Customer Service Support Specialist
Resume:
Mona Lisa Perez
ad1r6u@r.postjobfree.com
Summary
I am detailed-minded, also self-motivated and results-driven, needing little to no supervision. My previous 2 years with Lowes and Target have provided experience in setting up displays, dealing with customers and stocking shelves.
Authorized to work in the US for any employer
Work Experience
Customer Service, Walmart, Joplin MO
Assist customers with products and location within the store and online orders. To stock shelves through the day to assure products are available for customers.
Vocational Support Specialist, Preferred Family Healthcare, Inc. - Joplin, MO
September 2023 – present
Customer Service/ Walmart, Joplin MO
My role is to assist customers with products and locations within the store. Stock the shelves to maintain a consistent supply for customers to find and purchase.
May 2022 to February 2023
As a Vocational Support Specialist, I assisted clients with disabilities to find employment and learn the life skills needed to maintain employment. Also supervise the work they perform to ensure their continued success. Provided documentation required by the State of Missouri, Vocational Rehabilitation and Department of Mental Health.
Delivery Driver/Courier, Elite One Transportation - Carthage, MO
May 2021 to January 2022
Deliver FedEx packages throughout Jasper, McDonald and Newton Counties. Maintained a Zero accident rating.
Account Manager, Solid Onyx LLC - Lewisville, TX
May 2020 to August 2021
Establish brokerage division for Trucking/transport company. contacting potential suppliers, logistic companies and manufacturers to establish an ongoing relationship. prepare bids using current trends. communicated via email, social media, using the latest technology. Dispatch for our Amazon Drivers. assure drivers with the needs to complete delivery with Amazon. Verify the logistical warehouses are coordinated with pick up and drop off. Assisting drivers with issues that arise. Cold calls via telephone and in person in a professional manner. Prepare marketing material for brokerage division.
Account Manager/Customer Service, Teleperformance - Joplin, MO
May 2016 to March 2020
Talk to customers over the phone, email, or chat to resolve their questions billing issues/internet help desk or concerns Document and update customer records Discuss products or services to customers, if appropriate Escalate customer complaints and/or calls to manager when necessary
Account Manager Alorica/American Express - Tulsa, OK
April 2015 to April 2016
Calculate the total travel costs Review fare and schedule information Calculate total travel costs verify Booked reservations for travel, hotels, rental cars, and unique events, such as tours and excursions Review details on required documents, such as passports or visas Determine customers’ needs and preferences, such as schedules and costs Review insurance claims on travel packages made by clients. review disputes and refund any overcharges. Prepare a spreadsheet detailing the costs and payments for each account.
Accounting Manager/Paralegal Midwest Paralegals - St. Louis, MO
2013 to 2015
Receive, process, and audit invoices for payment. Maintain accounting ledgers and posting account transactions using QuickBooks. Upload payment details to various accounting applications. Set up client and vendor accounts. Manage website. Answer calls, schedule appointments and for initial interviews with customers. Prepare interrogatories. Process Serving.
Account Manager/ A Legal Support Service - Tulsa, OK
2005 to 2013
Process A/R, A/P and Payroll using ADP and QuickBooks, Reconcile payroll In-house, payroll preparation. Inbound/outbound calls. Handle upset customers. Set up Client and Vendor accounts Prepare legal documents and Process of Service. Meet clients to gather relevant intake information for Attorney. Schedule appointments and Prepare client files.
Education
Certification in Paralegal Studies University of Tulsa - Tulsa, OK March 2005 to November 2006
Bachelor of Science Business Administration Missouri Southern - Joplin, MO August 1989 to May 1994
Microsoft Office, Outlook 2016, QuickBooks (10+ years) • Journal Entries • General Ledger Accounting • Financial Statement Preparation • Accounts Payable • Legal Research • Account Reconciliation • Help Desk • Payroll • Bank Reconciliation • Auditing • Interviewing • Accounts Receivable • Sage • Office Management • Spanish
VOLUNTEER
CASA, August 2013 to March 2014
Worked closely with Social Workers and as Advocate for Children in Foster Care
DOMESTIC VIOLENCE MENTOR, January 2002 to January 2003 Attend weekly meetings to provide emotional support for women.
Additional Information: I have used various billing platforms. I worked for the City of Tulsa Urban Development writing loans, determining eligibility for home rehab and repair. Worked closely with inspectors as well as with Title Companies for closings. I worked with The Housing Authority of Joplin. Created a renter to homeowner program in coordination with local banks. Wrote initial grants for Voucher Housing Program to assist low-income families. Developed the computer system to calculate rents. Monitored client's eligibility as well as inspected properties to assure compliance with HUD requirements and City building codes.
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