Patient Coordinator
Resume:
MICHELLE ALVARADO-PEREZ
San Antonio, TX 78237
Cell: 210-***-****
Summary of Experience
Dependable medical team member with 20 years of experience in General Dentistry and Oral Surgery office settings. Talented at supporting office operations and physicians by coordinating patient information, scheduling and financials. Friendly and helpful with patient interactions to improve satisfaction ratings and patient loyalty.
New Patient Scheduler 01/2002 to 02/2007
Performed front desk duties, including answering phones, scheduling appointments, greeting patients
Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Scheduled appointments for patients via phone and in person.
Educated patients about medications, procedures and physician's instructions.
Experienced in front controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
DR BEN KIM
San Antonio, TX
Scheduler Coordinator 02/2007 to 09/2008
Scheduled and confirmed patient appointments for busy dental office with multiple doctors Interviewed patients to collect medical information and insurance details.
Updated patient financial information to ensure accuracy.
Answered daily phone calls to schedule appointments and address patient inquiries. Created and maintained accurate and confidential patient files.
ORSATTI DENTAL GROUP
San Antonio, TX
New Patient Scheduler 09/2008 to 05/2010
Scheduling New Patients and Existing Patients for Exams, Hygiene and Treatment for both Doctor and Hygiene Treatment
Recall for Treatment and Hygiene
Healthcare Events with Office Manager
DR JOHN P. SCHMITZ
San Antonio, TX
Patient Care Coordinator05/2010 to 02/2020
Scheduling New Patient Consults; Surgery Appointments; Post-Op Appointments
Register New Patients; Data Entry of Medical History; Scan Identification and Insurance Cards; Scan Medical Correspondence
Verification of Medical and Dental Insurance Benefits; Treatment Plan and Finance Coordination with Patient
Surgery Circulator; Sterile Technique of dropping Instruments; Monitor Patient Vital Signs; Discharge of Surgery Patient Scheduling of Hospital Cases; Coordinating Anesthesia; Coordinating of Patient Information with Hospital Coordination with Referral Office of Patient Treatment and Care.
Girling Health Care
San Antonio, TX 08/2020 to 05/2023
Assisted patient by checking vital signs, administering medication and supervise exercise. Patient was assisted with personal care such as bathing, dressing, grooming, and meal preparation. Provided light housekeeping, cooking, dishes, laundry. Transported patient to doctor appointments; grocery shopping and other errands as needed. Responsible for scheduling doctor appointments, managing prescription refills and weekly progress documentation.
METHODIST METROPOLITAN HOSPITAL
San Antonio, TX 08/2020 to 11/2020
Assisted the Registered Nurse with patient care such as taking vital signs, blood glucose checks, positioning patient. Duties also included assisting patient to and from bathroom, feeding, and dressing. Answer patient call and address their needs and concerns. Transport patient to testing within the hospital. Documentation of patient diagnostics and patient health changes.
CDS in Texas
San Antonio, TX 05/2023 to Present
Assist patient with transportation to doctor appointments and grocery shopping. Provide light housekeeping, cooking, laundry, sweeping and mopping. Schedule doctor appointments, manage medications and refills. Provide companionship and emotional support.
SOME COLLEGE (NO DEGREE) BEHAVIORAL SCIENCE WITH EMPHASIS IN TRAUMA
Grand Canyon University, Phoenix, AZ
SOME COLLEGE (NO DEGREE)
San Antonio College, San Antonio, TX
HIGH SCHOOL DIPLOMA 05/1989
University of the Incarnate Word, San Antonio, TX
CPR Certified expired October 2023
CPR Certified expired March 2021
OMS Basic Coding Certificate (2005)
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