Veterans Affairs Support Assistant
Resume:
Courtney Clark
US Army Retired
Medford, OR *****
ad1tib@r.postjobfree.com
This candidate started drawing retirement in 2018 from the US Army. Thus, the breaks in work history. New responsibilities have appeared in my life and I am eager to get back to the workforce. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Caregiver/Personal Assistant/Companion
Department of Aging and Disability - Medford, OR
February 2021 to May 2023
• Provide personal care-giving services to clients and family.
• Lend support to clients and family for all everyday activities.
• This support came in the form of dressing, cooking, laundry, medication management, and bathing, etc.
• Provided transportation services for errands about town.
• Provided transportation for leisure and business.
• Took vitals when ordered.
Advanced Medical Support Assistant
Dept. of Veterans Affairs - Medford, OR
November 2020 to February 2021
• In the office of Community Care I served as the liaison between care-team and veteran.
• Processed referrals for care in the community with private providers.
• Verified eligibility.
• Scheduled veterans into initial appointment.
• Resigned due to family medical.
Advanced Medical Support Assistant
Department of Veterans Affairs, Portland, O.R
September 2013 to October 2015
Patient Services Unit GS-6- FULL TIME, 40+ Hours per week
• Utilize on a daily basis IPPC Phones, Cisco Agent, V.I.S.T.A., C.P.R.S., Lync Communicator, Word, Outlook mail and Calendar, Internet, and Excel.
• Handled crisis calls when necessary. Intermittently had to escalate and roll EMS to patients location when deescalation and conflict resolution failed.
• Send Alerts via C.P.R.S. to the appropriate people and departments when it is required.
• Properly send Pharmacy Consults to address the situation the patient is describing to us. Refill, overnight shipping, whether or not a S.T.A.T. order is needed.
• Facilitated the training of new employees and the new supervisor on scheduling primary care and specialty clinics, pharmacy, V.I.S.T.A. and C.P.R.S. and other aspects that are related to the Patient Services Unit.
• Participating team member of the V.I.S.N. 20 Fix the Phones Project.
• Actively take calls for both P.V.A.M.C. and the V.I.S.N. 20 groups.
• Properly communicate, organize and set priorities in order to meet deadlines.
• Ability to communicate effectively, both orally and in writing.
• Collaborate and communicate daily with Team Lead to ensure compliance with established processes, policies and regulations.
• Carried out administrative services required by specialty clinics guidelines, such as chart reviews to follow up on consults and referrals.
• Advanced working knowledge of the P.S.U. department. Including the utilization of reference sources and collaborating with team members to resolve problems.
• Advanced knowledge of policies and procedures associated with the operational activities that affect patient care.
• Ability to develop/maintain effective and efficient communication with the patient, their care teams and other V.A. employees throughout the system.
• Properly send a S.A.M. or T.R.M. message to the appropriate Primary Care team and clinic when it is needed.
• Took crisis calls when these would trickle through and follow procedures as far as alerting EMS, suicide prevention coordinator, and crisis hotline.
• Utilize on a daily basis I.P.P.C. Phones, Cisco Agent, V.I.S.T.A., C.P.R.S., Lync Communicator, Word, Outlook mail and Calendar, Internet, and Excel.
• Check for appointment requirements. Labs, X-rays, and/or consults.
• Report progress that I learned from patients with various interdisciplinary teams via C.P.R.S.
• Accepted responsibility for all the specialty and sub-specialty clinics in the Portland V.A. healthcare system during my tour.
• Assisting veterans in the steps needed to attain treatment goals, and VA healthcare system navigation. Telephone Operator GS-4-FULL TIME
Department of Veterans Affairs, Portland, O.R
December 2011 to September 2013
40+ Hours per week
• In this capacity I operate an agency switchboard and received incoming calls. Route them to their proper destinations and provide organizational information. Identify the caller's needs and send the call to the appropriate department.
• Operate a number of systems including two-way radios, paging-systems for on-call, and installation paging (overhead). Responsible for sending code teams out to emergent situations that may occur in the medical center. These include Code 99, Code 5, R.R.T.(rapid response team), Code Grey and Code Red.
• Often called to handle more difficult phone calls such as patients in distress, complaints, and crisis or suicidal calls. At that time the patient's info is copied and forwarded to Crisis hot-line and/or A.O.D. for further care.
• Responded to emergencies within the hospital and applied knowledge of hospital operations to get crisis and/or medical intervention teams on site as soon as possible. C.W.T. Warehouse Runner-FULL TIME
Department of Veterans Affairs, Portland, O.R
August 2011 to December 2011
40+ Hours per week
• Distributed items for departments within the hospital. Restocked supplies and maintained levels. I was required to forecast and identify trends in my levels so as not to over or under-order.
• Became well versed in all types of medical equipment.
• Located said equipment for turn-in or issuance. Issued equipment was delivered safely and with no damage and turn-ins were properly accounted for and returned to the warehouse for palatalizing and shipping. Utilized forklift and electric pallet jack for these functions.
• Delivered on-call stat orders throughout my day with no issues. Darrell Lincoln Clark Attorney
Las Vegas, N.V
January 2001 to May 2007
Process
Server/Runner Office Manager and Law Clerk (Part-time) 20-30 Hours per week.
• Working for our family's firm my roles were many. Typed and filed complaints, motions and the like for civil cases. Completed case-law research, pre-trial memos and arbitration reports. Operated a multi- line phone system, set up conference calling and managed very heavy call volume.
• Operated all windows based software, and office equipment with a typing speed of 60 wpm.
• In the process server role I ran surveillance to update info on defendants or locate them for service- of-process. Many times introduced my observations into a court of law through a sworn affidavit. Most of the time, the civil law service-of-process went well, rarely requiring more than one attempt.
• Additional duties included calendar upkeep for court appearances and client consults. Clients files were updated daily to reflect recent case activity. Billing of daily case activity and time was accurate and up to date.
• I was forced to close the office abruptly. At that time I did see that all cases were turned over to the B.A.R. Most of the cases at that time were under time constraints, and I strived to turn over pending cases that could no longer be represented.
Cannon Crewmember - FULL TIME
U.S. Army
September 1992 to September 1998
40+ Hours per week
● Gun Chief for a 6-8 man 155mm gun-crew in the 10th Mtn.Division Lite.
● Supervised Air Assault sling loads.
● Performed weekly training for lower enlisted.
● Performed monthly counseling.
● Finished with a perfect safety record for all operations. and fire missions. Work Related Education:
● Computer Education Institute 2000
● Combat Lifesaver Course 1995.
● Completed Rogue Valley Comm. College Peer Support Program. Service related awards:
● Army Commendation Medal,
● Army Achievement medal x3
● Good Conduct medal
● Drivers Badge wheel and track.
Education
High school or equivalent
Skills
• Medical Records
• Surveillance
• Primary Care Experience
• Hospital Experience
• Customer Service
• Medical Scheduling
• Triage
• Dental Receptionist
• Medical Receptionist
• Medical Office Experience
• Microsoft Outlook Calendar
• HIPAA
• Medical Terminology
• Experience Administering Injections
• EMR Systems
• Vital Signs
• Administrative Experience
Military Service
Branch: United States Army
Rank: E4
Certifications and Licenses
Peer Support Specialist
April 2016 to May 2016
First Aid Certification
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