Customer Service Specialist

WORK HISTORY

Customer Service Specialist ****-***2

LKQ Corporation

• Guided 3.5k+ customer complaints with tact and calm, exceeding departmental KPIs and improving customer retention rate by 20%.

• Formulated and managed a daily volume of 100+ customer service contacts through phone and email resulting in a 70% resolution rate and driving a notable 20% increase in customer satisfaction scores.

• Directed an impactful customer service training program that propelled customer satisfaction to an exceptional 95% within the first three quarters, leveraging valuable feedback to drive continuous improvement and optimize the overall customer experience.

Bandsman 2020-Present

Washing Army National Guard

• Organized and facilitated the transportation of over 10 million pounds of food to underserved areas affected by the Covid-19 pandemic, leveraging efficient delivery methods and collaborating with community organizations to maximize impact.

• Collaborated with community leaders to bring music therapy programs to underserved populations; facilitated healing and emotional well-being through customized music sessions for over 50 individuals.

• Excelled as a multi-instrumentalist, enhancing the creative potential of performance teams through dynamic musical contributions; played a pivotal role in a 40% increase in concert bookings and a 20% rise in fan engagement.

Store Manager 2021-2022

O’Reilly Auto Parts

• Orchestrated the scheduling, training, and payroll processes for a team of 50+ employees, resulting in a 20% increase in overall productivity and streamlined operations.

• Led initiatives to optimize commercial sales processes, resulting in a 20% increase in revenue and a 15% reduction in customer churn within a 2-month timeframe.

• Directed, motivated, and mentored a sales team of 15 to exceed monthly sales goals by 20%, resulting in a revenue increase of $500k annually.

Billeting Manager 2020-2021

Washing Army National Guard

• Oversaw the coordination and flawless execution of 30 training missions, resulting in zero net failure; effectively managed resources, logistics, and personnel to deliver exceptional training outcomes for maximum performance and growth.

• Orchestrated financial management of $155k in funds, implementing targeted cost optimization strategies that eliminated net loss and maximized profitability.

Army Bandsman 2010-2020

United States Army

• Developed and implemented training protocols for 10+ soldiers, setting the industry standard for excellence; achieved a 25% reduction in training time while maintaining the highest level of quality.

• Spearheaded security initiatives during combat deployments in Afghanistan, meticulously executing security details and maintaining a zero-failure record, preserving the integrity and success of all missions.

• Orchestrated the planning and execution of a $250k budget for 25 travel missions, collaborating closely with leadership to ensure effective allocation of resources and adherence to financial goals.

EDUCATION

US Army Recruiting and Retention College 2019 Specialized Training

OPSEC DIVERSITY SHARP WORK ETHICS AT 1 LEVEL GFEBS CDL LICENSE

Magnolia High School High School Diploma, General Studies

LICENSES & CERTIFICATIONS

Secret Clearance – US Army (Current)

CDL License – Troops for Transportation (Current)

Predictive Index Self-Assessment – Captain: Self-Starter, Sociable, Innovative, Driving

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