Travel Customer Service
Resume:
KEHINDE DEBORAH JAMES
Tel: +1-437-***-**** ad1yp4@r.postjobfree.com
https://www.linkedin.com/in/kehindejames/
SUMMARY
Analytical and detail-oriented professional with experience in coordinating, planning, and supporting daily operational and administrative functions. Interpersonal relationship skills to establish and maintain rapport with client, customers, and staff and a sound ability to analyse and provide timely and frequent information that support the cooperate goals and objectives of the organization. Extremely organized and efficient in data entry, both on the computer and in written paperwork. I have demonstrated the capacity to provide comprehensive support for vulnerable customers' finances. I have delivered effective solutions for senior-level staff in support of business operations and experienced in working with multi-cultural teams. A high level of dedication and determination in all endeavours with diligent attention to detail for optimal results. AREAS OF EXCELLENCE
• Customer service
• Microsoft office suite (outlook, word, excel,
access, PowerBI)
• Advanced Excel – VLOOKUP, XLOOKUP, pivot
table and Power query
• Data Analysis, data cleansing, data entry, data
visualization and reporting
• Invoicing, billings, and settlements
• Strong verbal and written communication
• Consumer duty-compliant
• Financial regulatory compliant (FCA) and GDPR
• Excellent team player
• Critical thinking
• Customer vulnerability trained
EDUCATION / QUALIFICATION
• Trent University Peterborough Ontario Sept 2023 – Nov 2024 Postgraduate In Human Resources Management
Knowledge and practical experience from course will typically provide me with an in-depth understanding of organisational behaviour, talent acquisition, performance management, employee benefits and lots more. This will further enhance my leadership, problem-solving and data-analysis skills to manage and support the organization`s workforce effectively.
• Associate Chartered Accountant (ACA) May 2018 – May 2021 Institute of Chartered Accountants of Nigeria ICAN (Canadian Equivalency – Two years of professional study in accounting)
• Associate Accountant Technician (AAT) Apr 2013 – June 2017 Institute of Chartered Accountants of Nigeria ICAN (Canadian equivalency – College-level certificate
(One year)
Accountancy certification gave me a deep understanding of financial principles, regulatory compliance, and ethical consideration in accountancy practices. I am equipped on risk assessment, strong problem- solving skills, and ability to contribute to financial decision-making.
• Obafemi Awolowo University (OAU) Ile-Ife Nigeria Jan 2013 - Sept 2017 Bachelor of Science in International Relations BSc. (Canadian Equivalency - Bachelor`s degree
– four years)
I have gained insight into relationships between countries, international organizations, and non-states. I am more knowledgeable on issues like human rights, security studies, environmental issues and global economics.
ROLES AND RESPONSIBILITIES
Sport Chek – Peterborough Ontario
Customer Advisor October 2023 - Present
• Delivering a great shopping experience
• Ensuring loss prevention policies are followed
• Delivering exceptional customer experience to support the team in achieving performance target
• Ensuring price scanning accuracy
• Maintaining store appearance
LOWELL FINANCIAL LIMITED – Leeds, United Kingdom
Customer Solutions Associate Oct 2022 – Sept 2023
• Performing collections of overdue debt, reconciling an average of 30+ account queries monthly.
• Completing full and estimated Income and expenditure statements of clients
• Negotiating customer's repayment plan, consistent maximizing early payments to reduce debt recovery time.
• Streamlined financial regulatory compliance training, confidentiality, and legal compliance policy.
• Identifying Triggers and vulnerable customers whilst signposting to support centres.
• Awarded for increasing customer collections over the quarter from 5% to 36 %
• Educate customers on how to use Equifax to check credit score ANYWHERE WORKS LIMITED – Leeds, United Kingdom
Customer Experience Associate Apr 2021 – Sept 2022
• Schedule and coordinate meetings, appointments, consultations, follow-up appointments and arrangements for clients and employers using tools like Calendly and SetMore.
• Answer calls and electronic enquiries, take messages and direct calls to appropriate departments and individuals.
• Assist customers with taking orders, tracking products, and resolving complaints on existing, missing, or damaged products.
• Compiled, prioritized, sorted, and processed over 50,000+ customer orders in local database.
• Coordinate the flow of information internally and with other departments and organizations.
• Assist customers with identifying needs, suggest recommendations to best fit their requirements and find solutions to accomplish complete customer satisfaction.
• Ensure security procedures are followed through on all confidential documents on Excel documents and websites.
• Collaborate with the operations team to improve workflow processes for document development.
REFERENCES
Available Upon Request
Contact this candidate