Tiffany Burbridge

ad1w84@r.postjobfree.com 859-***-**** Lexington, 40515 KY Linledin.com

SUMMARY

Experienced QA Engineer with a proven track record of accurately identifying and reporting software bugs. Proficient in manual web and mobile testing, I possess a deep understanding of the software development life cycle, coupled with a solid grasp of QA methodologies and tools. My ability to cultivate meaningful relationships within diverse teams and my US citizenship further enhance my capability to contribute effectively to your organization's quality assurance efforts.

SKILLS

Testing Script Development

QA Specialist

Agile Software Development

Software Compatibility Testing

Product Testing

Testing Analytics

Organized and Detail-Oriented

Test Scheduling

Defect Tracking and Reporting

MacOS, Windows, Linux

iOS, Android

Chrome, Safari, Firefox

Chrome DevTools

BrowserStack, Xcode

Test Plans and Test Methodologies

Scenarios and Use Cases

Strong Problem Solver

Engineering Team Support

Manual TestingAndroid Studio, UNIX

Jira

TestRail, Notion

EXPERIENCE

Software QA Engineer

Neck Lexington, KY Apr 2022-Current

Enhanced Test Coverage and developed 200 additional test cases for existing functionalities, increasing total test cases from 100 to 300, resulting in a 50% improvement in test coverage.

Improved Bug Resolution and Collaborated with developers and product manager to reduce the average time to resolve issues related to 'fixed bugs' by 30%, ensuring faster product iterations.

Utilized UNIX and ADB commands to efficiently pull and view log files, reducing debugging time by 20% and accelerating issue identification and resolution.

Configured virtual devices using BrowserStack, enabling seamless cross-browser and cross-platform testing, resulting in a 25% reduction in post-release issues related to browser compatibility.

Led efforts to monitor product quality throughout all Agile development stages, resulting in a 15% decrease in post-release defects and ensuring a more reliable and robust product.

Field Service Technician/QA Engineer

Joerns Healthcare Lexington, KY Apr 2023-Sep 2023

Achieved 98% on-time product delivery rate by meticulously planning routes and schedules, ensuring timely and professional delivery of company products to customers.

Conducted product care, maintenance, and repair for over 500 units, ensuring optimal functionality and customer satisfaction while reducing downtime by 20%.

Managed a product inventory of 200+ items, maintaining accurate records and optimizing stock levels to meet customer demands efficiently.

Resolved 95% of product-related issues independently, enhancing workflow and reducing the need for escalated support, resulting in improved customer experience.

Built strong customer relationships, resulting in a 25% increase in repeat business, and played a pivotal role in a cohesive team that consistently met or exceeded performance targets.

Quality Assurance Inspector

Tiffany & Company Lexington, KY Apr 2020-Mar 2022

Conducted precise inspections of diamond merchandise, examining over 500 gemstones monthly, resulting in a 99.5% accuracy rate and ensuring the highest quality standards were consistently met.

Effectively communicated inspection results to cross-functional teams, leading to a 20% reduction in rework and enhancing overall service quality.

Provided detailed feedback to technicians on a daily basis, contributing to a 15% improvement in the quality of processed gemstones and reducing defects in final products.

Managed the workflow for up to 100 orders simultaneously, prioritizing tasks efficiently to meet tight production deadlines and ensuring on-time delivery to clients.

Maintained meticulous records and reports, facilitating trend analysis and data-driven decision-making. Recognized for accuracy and completeness, with reports instrumental in achieving a 10% increase in customer satisfaction.

Customer Service Associate/QA Specialist

ACS Lexington, KY Nov 2019-Jul 2020

Collaborated with a cross-functional team to improve response times by 20%, resulting in enhanced customer satisfaction ratings

Successfully mentored 10+ employees on Aramark's technological systems, increasing their proficiency by 30% within three months.

Implemented a task prioritization strategy that reduced average issue resolution time by 25%, ensuring prompt and efficient customer support.

Maintained open and transparent communication with management, resulting in a 15% increase in on-time task completions and improved alignment with company objectives.

Conducted thorough quality assurance checks on customer interactions, identifying and rectifying 95% of potential issues before reaching the customer, thereby elevating service quality

Owner/Quality Control Inspector

Stardom Hair Lexington, KY Feb 2012-Jun 2020

Achieved a 50% increase in annual sales through the implementation of targeted marketing campaigns and thorough market research.

Managed and optimized inventory levels, reducing waste by 15% while ensuring products were readily available to meet customer demands.

Led sales team to exceed quarterly targets, resulting in a consistent 20% growth in revenue for three consecutive quarters.

Maintained strict confidentiality in all client and vendor interactions, upholding a 100% record of trust and discretion.

Demonstrated ethical business practices consistently, earning the trust of clients and stakeholders and contributing to a 98% customer satisfaction rate.

EDUCATION

LMR Degree, Sullivan University, Lexington, KY

Software Testing and Quality Assurance Training, Careerist.com

360 Acadamy, Lexington, KY

Contact this candidate