Employee Relations Human Resources
Resume:
Vanessa Plumb, SHRM - SCP
Sun Prairie, WI 53590
321-***-**** / ad1y5n@r.postjobfree.com
Objective
To obtain a position in a fast-paced environment where my skills can be utilized to lead and develop others.
Education
University of Central Florida
Bachelor of Science
Legal Studies/Pre-Law
Concentration: Legal Studies
GPA: 3.9
Florida Institute of Technology
Master of Science
Human Resource Management
Cumulative GPA: 3.9
University of Central Florida
Bachelor of Science in Business Administration
Major: Management – Human Resources
Florida Bright Futures Scholarship
Work Experience:
Maxim Healthcare Services May 2006-Present
Team Lead II – Employee Relations & Background Investigations – November 2022-Present
-Leads and supervises the employee relations team, as assigned.
-Leads and supervises the teams responsible for Background Investigations, Drug Screening, Employee Relations Intake, electronic I-9, maintenance of personnel files, HR Records Requests, Vetting, collection and monitoring of area, regional and executive clinical leadership licensure credentialing.
-Project management for policy roll outs pertaining to legislative changes impacting the company and Employee Relations system upgrades and/or changes.
-Reviews, evaluates and advises managers or designee of new employment eligibility or continued employment based on background screening results according to state, local, and healthcare regulations.
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-Advises managers or designee of positive substance abuse screenings and coordinates processes related to proper termination of employment and state agency reporting, as necessary.
-Manages the relationship and systems of third-party agencies the company utilizes for drug screens, background checks, I-9, etc.
-Serves as an escalation point for complex employee relations, backgrounds, drug screening, I-9 completion and policy compliance concerns.
-Collaborates with internal legal and outside employment counsel, as necessary, on high-risk Background Check and/or Employee Relations cases.
-Applies understanding of company policy, employment law and other regulations to provide immediate advice, guidance, and clarification for the employee relations and background investigations teams as well as the business leaders.
-Ensures compliance with federal, state and local legislative changes impacting employment law for the company through creation and dissemination of policies where necessary (to include, but not limited to policies related to employee relations, background investigations, drug screening, personnel file record keeping, I-9 procedures).
-Defines and implements standard operating procedures and escalation procedures for employee investigations, new policies, HR Record requests, and Background investigations as necessary.
-Assists in the maintenance and compliance with various federal, state, and local labor law posting requirements.
-Maintains the company’s employee handbooks and local state supplements.
-Monitors the employee case tracking system. Provides monthly metrics with analysis of data to identify trends and insight on data collected to HR and business leaders, as needed.
-Manages the employee relations and background investigations intranet sites.
-Assists with the annual Affirmative Action Plan’s data collection and submission process and helps with any subsequent audits.
-Consistently models the company’s philosophy of customer service and compliance.
-Working knowledge of federal, state, and local employment and government compliance regulations including: FLSA, Title VII, FMLA, ADA, ADEA, and other laws affecting the workplace.
-Performs efficiently in a high-volume environment, both independently and as part of a team, while maintaining organization and attention to detail, and be able to multi-task and meet competing priorities.
-Ability to objectively and professionally coach employees and management through complex and difficult employment issues.
Team Lead – Employee Relations – July 2020 – November 2022
- Leads and supervises the HR Coordinators responsible for Employee Relations Intake and
Unemployment functions
- Project management for policy roll outs pertaining to legislative changes impacting the
company and Employee Relations system upgrades and/or changes.
- Coordinate the collection, organization, and reporting of monthly Employee Relations metrics
- Legislative research and analysis to ensure company-wide compliance with newly implemented state and local laws
- Service Now (SNAP) system administrator and SME
- Responsible for maintenance of SNAP Employee Relations knowledge base
- Responsible for maintenance and updating of Employee Relations website
- Responsible for updating and posting all updates to Employee Handbooks and State Supplements
- Support Employee Relations team by conducting legislative research and analysis to ensure recommendations are made in accordance with local law
- Member of COVID-19 Task Force
- Working knowledge of federal, state, and local employment and government compliance regulations including: FLSA, Title VII, FMLA, ADA, ADEA, and other laws affecting the workplace.
