Call Center Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Chad Wilson

Zanesville, OH 43701

740-***-**** ad1qdw@r.postjobfree.com

Customer-focused Technical Support Representative brings strong critical thinking and troubleshooting skills to resolve issues and identify root causes. Strong record of success in resolving customer concerns with first call. Leverages phone, email and other technologies to offer remote support to end-users.

• Risk Management • End-User Support • Security Protocols

• Security Oversight • Data Collection • Software Installation

• Hardware Diagnostics • Systems Analysis • Application Support MARCH 2019-NOVEMBER 2022

Consolidation Specialist

Fanatics Inc. Frazeysburg, OH

• Provided accounting, processing, and analytical support.

• Collection, tracking, analyzing, reporting, and reconciliation of accounting activity on a daily basis. JUNE 2017-AUGUST 2021

Assistant Manager

Residential Programs Inc. Zanesville, OH

• Responsible for overseeing the daily operations of a call center.

• Hiring, training, and managing staff

• Setting and meeting customer service goals

Handling and resolving complex complaints, monitoring and reporting on the performance and efficiency of the call center.

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JUNE 2014-MAY 2016

Rehabilitation Specialist

Mount Aloysius New Lexington, OH

• Monitoring patient's progressing level and intervening in crisis situations. Creating customized treatment plans for patients to adapt to daily living, teaching and helping clients in various areas like personal grooming, recreational activities and communication; accompanying patients to appointments, guiding patients through behavioral modification techniques, providing assistance with job training or family support issues.

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DECEMBER 2012-JANUARY 2014

Customer Service Specialist

EDUCATION

LANGUAGE

A Christmas Story House Cleveland, OH

• Answered customer questions about policies and procedures with friendly and knowledgeable approach.

• Investigated and resolved customer concerns related to order inquiries and delivery tracking.

• Maximized satisfaction by anticipating needs and consistently offering expert support.

• Responded quickly to customer queries through email, phone, social media and corporate website. JULY 2006-MARCH 2009

Final Quality Inspector

PCC Airfoils Crooksville, OH

• Created quality control plans based on project-specific technical documentation and requirements.

• Wrote non-conformance reports detailing product defects and quantity of rejected items.

• Drafted and submitted inspection reports in support of QA improvements.

• Verified adherence to labeling specifications.

Bachelor of Science (B.S.) - Information Technology April 2026 Colorado Technical University, Online

Certification - Information Technology Security and Administration February 2024 My Computer Career, Online

Diploma - Computer Networking Electronic Technology October 2005 Mid-East Career & Technology Center, Zanesville, OH Native

English

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