Customer Service Front Desk
Resume:
Sherry Taylor
**** ********* ***, ************, ** 28540
ad1xxp@r.postjobfree.com
Objective A results-driven professional seeking to join a business to achieve its customer service and hospitality goals by welcoming and serving guests in a courteous, efficient, and friendly manner; demonstrating good computer skills; accurately handle cash and charges; and presenting a friendly, outgoing, energetic, and guest service-oriented demeanor.
Skills & Abilities Leadership
Communication
Administration
Finance Management
Attention to Detail
Adaptable
Hospitality
Experience Feb ’23 - Present
Customer Service Front Desk Associate & Auditor, Days Inn
Enters data into corresponding fields within various software programs including SynXis with 100% accuracy.
Worked with the hotel manager and other team members to address customer concerns, complaints, and requests in a timely and professional manner to improve customer satisfaction.
Uses the front desk computer system to complete customer transactions and run reports.
Communicates with the housekeeping team to keep track of room cleanliness.
Maintain updated records of bookings and payments.
Informs the customer of how travel planning websites operate, like Booking, Expedia, and TripAdvisor.
May ’22 – February ‘23
Teacher, Baptist Education Center Preschool
Organized and coordinated school events that hosted over 75 families.
Assisted in the creation and maintenance of records for over 5 employees and 50 children.
Handled and documented over $10,000 monthly in payments with 100% success rate.
Calculated tuition, student feeds, and reported all financial transactions.
Accurately enter data into corresponding fields within various software programs
December ’21 – April ‘22
Assistant Bookkeeper, Furniture Plus
Prepared and registered over $10,000 a day in transactions of a business entity in book and journal.
Provided advanced clerical and administrative support to office manager.
Reconcile and follow up on customer account balances. Education College of the Albemarle – Elizabeth City, NC GED – 1987
References Available upon request
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