Customer Service Specialist
Resume:
STEPHANIE TALBOT
POCATELLO, ID *****
208-***-**** ad1u5k@r.postjobfree.com
Functional Summary
Over 20 years experience working in the medical field. Energetic self-starter with excellent analytical, organizational, communication, and creative skills. Strong understanding of the HIPPA law and Privacy Practices. Work very well with others and love the satisfaction of helping those in need. I believe I would be a great asset to your department.
WORK EXPERIENCE
Package Handler
FedEx
September 2023 - November 2023
Duties that I performed consisted of loading, unloading, and sorting of packages of various sizes.
Customer Service Specialist
Portneuf Medical Group OrthoIdaho
September 14, 2022 – January 15, 2023
Receive and greet clients and caregivers in a professional, courteous, and friendlly, courteous, and professional manner.
Strong knowledge of HIPAA standards and maintains confidentiality regarding organization finances.
Relays information between patients and other staff members and provides them with updates as needed in a timely manner.
Prioritizes the order of care to ensure clients’ needs are addressed in appropriate order through daily schedule to ensure a productive workflow.
Maintains paper and electronic records accurately and updates records as needed.
Reschedules patients as needed during checkout; collects co-payments when required and ensu follows up on treatment and schedules as needed.
Attends to external patient referrals.
Records and verifies patient’s insurance information and eligibility and requesting approval and authorization when required. assisting in insurance pre-appArovals.
Customer Service Specialist
Farm Bureau Insurance, Pocatello, ID
November 2017 – April 2022
●Answer multiple phone lines and directing them to the correct department in a timely manner.
●Assist agents in navigating the system (Guidewire)
●Assisting customers, helping them understand their policy
●Assisting lienholders and confirming coverage
Controlled the mailing machine.
●Proofread policies to ensure accuracy.
Merchandiser
Fred Meyer’s, Pocatello, ID
June 2016 - July 2016
●Build attractive displays and stock shelves
●Assist customers at checkout and bag groceries
●Contribute to many other areas
Receptionist
Health & Wellness Sleep Institute, Pocatello, ID
July 2012 – Sept 2015
●Greet patients as entering building.
●Scheduling patients with appropriate provider.
●Verify and input data correctly.
●Collect co-pay if applicable.
●Take vitals and check in patients as needed.
Receptionist
East Idaho Interventional Pain Management, Pocatello,
May 2011 - 2012
●Answer multiple phone lines.
●Greet and check in patients.
●Verify and input data correctly.
●Verify insurance and eligibility.
●Verify preauthorization as needed.
●Schedule necessary appointments as needed.
●Collect any balances or copays as/if needed.
Quality Control Manager
Axiom Properties, Pocatello, ID
December 2010- April 2011
●Answer multiple phone line.
●Receive and distribute work orders as they come in.
●Inspect rental properties upon vacancy to assure repairs and cleaning have been taken care of and make unit ready for next tenant to move in.
●Collect on delinquent accounts as due.
●Handle Evictions if needed.
●Set up storage unit auctions as needed.
●Sent account to collection as needed as well.
Customer Service
Action Collection Services, Pocatello, ID
May 2008- April 2009
●Was the top asset finder of the year throughout the whole company; finding and collecting over $330,000 in assets.
●Collected by phone or in person on delinquent and owing accounts.
●Took legal action when necessary to obtain money owed.
Education
Certified Dental assistant - Assist to succeed in Idaho Falls - 2013
University of Phoenix - Several credits earned online
GED – Idaho State University, Pocatello, Id
References
Stacey Green 208-***-****
Tonya Sloup 208-***-****
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