PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with extensive

experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

WORK HISTORY

Orthodontic Patient Coordinator, 03/2022 - Current Creston Dental And Braces, Anderson, SC

Store Manager, 01/2015 - 03/2022

Dollar Tree, Anderson, SC

Anderson, SC 29625

864-***-****

ad1s7t@r.postjobfree.com

SKILLS

BRITTNEY BAILEY

Explained upcoming treatment preparation, instructions, and other facts to patients.

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Maintained confidentiality of patient data and condition to safeguard health information.

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Upheld confidentiality requirements and regulatory compliance guidelines.

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Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.

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• Worked with patients to schedule tests and procedures. Provided complete patient assessments and communicated with patients to understand medical histories.

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Communicated with patients, caregivers and families members to relay diagnoses and treatment options.

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Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals.

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Educated patients by explaining preparation instructions for upcoming procedures and tests.

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Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

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• Trained new staff on filing, phone etiquette and other office duties. Managed inventory control, cash control, and store opening and closing procedures.

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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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• Completed point of sale opening and closing procedures.

• Sales Operations

• Active Listening and Communication

• Team Leadership

• Staff Training

• Customer Experience Management

• Goals and Performance

• Reading Comprehension

• Active Listening

• Customer Relations

• Multi-Line Phone Talent

• Computer Proficiency

• Minute Taking

• Issue and Complaint Resolution

• Calm and Professional Under Pressure

• Call Volume and Quality Metrics

Customer Service Representative, 02/2019 - 01/2022 Alorica, Greenville, SC

BSA Recruiting Supervisor, 01/2018 - 01/2021

Aerotek, Greenville, SC

Store Manager, 01/2009 - 01/2015

Dollar General Store, Orangeburg, SC

Rotated merchandise and displays to feature new products and promotions.

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• Approved regular payroll submissions for employees. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

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• Assisted with hiring, training and mentoring new staff members. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

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Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

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Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

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• Reconciled daily sales transactions to balance and log day-to-day revenue. Handled customer inquiries and suggestions courteously and professionally.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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• Answered constant flow of customer calls with minimal wait times.

• Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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Participated in team meetings and training sessions to stay informed about product updates and changes.

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Clarified customer issues and determined root cause of problems to resolve product or service complaints.

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Tracked customer service cases and updated service software with customer information.

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• Assisted with writing job postings and job descriptions for boards. Pre-screened resumes prior to sending to corporate hiring managers for consideration.

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Developed and implemented onboarding and orientation programs for new employees.

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Collaborated with managers to identify and address employee relations issues.

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Completed human resource operational requirements by scheduling and assigning employees.

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Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

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• Developed and monitored employee recognition programs. EDUCATION

High School Diploma, 05/2006

Crescent High School - Iva, SC

Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.

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Drove and maintained solid operational processes, inventory management and inventory rationalization

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Provided informal coaching and support, assisting and supporting store associates in sales and customer service.

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Implemented new learning strategies depending upon employees' skill levels.

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Trained staff during demonstrations, meetings, conferences, and workshops.

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Communicated all learning and performance objectives, schedules, and training assessments to upper management.

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• Directed field training to enhance participants' skills.

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