Alfonso Ugarte, JD, MA

Global Operations & Business Executive

ad1www@r.postjobfree.com • 908-***-****

https://www.linkedin.com/in/alfonso-ugarte-jd-5544209/

Fort Lauderdale, FL

Summary

Talented global business leader with expertise in delivering excellence and top-flight business results

Summary

Consummate professional with a strong track record in the design and execution of targeted operational strategies that maximize profitability and within challenging and ever-changing business environments; Strong capacity for building and leading high-performance teams.

Areas of Expertise

Global Strategic Planning

Banking/ Finance

Operational excellence

Budgetary & P&L Management

Revenue Generation & Growth

Operational Best Practice

Cost Reduction & Avoidance

Relationship Building

Cross- Functional Collaboration

Team Leadership

Education

Doctor of Jurisprudence [JD]

Roger William Univ. School of Law, Bristol, RI

Master of Arts in Public Administration [MA]

St. John’s University, Queens, NY

Bachelor of Arts in Public Administration [BA]

St. John’s University, Queens, NY

Certifications

AML/CFT

Consumer Lending

Financial Advisory

Conflict Mediation

Formal Credit Training

Certified Master in Diversity

Technical Proficiency & Expertise

MS Office Suite

Salesforce

Crystal Reporting

IBM Cognos

HOGAN

QuickBooks

CRM Systems

Accomplishments

Repeated success leading and guiding sizeable teams in the launch of cutting-edge sales and operations strategies and service excellence that generate record-setting revenues.

Recognized leader and subject matter expert in the areas of new business development, customer relations and service.

Consistent achievement in leading and rapidly setting-up new business locations to become top earners for their parent financial institutions.

Career Experience

Televisitmd

07/2023- Present

Managing Director

As Managing Director, I am responsible for overseeing operations within the

company while aiding the CEO in day-to-day operations. Managing his

time effectively and advises the CEO on making key decisions, while.

creating a partnership with the organizational leaders.

Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.

Representing the CEO’s interests in workplace gatherings

Reviews, analyzes, and evaluates business procedures.

Implements policies and procedures that will improve day-to-day operations.

Ensures work environments are adequate and safe.

Oversees all departments, ensuring each is reaching goals set by departmental and company leadership.

Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.

Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.

Improves customer service and satisfaction through policy and procedural changes.

Leads coordination and integration of efforts among operational aspects in many divisions to produce smoother workflow and more cost-effective business processes.

Projects a positive image of the organization to employees, customers, industry, and community.

Collaborate with senior managers in the development of performance goals and long-term operational plans.

Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.

Analyze current operational processes and performance, recommending solutions for improvement where necessary.

Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.

Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.

Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed.

Work closely with Human Resources to assist the team with integrity and to establish and maintain a trusting, inclusive, and productive environment.

TD Bank Wealth Management, Ft Lauderdale

04/2021-07/2023

Financial Advisor Manager

Focus of my job is to assess the financial needs of individuals and help them with decisions on investments (such as stocks and bonds), tax laws, and insurance. I help clients plan for short- and long-term goals, such as budgeting for education expenses and saving for retirement through investments. Build a team of FA/FSR to lead growth for district.

Top 5 highest revenue goal in the entire company for 4 straight quarters. Succeeded goal every quarter to date.

Contributes to the ongoing improvement of the Customer Experience by leading, coaching and modeling quality service at every Customer interaction.

Developed and presented financial planning and investment seminars for clients and prospects. Increased client satisfaction 50% and grew client base 28%.

Created standardized reports that resulted in a better understanding of real-time performance. This allowed the firm to raise client awareness.

Mentored 3 financial advisors who had been marked for termination.

Es Solo Holdings, LLC (Banking Firm/Fintech), Fort Lauderdale, FL

12/2017 – 02/2021

VP of Global Banking/ COO

Provided strong executive level leadership to a 6-member senior leadership team, with full P&L accountability for operations and strategic direction for this cutting-edge Fintech ecosystem organization tasked with providing global access to a set of financial solutions as a service (SaaS) to government bodies, as well as financial and private sector clients operating within emerging markets. Additionally, led client relations for a large portfolio of corporate global banking clients.

Provided expertise and oversight for the acquisition of domestic banking and all client relationships; ensure quality of operations.

Executed a full business and operational review; overhauled the organizational structure, restored it to the original business mode, and boosted failing business results to levels of high profitability with 3- years.

Developed and implemented corporate banking products and services; created highly effective group-wide CRM policies and procedures to better support expedited business growth.

Established new banking institutions in emerging markets through the creation and execution of highly targeted go-to-market strategies.

Comerica Bank, Austin, TX 08/2012 – 12/2017

VP – Regional Private Banking & Wealth Management

Promoted to VP to direct marketing, sales, service, and business development efforts with principal accountability for business growth, client relationships and annual revenues of up to $250M. Accountable for deposit and performance loan portfolio growth with a priority towards owner-occupied commercial real estate lending. Collaborated across business lines to forge and grow strong customer relationships and a strong pipeline of referral partnerships. Managed a $30M annual investment portfolio for a diverse set of high-net-worth clients.

Surpassed deposit goals for 4 straight years; achieved a 477% of goal in 2015, 232% in 2016, and 132% in 2017.

Achieved status of #1 company-wide sales ranking in 2012,2015, and 2016.

Led my team to earn a continuously perfect JD Power’s score for 18 months

Bank of America, Westfield, NJ/Austin, TX 07/2011 – 07/2012

VP/ Business Banking Manager

Led an 11-member team of business bankers charged with consistent growth of our client portfolio through targeted prospecting and sales management as well as servicing existing customer needs and ensuring service excellence. Held additional personal responsibility for a national business portfolio of existing clients. Led he identification, scrutiny, and structuring of commercial credit transactions to ensure profit maximization and minimal risk. Held credit approval authority of $250K.

Established and led the start-up of the enterprise-wide business banker program initiative; program leveraged financial knowledge and expertise to analyze all aspects of a client’s business and support the delivery of results.

Expertly oversaw a $20M loan portfolio to generate net revenues of $648M.

Determined and structured commercial credit transactions; consistently ensured maximum profitability within acceptable risk parameters.

Worked across organizational lines with Credit Risk to streamline the delivery of all required documentation for complete credit assessments.

Valley National Bank, Lyndhurst, NJ 07/2006 – 04/2011

VP/ Regional Sales Manager

Provided senior-level leadership for site development, recruitment, branch location strategy and KPI’s, compliance, mentoring, coaching, strategic analysis, and sales and service. Ensured stringent strategic analysis for issues that may impact the business environment, and liaised with the Regional President in monitoring and driving all aspects of the balance sheet. Managed stakeholder communications and relations and drove standardization and optimization of processes across all teams to ensure consistency and quality in practice.

Surpassed all required and set metrics to achieve a consistent ranking within the top 3 of 19 operational districts.

Integral to the exponential $540M deposit growth in all established markets, through the execution and stringent oversight of all business development and associated activities.

Overhauled and effectively implemented the Bank-wide Legal and Credit Policies

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