M. Carrie O'Connor

**** * ****** ****** **

PHOENIX AZ 85016

480-***-****

ad1um6@r.postjobfree.com

Career Summary

As a top-notch, Customer Service Agent, my stellar skills are team work, fast learner, and quite adaptable. Also, I am empathetic whilst enthusiastic. I have amazing phone etiquette, as I possess a unique quality to create warm & inviting relationships through the phone connection. I am well aware of emotional intelligence. I am Genuine I Put People First. I Foster Transparency as I stay relevant. Maintain Tenacity.

Applying these traits has proven to be a recipe for success, and personal development.

WORK EXPERIENCE

IT SUPPORT TECH DISNEY+ / HULU

VALOR GLOBAL

* Inbound Remote Agent

* Provide all tech assistance ie:

* Password/Email/Profile update

* Educate Viewers on Self-Serve Help Center

* Educate viewers on downloading compatible Browsers

* IP ADDRESS OVERRIDES

* Consistently keeping a 100% or higher EXPERIENCE score

Customer Service Temp /Permanent

ROBERT HALF

Appointment Setter/Customer Service

AWM, LLC Oct 2021 – Dec

• Lead Generation

• Increased Division Sales by 10%

• Cold Calling

• Keeping an average of 30% in Sales,

Monthly

• 150+ Outbound Calls/Each Shift

• Surpassed Daily Quota of 5 or More

Remote PSO Level 5

Bank Card Services-Feb 2007–Dec 2017

• Inbound Calls & Dispatch

• Call Logging Area Code Tracking

• Online and Print Advertising

• Training and Scheduling

Wellness Consultant

Massage Envy-Mar2014-Dec-2017

• Greeted all clients and guests

• Individual intakes with new guests, to

best pair with a suitable therapist.

• Phone, Email, SMS & Chat

Correspondence

• Adhered to a Strict Script and closed

33% of all guests

• Memberships Sales

• Client Retention

• Added Value to Company and Brand

SKILLS

• Customer Focus

• Problem-Solving and Decision-Making

• Technology Literate

• Implements strategies to improve the

customer experience

• Prior customer service/call-center

experience

•Stellar Interpersonal Communication

•Superior Self Starter

• Open Minded with an Analytical

Approach

• Set Up for Successful Remote Work

• Seek feedback, make corrections as

needed

• Identify problems and solve them.

Strive

to improve processes

• Work collaboratively with all

departments and co-workers

• Passionate about customers’

needs following them through to a

resolution

• Am committed to the details that result

in exceptional service.

EDUCATION

Grapevine High School

High School Diploma ~June 1992

Grade Average:3.5

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