueblo Colorado
· Adept at creating lesson plans and course materials, setting up spaces and conducting assessments.
· Adept at teaching courses in customer service for Medicare advantage plans, Medicaid and tax
preparation.
· Managed new-hire training on topics such as business standards and compliance requirements.
· Created and monitored training courses to promote quality performance and enhance effectiveness of employee training
· Created and utilized lesson plans and teaching materials to enhance classes.
· Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
· Identified and communicated to management regarding areas needing additional training.
· Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
· Implemented variety of skills to equip and enable employees to bring their best to work every day.
· Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications
· Delivered training sessions to staff members both in person and via webinar-based instruction.
· Trained employees on new software with minimum level of frustration.
· Evaluated and communicated trainee participation and performance in reports to management.
· Trained and mentored junior team members, leveraging previous experiences to deliver optimal project approach.
· Cross-trained employees to do other jobs within business, increasing job skills and productivity.
2013-2015 Skills Coordinator--Center for Disability Services Albany, NY
· Promoted development of positive social skills by modeling appropriate behavior.
· Helped clients to build and recognize strengths and self worth.
· Conducted life skills evaluations and set client goals based on abilities.
· Managed classroom environment and monitored behavior to keep individuals safe.
· Documented participation in classroom and individual instruction.
· Assessed student progress and reported on program outcomes.
· Delivered positive reinforcement to adult learners to overcome obstacles and become more confident.
· Developed learning programs specially tailored for each individual with developmental delays.
· Supervised developmentally delayed adults in usage of assistive technologies within classroom environment to help them maximize benefits from such equipment.
· Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
· Resolved problems and delivered solutions by collaborating with government funding entities.
· Collaborated with team members to identify and accomplish agency objectives.
· Developed and implemented classroom lessons to teach diverse learning levels. 2009-2013 Direct Support Professional-- Montgomery County ARC {DBA Liberty} Amsterdam NY
· Transported clients to doctor's appointments and errands.
· Enhanced patient wellbeing by supporting participation in recreational activities
· Supervised medication administration, personal hygiene and other activities of daily living.
· Tracked and reported clients' progress based on observations and conversations.
· Followed care plan and directions to administer medications.
· Developed strong and trusting rapport with patients to facilitate smooth, quality care
· Documented current patient information to update range of motion, build muscle and heal injuries.
· Resolved problems and delivered solutions by collaborating with government funding entities.
· Collaborated with team members to identify and accomplish agency objectives.
· Developed and incorporated community-based program 2007-2009 Primary Counselor --- St Mary’s Hospital Inpatient Substance Abuse Rehab Amsterdam NY
· Counseled individuals suffering from addictions and co existing mental illness in both one-on-one sessions or in group settings.
· Implemented proven counseling methodologies and personalized treatment strategies to help individuals work through diverse issues.
· Facilitated group therapy consisting of individuals, coaching participants to speak of important personal experiences.
· Taught clients anger management techniques, relaxation skills, impulse control and coping skills.
· Monitored behavior in individual and group sessions and intervened when necessary.
· Provided counseling for relapse prevention, social issues and mental health problems.
· Referred clients to other programs and community agencies to enhance treatment processes.
· Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
· Gathered information from families and social services agencies to inform treatment planning.
· Provided cognitive-based therapy to assist with challenge and crisis resolution. appropriate risk-assessment and mitigation
· Evaluated patient behavior, moods and responses to inform diagnosis and treatment plans.
· Liaised with family members to discuss progress and develop ongoing plans for counseling goals.
· Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
• Developed comprehensive treatment plans focused on patient goals and history.
• Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients.
Education
1978-1980
Sullivan County Community College
Associates in Applied Science {Human Services}
In addition I have taken numerous courses on various subjects to increase my knowledge and skills. Skills
· Leadership/ supportive/ confidence building
· Problem Solving
· Teamwork
· Goal Oriented
· Attention to details
· Organization
· Flexibility
· Desire to learn
· Creativity
· Communication skills
· Computer skills
Additional information:
· In addition to the above work experiences, I have been a coder and biller for a hospital and 2 doctor’s offices.
· Coded and billed for the following types of insurance plans: Commercial Insurance, Medicare, Medicare Supplemental plans, Medicaid, No-Fault and Worker’s compensation.
· Been a crisis counselor in an adolescent boy’s group home