- Performs efficiently in a high-volume environment, both independently and as part of a team, while maintaining organization and attention to detail, and be able to multi-task and meet competing priorities.
- Ability to objectively and professionally coach employees and management through complex and difficult employment issues.
Senior Employee Relations Advisor – August 2013 – July 2020
- Provide guidance and support for complex employee relations issues
- Project management for policy roll outs pertaining to legislative changes impacting the
company and Employee Relations system upgrades and/or changes
- Function in a resource capacity for the Employee Relations Specialists and other internal business partners
- Manage the Employee relations workflow in the Southeast and West Homecare Regions
- Analyze and recommend solutions to high level employee relations issues across assigned regions
- Coordinate the collection, organization, and reporting of monthly Employee Relations metrics
- Conduct internal investigations for a variety of employee concerns including sexual harassment and discrimination allegations
- Collaborate with the Compliance and Legal departments on the investigation of compliance- and legal-related concerns
- Collaborate with branch management to resolve wage and hour complaints
- Legislative research and analysis to ensure company-wide compliance
- Service Now (SNAP) system administrator and SME
- Responsible for maintenance of SNAP Employee Relations knowledge base
- Responsible for maintenance and updating of Employee Relations website
- Responsible for updating and posting all updates to Employee Handbooks and State Supplements
- Support Employee Relations team by conducting legislative research and analysis to ensure recommendations are made in accordance with local law
Human Resources Generalist – Southeast Region, April 2011- August 2013
- Review and analyze HR policies, practices, and systems
- Recommend and support process and policy improvements
- Consult and provide guidance to office management on employee relations matters including progressive discipline and employee termination decisions
- Respond to requests for information on HR policy interpretation
- Conduct internal investigations for a variety of employee concerns including sexual harassment and discrimination allegations
- Collaborate with the Compliance and Legal departments on the investigation of compliance- and legal-related concerns
- Collaborate with branch management to resolve wage and hour complaints
- Review legislature to ensure company-wide compliance
Human Resources Coordinator, May 2006-April 2011
- Supervised hiring process for all new employees
- Maintained compliance with State and Federal regulations for all internal and external employee HR files
- Managed the Medicaid Authorization process for all current and new Medicaid patients at the branch
- Completed weekly payroll for all external employees
- Handled branch employee relations issues
- Branch liaison to corporate for implementation of all new Compliance initiatives
- Coordinated and directed all external new hire orientations
- Managed all branch Unemployment and Worker’s Compensation Claims
Grand Oaks at the Lake Apartments/ Alliance Residential Management
Assistant Property Manager, August 2005-April 2006
- Post and bank all monthly rent for 300-unit luxury property
- Supervised daily activities of Leasing and Maintenance Staff
- Handle the negotiation and completion of all lease renewals
- Assisted Property Manager with processing of invoices for payment to vendors
- Ability to effectively run the property in the absence of the Property Manager
- Facilitated the relocation of residents and repair of a building after a tornado
- Assisted Property Manager with Collections and Eviction proceedings
- Negotiated Resident conflict issues
- Management of ADA Accommodation process
Caribbean Isle Apartments/ DEL Property Management
Assistant Property Manager, May 2004-August 2005
- Post and bank all monthly rent for 376-unit property
- Managed all communication with Property attorneys regarding eviction proceedings
- Processed all property invoices for payment to vendors
- Coordinated the repair and complete re-roofing of the property after two Hurricanes
- Handled all lease renewals and eviction proceedings
- Supervised daily activities of Leasing and Maintenance Staff
- Ability to run the property in the absence of the Property Manager
- Negotiated Resident Conflict Issues
Activities:
National Member Society for Human Resource Management – SHRM – SCP Certification
Member Security Governance Committee at Maxim Healthcare Services 2020 - Present
Skills:
Working knowledge of ADP eTime & Enterprise, Microsoft Office, Service Now, Westlaw, Vision, eRecruit
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