Customer Service Store Manager

Rebecca A. Still

Brooksville, FL *****

Phone: 352-***-****; Email: ad1u9w@r.postjobfree.com

Objective

Professional with over twenty years Management experience including day-to-day operations, motivating staff to meet sales goals, and aspirations of excellence in every aspect of the business seeks employment with company in an administrative office position.

Skills Summary

Over thirty years retail experience

Vast customer service experience and skills

Discipline self-starter

Proficient in computerized retail applications

Detail oriented with task completion results

Supervisory and leadership skills and experience

Diversity workplace training and experience

Experience

2/1987- Present BI-Lo Holdings- Winn Dixie thru various positions / Brooksville, FL

(4/2007- Present) Liquor Store Manager

Interaction with customers to provide customer service including answering inquiries and resolving issues

Ordering stock and supplies

Communicating operational goals to staff, including generating sales

Handling daily business operations

(8/2002- 4/2007) Inventory Control Management Lead

Managed Shipping and Receiving with proficiency in unloading, storing, documenting, and reordering

Invoiced Direct Sales Delivery (DSD)

Supervised Direct Sales representatives

Maintained store support areas

(11/2001- 8/2002) Customer Service Management Lead

Scheduled Cashiers and Baggers

Supervised Front End Operations

Implemented policies and procedures

Solved customer service complaints

Education

05/2015 Bachelor's of Science in Management / Hodges University / Ft Myers, FL

05/2013 Associates of Arts in Business Administration-Management / Pasco Hernando Community College

/Dade City, FL

2001- 2007 Winn-Dixie Management Training Courses

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