General Manager Business Development

PAMELA KIRKLEY

Vicksburg, MS ***** 601-***-**** ad1ztr@r.postjobfree.com

Customer-oriented General Manager with Number years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship- building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer Relationship Management

Loss Prevention

Financial Administration

Staff Supervision

Branding

Schedule Management

Project Management

Business Development

Advertising and Marketing

Team Player

Proficient in Software

General Manager, 11/2021 - 12/2023

LeafMed – Vicksburg, MS

Developed and implemented strategies to increase sales and profitability. Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

company procedures, and technology systems.

Developed and maintained relationships with customers and suppliers through account development. Managed budget implementations, employee evaluations, and contract details. Formulated policies and procedures to streamline operations. Trained new employees on proper protocols and customer service standards. Bartender, 05/2016 - 11/2021

Beechwood Restaurant – Vicksburg, MS

Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Adhered to state laws regarding alcoholic beverage services and customer regulations. Upsold menu items to customers, driving up per sale revenues and maximizing profits. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Explained daily specials and beverage promotions to exceed daily sales goals. Followed strict recipes and drink measurements to minimize product used. Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders. Obtained cash bank and stocked service bar to prepare for operation. Recruited and trained new bartenders and barbacks to help maintain talented team. Crafted special drink and cocktail menu items for seasonal offerings. Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Kept bar presentable and well-stocked to meet customer needs. Followed alcohol awareness procedures for preventing excessive guest intoxication. Verified drinking age requirements of customers by carefully reviewing photo identification. Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers. Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

High School Diploma : 06/2002

Youth Challenge Academy - Hattiesburg, MS

EDUCATION

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