Marques Deloney

Food Quality Assurance Lead & Specialist / Customer Service Supervisor & Ripening Supervisor

Address: **** ******** ****** *** *** Columbus, OH 43229

Email: ad1x2j@r.postjobfree.com

Phone: 614-***-****

A well-rounded, motivated team player, works well under pressure, I have communication skills which are important to be able to cross-function with other skilled personnel, great at multi tasking, I focus on strong leadership skills, that help with relationship-building skills that are familiar with fast paced work environments, and also great computer systems skills, i.e.; Microsoft windows, outlook, words and excel. In conclusion, communication, teamwork, problem solving, initiative and enterprise, planning and organizing, self-management, and technology are my employability skill sets.

Willing to relocate to: Indiana - Ohio - Michigan

Authorized to work in the US for any employer

WORK EXPERIENCE

Ripening Supervisor

Del Monte Fresh Produce -Columbus, OH

November 2020 -Present

Projecting, scheduling, inspecting inbound and outbound bananas, pineapples, avocados and ripening them and all varietals and maintaining appropriate records to ensure. Inspection of produce upon arrival and departure for customer speecification. Ensure proper storage and rotation of old product versus the new, using old first and then new product.

Quality Assurance Specialist

Shaklee Corporation – Groveport, OH

October 2019 – October 2020

Quality Assurance Specialist is about implementation and execution of analyzing data from suppliers quality specifications that ensure customer safety and reliability through product that are made from the garden to your home.

Food Quality Assurance Lead

SK Food Group - Groveport, OH

July 2018 to October 2019

QA Lead assist with tasks related to quality of finished products, raw ingredients and packaging materials and assure company quality standards by monitoring required plans (such as HACCP, GMP).

Essential Duties:

•Lead and support QA department and Production employees in daily tasks.

•Train and develop associates as necessary including but not limited to development, safety, customer specifications, etc.

•Monitor and follow the HACCP plan to ensure food safety.

•Make food quality and food safety decisions.

•Analyze quality data to recommend quality and process improvements.

•Ensure calibration of instruments to provide accurate monitoring and recording of critical control points.

•Coordinate with production on regulatory and quality issues, and document corrective actions.

•Ensure GMP’s and standard operating procedures (SOP’s) are being followed.

•Inspect and maintain areas for proper sanitation.

•Understand sanitation procedures and coordinate with production on possible sanitation improvements.

•Ensure production employees understand package integrity and production specifications.

•Perform and maintain records of Pre-op Inspections, ATP swabbing, micro environmental sampling, allergen testing, and finished goods testing.

•Support quality staff in customer visits and USDA inspection.

•Understand and perform trouble shooting assistance on oxygen reading non-conformities.

•Maintain retention samples and organize shelf life samples when needed.

•Coach product evaluation standards to employees conducting product review.

•Review production paperwork in relation to food safety and quality standards.

•Validate critical control limits and critical control points.

•HACCP, SQF, AIB, or GFSI experience is preferred.

•Ability to work a flexible schedule as needed to support business needs.

•Knowledge of Microsoft Office products

•Ability to operate standard lab equipment

•Excellent time management and task prioritization abilities

•Ability to thrive in a fast-paced environment

•Be detailed and organized

•Problem solving skills

•Ability to work as a team with various departments

•Knowledge of aseptic technique

Warehouse Associate, forklift operator, stock picker

DHL - Pataskala, OH

April 2018 to June 2018

Prepare orders, scan barcodes, keep orders in timely manner, perform multiple tasks that require prioritizing the information to be shipped, keep track of inventory, safely operate heavy machinery and process orders to be shipped and received.

Supervisor - Cabin Crew Representative

Primeflight Aviation - Columbus, OH

November 2017 to April 2018

•Implemented aircraft cabin security and cleaning strategies which resulted in 32% above the normal growth of our clients performance base productivity numbers. • Supported Operations Managers with daily operational functions.

•Analyzed aircraft documents for appropriate distribution and filing.

•Conduct Routine Cabin Services: Aircraft Security Inspections Customer Services and Aircraft servicing

•Enforce Work Ethics and Employee Conducts.

Responsible for any Discrepancies to any parties involve in any issues with our services and company policies.

