Customer Service Manager

Kayla M. Alarid

*** ***** ***

Pueblo, CO *****

719-***-**** (Cell)

ad1qbm@r.postjobfree.com

Objective

To find and secure employment where I can apply my current knowledge of principles and processes for providing excellent customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others.

Professional Accomplishments

Customer Service and Sales

Customer relationship management CRM software

Data base user and interface and query software

Making decisions and problem solving

Prepare sales contracts and order forms

Perform administrative duties, such as preparing sales budgets and reports, keeping sales records and filing expense account reports

Answer customers questions about products, prices, availability, product uses, and credit terms

Shipping and Receiving and Inventory clerk

Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials

Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter

Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes

Requisition and store shipping materials and supplies to maintain inventory of stock

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming

Food Service Manager

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

Keep records required by government agencies regarding sanitation or food subsidies

Investigate and resolve complaints regarding food quality, service, or accommodations

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity

Count money and make bank deposits

Employment History

1 year Customer Service and Sales Coit Cleaning and Restoration

2 years Customer Service and Sales 24-7intouch (Virgin Airlines)

2years Food Service Manager McCabe’s Pub and Bistro

2 years Shipping and Receiving (Warehouse) FedEx Ground

4 years Customer Service and Sales At&t

2 years Member Services Kaiser Permanente

Education:

May 2006 General Studies RangeView High School

August 2009 Medical Assisting Everest College

June 2010 Business Community College of Aurora

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