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Customer Service Patient Care

Location:
Norristown, PA
Salary:
$22/hour
Posted:
December 07, 2023

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Resume:

Lisa M. Stoker

*** *. *** ******, ********* 2-610-***-****

Bridgeport, PA 19405 ad1r1w@r.postjobfree.com

OBJECTIVE:

Medical Support Position where the ability to solve problems quickly, accurately and effectively, understand medical terminology, use computer technology and provide excellent customer service as well as work hard could be utilized.

EXPERIENCE

Ophthalmic Technician

MID ATLANTIC RETINA, King of Prussia, PA 01/20-9/22

Provide direct patient care by providing technical and clinical support to ophthalmogist..Greet patients and gather or update patient history. Screen patients and perform accurare and consistent documentation and measurement tasks in relation to: peforming visual acuity, confrontational visual fields, evaluation of motility, papillary function test, color pates, applanation tonometry, dilation of pupils, ophthalmic imaging.

Support Staff/EMT Skills Evaluator

MONTGOMERY COUNTY EMERGENCY MEDICAL SERVICES TRAINING INSTITUTE (PRN), Conshohocken, PA 05/16-Present

Assist in supporting roles as needed for national registry EMT testing.

Emergency Medical Technician, EMT-B/Psych Technician

MONTGOMERY COUNTY EMERGENCY SERVICES, West Norriton, PA 12/11-10/14

Serve 302 and 201 warrants; provide BLS care assessing patients in both a medical and psychiatric manner, operate emergency vehicle in both emergent and non-emergent mode. Provide BLS care to patients on unit when needed. Assist with daily routine on unit. Complete daily unit assignments which include patient one to ones, EKGs, and UDS/HCG screens.

Emergency Medical Technician, EMT-B

BROOKHAVEN FIRE COMPANY, Brookhaven, PA 12/22- Present

POTTSTOWN MEDICAL TRANSPORT, Pottstown, PA 06/18-03/19

Transport both ALS and BLS patients from a hospital setting. BLS assessments, operate emergency vehicle in both and emergent and non-emergent mode. Assist within the emergency department as a medical technician when needed. Take incoming calls and schedule dispatching of staff.

CHELTENHAM TOWNSHIP AMBULANCE (PRN), Elkins Park, PA 9/16-5/17

LOWER PROVIDENCE AMBULANCE (PRN), Eagleville, PA 5/09-11/16

WHITEMARSH AMBULANCE (PRN), Lafayette Hill, PA 9/06-12/07

MARPLE TOWNSHIP AMBULANCE (PRN), Broomall, PA 4/03-4/06

LAFAYETTE AMBULANCE (Volunteer), King of Prussia, PA 10/99-2004

PLYMOUTH AMBULANCE, Plymouth, PA 12/02-7/03

WEST NORRITON AMBULANCE, Jeffersonville, PA 5/00-10/00

Responsible for providing basic life support skills, emergency vehicle operations, as well as Paramedic support during 9-1-1 emergency situations.

Athletic Trainer

LIFE FIT PHYSICAL THERAPY, Norristown, PA 1/03-6/10

Work on an as-needed basis as Athletic Trainer for high school sports events. When needed, assist within the facility in aiding patients in physical strengthening, apply and monitor TENs unit on patients, use heat and or ice therapy when necessary. Fill in at front desk greeting patient, answering phones as well as scheduling appointments and completing patient charts.

Emergency Department Technician

MONTGOMERY HOSPITAL, Norristown, PA 3/08-11/08

Assisted with patient care, performed patient vitals, EKG, venipuncture, and wound repair. Transported patients throughout the hospital. Assisted nurses with tasks needed to provide better patient care; including but not limited to assisting during life saving events, and checking in ambulance patients. Ordered supplies, set up par ordering report, and organized outside ordering handbook.

Veterinary Technician

SPRING HOUSE ANIMAL HOSPITAL, Ambler, PA 04/20- Present

BRYN MAWR VETERINARY HOSPITAL (Part-time), Bryn Mawr, PA 3/08- 08/08

GWYNEDD EMERGENCY VETERINARY HOSPITAL, Lansdale, PA 2/07-12/08

CARING FOR CATS, Manayunk, PA 4/05-12/06, 7/12-9/15

CATS ONLY VETERINARY HOSPITAL, Norristown, PA 4/01-12/02

Administered patient treatment and assessed patient on-going needs. Prepared and took care of emergency patients. Implemented IV catheterization and venipuncture. Administered oral, IV, subcutaneous and intra-muscular medications. Performed EKGs, radiographs, and blood pressures, as well as other medical testing. Immunized patients; assisted in surgeries, radiology, and grooming; interviewed and interacted extensively with clients and performed many other tasks to ensure practices ran efficiently.

Practice Manager/ Head Veterinary Technician

CARING FOR CATS, Manayunk, PA 1/14- 9/15

Run veterinary practice, oversee staff of approximately 4-6 employees (hiring, terminations, reviews, scheduling, etc.). Handling of all hospital affairs such as keeping up with hospital supplies, stocking, ordering. Keeping track of accounts payable and receivable and managing affairs with supply companies. Maintain orderly running front desk area as well as patient care rooms. Provide routine hospital care and testing (including but not limited to venipuncture, IV catheterization placements, radiographs, urinalysis and Doppler blood pressures). Grooming patients; including comb out, shave matts or lion cuts. Assist with surgeries, administer medications, run blood, urine, fecal and other tests. Direct interaction with clients both on the phone and in person. Handle most of client questions and concerns.

THE GENTLE CAT DOCTOR OF HAVERFORD, Ardmore, PA 3/03-6/05

Run veterinary practice, hire new employees, oversee staff of approximately 15 to 20 as well as hospital affairs. Performed accounts payable and accounts receivable using Quick Books. Also provided routine animal care and testing (including but not limited to venipuncture, IV catheterization placements, urinalysis and Doppler blood pressures). Assist with surgeries, administered medications and interacted with pet owners. Training of all staff members.

Medical Assistant

PHILIP PEARLSTEIN ASSOCIATES, Norristown, PA 8/00-5/02

DR. RICHARD FURMAN, Eagleville, PA 1/96-8/98

Responsible for patient care and immunizations, venipuncture, IV catheterization, EKG and Pulmonary Function testing. Assist with patient OB/GYN exams. Also perform front desk work, insurance billing, and patient scheduling as well as make referrals.

Over 18 years in customer service including but not limited to office work, bartending and waiting tables.

EDUCATION

HARCUM COLLEGE, Philadelphia, PA Nursing School

MONTGOMERY COUNTY EMS, Blue Bell, PA EMT-B certified January 2000

MONTGOMERY COUNTY COMMUNITY COLLEGE, Blue Bell, PA

Associate of Arts - May, 2009; Associate of Science - 2003; Dean's List, graduated Summa Cum Laude

WILLIAM TENNENT HIGH SCHOOL, Warminster, PA Academic Studies



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