•Worked directly with Department of Homeland Security with Transportation Security Authority to achieve Customer and Client Safety in compliance with Airport Authority.

Supervisor - Customer Service Coordinator

Huntleigh USA Corporation - Columbus, OH

July 2015 to November 2017

•Developed new process for employee evaluation which resulted in marked performance improvements.

•Responsible for Coordinating Customer Services for Various Airlines.

•Performed Aviation and Security Services.

Monitor Customers and make sure they are following Security Guidelines.

•Researched and updated all required materials needed to meet the high volume of customer service requests.

•Performed initial client assessment and analysis to begin operational processes.

•Analyzed Clients documents for appropriate distribution and filing.

•Worked directly with Department of Homeland Security with Transportation Security Authority to achieve Customer and Client Safety in compliance with Airport Authority.

Customer Services Representative

Primeflight Aviation - Columbus, OH

February 2013 to July 2015

•Responsible for All Aviation related services and Customer Wheelchair related Services

•Performed Routine Security checks on Airport Wheelchairs and Customers Oversized Baggage.

•Performed initial client assessment and analysis to appropriate clients needs.

•Worked directly with Department of Homeland Security with Transportation Security Authority to achieve Customer and Client Safety in compliance with Airport Authority.

Administrative Assistant

RNL Consulting Group - Dublin, OH

September 2012 to December 2012

•Coordinated office inventory by restocking supplies and placing purchase orders.

•Kept reception area clean and neat to give visitors a positive impression of the company.

•Received and routed business correspondence to correct department or staff member. • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

•Monitored premises security, screened visitors, updated logs and issued passes.

•Answered telephone inquiries from clients, vendors and the public.

•Provided clerical support to company employees, including copying, faxing and file management.

•Prepared packages for shipment, pickup or courier delivery to customers.

•Ordered and distributed office supplies while adhering to a fixed office budget.

Certified Forklift Operator

UPS Freight - Columbus, OH

March 2007 to August 2012

•Moved pallets of merchandise using electric forklifts and electric pallets.

•Located proper slots on storage racks and set pallets in place with forklift.

•Completed daily forklift safety checklists.

•Coordinated with other lift truck drivers and production personnel to process orders efficiently.

•Created drop list of merchandise for placement in aisles.

•Wrapped pallets in plastic wrap and attached merchandise tags.

•Received cargo by lifting and moving it using hand trucks and pallet jacks.

•Shrink-wrapped an average of 50 pallets per day.

•Maneuvered forklift safely in congested and confined areas.

•Communicated with floor managers to determine merchandise placement.

•Monitored the area for pedestrian and vehicular traffic while operating forklift, sweeper and baler.

•Handled multiple tasks simultaneously to maximize work efficiency.

•Inspected items for damage and performed temperature and quality checks.

•Organized and secured stored materials and parts in designated area.

•Unloaded and stacked materials by raising and lowering lifting devices.

•Checked accuracy of merchandise signs.

•Reported damage to racks, faulty equipment and other safety hazards to a supervisor.

•Maintained a neat and clean working area at all times.

•Inspected product load for accuracy and safely transported it around the warehouse.

•Inspected packed waste for signs of hazardous materials.

•Filled propane tanks, checked valves and performed other routine equipment maintenance

• Kept accurate records of all incoming and outgoing shipments.

•Examined shipments for quality and accuracy.

EDUCATION

Currently pursuing Bachelor's of Science in Food Science and Technology

The Ohio State University - Columbus, OH

January 2020 to present

Associate of Science in Biological Sciences

Columbus State Community College - Columbus, OH

January 2010 to December 2012

Certificate in Health Office and administration

Ivy Tech Community College - Richmond, IN 2006

SKILLS

•DATA MANAGEMENT (Less than 1 year)

•MULTI-TASKER (Less than 1 year)

•PROCESS IMPLEMENTATION (Less than 1 year)

•RISK MANAGEMENT (Less than 1 year)

•Chemistry

•HPLC

•GMP

•Formulation

•Cell Culture

•Biology

•Customer Service

•Self-motivated

•Strong verbal communication

•Conflict resolution

•Extremely organized

•Data management

•Process implementation

•Team oriented

•Team leadership

•Business oriented

•Risk management processes and analysis

•Staff development

Contact this candidate