Customer Service General Manager
Resume:
ASHLEY CROW
ACCOMPLISHMENTS
• Supervised team of 30 staff members.
Achieved several promotions from
Crew member, then shift leader, to
manager, and then was promoted to
general manager. I excelled in all those
positions, just short of 3 years. I did so
by completing my food safety
certification, and all management
courses with accuracy and efficiency.
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Achieved [Result] by introducing
[Software] for [Type] tasks.
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SKILLS
• Organizational Skills
• Quality Assurance
• Team Leadership
• Performance Management
• Strategic Planning
• Meeting Facilitation
• Budgeting and Forecasting
• Process Improvement
• Decision Making
• Time Management
• Effective Communication
• Inventory Control
• Conflict Resolution
• Customer Service
• Human Resources
• Problem Solving
• Employee Relations
• Operations Management
• Business Operations Knowledge
• Workflow Coordination
• Hiring and Recruitment
• Staff Management
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Proficient in delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer service and food safety . Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Ambitious manager with proven track record of creating successful food service operations, managing staff and making sure our team is correctly performing. Extensive experience in ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Well-trained Restaurant Manager promoting 5 years of expertise in food and beverage industry. Passionate leader with know- how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills. WORK HISTORY
April 2021 - Current
General Manager Wendy's Restaurant, Pocahontas, AR Implemented strategies to increase sales and profitability.
• Monitored and logged financial performance.
Maximized efficiency by coaching and mentoring staff on restaurant principles, industry practices, and company procedures.
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• Handled cash accurately and prepared deposits.
Mentored and motivated team members to achieve challenging business goals.
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Motivated, trained, and disciplined employees to maximize performance.
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Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
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Analyzed customer feedback data to identify areas of improvement and develop solutions.
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• Resolved problems promptly to elevate customer approval. Executed employee evaluations and discussed the details of the job promotion with the staff member.
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• Overseen interviews and completed the process to hire employees. Interacted well with customers to build connections and nurture relationships.
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Trained and guided team members to maintain high productivity and performance metrics.
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CONTACT
Pocahontas, AR 72455
ad1tp4@r.postjobfree.com
Bold Profile
• Sales Forecasting
• Food Safety and Sanitation
Customer Relationship Management
(CRM)
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• Customer Retention
• Operations Oversight
• Process Improvements
• Meeting Planning
• Sales Coaching
• Data Entry
• Fast Learner
• Product Restocking
• Customer Assistance
• Drawer Balancing
• Cash Register Operation
• Cash Handling
• Point of Sale Operation
• Refunds and Exchanges
• Staff Mentoring
• Issue Resolution
• Staff Supervision
CERTIFICATIONS
• CM - Certified Manager Certification
• Food Safety Certified - 2022
May 2019 - October 2020
Shift Manager Little Caesars Pizza, Hot Springs, AR Handled problematic customers and maintain excellent customer service.
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Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
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• Trained and mentored new employees to maximize team performance. Kept employees operating productively and working on task to meet business and customer needs.
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Supervised employees and oversaw quality compliance with company standards for food and services.
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Worked closely with team members to schedule breaks and shifts to meet state regulations.
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Cooperated with coworkers to improve customer experience and manage storefront.
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• Excelled in every store position and regularly backed up front-line staff. Adhered to company standards and compliance requirements for operations and cleanliness of areas.
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Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
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EDUCATION
June 2005
GED
Black River Technical College, Pocahontas, AR
June 2021
Community Education Computer Concepts And Job Skills Black River Technical College, Pocahontas, AR
Received a Certificate of Recognition and Completion. I completed 24.0 credit hours of training.
May 2021
No Degree Financial Literacy
Black River Technical College, Pocahontas, AR
May 2021
No Degree Managing Stress
University of Arkansas At Little Rock, Little Rock, AR
• Certificate of Completion for 3.0 hours of training in financial literacy.
• Course was taught by a licensed loan officer from Bankcorp South. Certificate of Participation for completing a full program of stress management.
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