Bonnie Reynolds

**** ******* **** *****

Forestville, MD 20747

240-***-**** • ad1wlk@r.postjobfree.com

CLIENT RELATIONS ● BUSINESS MANAGEMENT

A customer service professional with extensive experience in high visibility environments. Team player with a record of exceeding customer expectations and organization sales goals. Talented instructor and facilitator with leadership abilities and a strong attention to detail. Problem solver with high expectations from the team.

SKILLS

Customer Service

Problem Solving

Leadership

Marketing & Sales

Communications

Strong Organization

Creativity

Flexibility

MS Word

MS Excel

Cosmetology License

Instructor License

Teachers Certification

EDUCATION AND TRAINING

The Training Source, Inc., Seat Pleasant, MD (2019-2020)

Office and Professional Services Training Program

(300-hour Professional Skills & MS Office Applications Course)

Customer Service /Hospitality Certification

Certificate of Completion

Strayer University, Suitland, MD 2013-2016

Business Management/Human Resources (12 course credits)

Maryland School of Cosmetology Hair Design, Temple Hills, MD

Master Cosmetology Certification

PROFESSIONAL EXPERIENCE

Cosmetology Teacher - College Readiness/Financial Literacy Teacher (2013-2017)

Prince George’s County Public Schools, Upper Marlboro, MD

●Prepared 11th and 12th grade students for the State Board Cosmetology test

●Taught financial literacy and college & career readiness to 9th and 12th grade students according to their educational needs and abilities

●Planned, prepared and delivered lessons to all students in the class

Manager/Senior Stylist (2011 to 2013)

Encore Boutique, Clinton, MD

●Maintained a client base of 100 regular customers

●Mentored new stylists to improve their technical and client services skills

●Designed, cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features

●Maintained safety standards by keeping workstations clean and tools sanitary

State Board Examiner (1998 to 2011)

Maryland Board of Cosmetologists, Baltimore, MD

●Tested candidates for their knowledge in the care of hair and makeup as well as skincare and beauty products

●Reviewed candidate’s expertise in the practical, policy and safety aspects of the profession

Manager/ Owner (1997 to 2011)

Accent Hair Salon, Clinton, MD

●Managed the daily operations of a 15 stylist salon

●Opened and closed salon including making nightly bank deposits

●Handled cash and credit sales transactions to provide complete customer service

●Trained new co-workers on company policies and procedures

●Increased totaled client traffic by 80 percent

REFERENCES AVAILABLE UPON REQUEST

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