Customer Service Relations

Martin Fox

Duncan, OK ***** 580-***-**** ad1vfp@r.postjobfree.com

PROFESSIONAL SUMMARY Encouraging manager and analytical problem solver with talents for team building,

Leading and motivating, as well as excellent customer relations aptitude and relationship

Building skills. Proficient in using independent decision-making skills and sound judgment

to positively impact company success. Dedicated to applying training, monitoring and

morale-building abilities to enhance employee engagement and boost performance.

SKILLS Manage Budgets Team Leadership

Customer Service Schedule Preparation

Quality Standards

WORK HISTORY MANAGER 11/2021 to 09/03/2023

Harbor Freight Tools - Duncan, OK

Managed and motivated employees to be productive and engaged in work.

Accomplished multiple tasks within established timeframes.

Maintained professional, organized, and safe environment for employees and

Patrons.

Resolved staff member conflicts, actively listening to concerns and finding

Appropriate middle ground.

Monitored and analyzed business performance to identify areas of improvement

and make necessary adjustments.

Cross-trained existing employees to maximize team agility and performance.

ASSISTANT MANAGER 12/2013 to 09/2021

Cracker Barrel Old Country Store - Lawton, OK

Supervised day - to - day operations to meet performance and service expectations.

Monitored cash intake and deposit records, increasing accuracy, and reducing

discrepancies, and forecast future needs.

Offered hands-on assistance to customers, assessing needs, and maintaining current

knowledge of consumer preferences.

Generated repeat business through exceptional customer service and responded to

To customer concerns with friendly and knowledgeable service.

Helped with planning schedules for 90 – 100 employees, and delegating assignments

to meet coverage and service demands

Created employee schedules to align coverage with forecasted demands.

FOOD AND BEVERAGE DIR. 06/1992 to 03/2013

Quality Inn – Duncan, Stillwater, and Ponca City, OK

Planned operation to effectively cover while controlling costs and maximizing service.

Delivered in-depth training to workers in food preparation and customer service.

Identified team weak points and implemented corrective actions to resolve concerns.

Set and enforced performance and service standards to keep consistent, high-quality

environment devoted to customer satisfaction.

Managed staff schedules and maintained adequate coverage for all shifts.

Developed unique events and special promotions to drive sales.

EDUCATION High School Diploma

Jacksonville High, Jacksonville, IL

Choice University

Hospitality and Lodging

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