Customer Service High Level

Greetings;

I have always been driven by ambition to solve every problem I face.

I have the following Professional skills to offer.

excellent interpersonal skills

team building skills

analytical and problem solving skills

decision making skills

effective verbal and listening

communications skills

attention to detail and high level of accuracy

honest and trustworthy

respectful

possess cultural awareness and sensitivity

flexibility

sound work ethics

fantastic sense of humor

As reflected in my resume I feel that my education, training and qualifications will make me an outstanding asset to your organization. I would appreciate the

opportunity of a personal interview at your convenience. I may be reached at 541-***-**** or please leave a message

Sincerely;

Marla Rae

Grants

MARLA Anderson

Grants Pass Oregon

ad1qbe@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Education: Bachelor of Arts LIBERAL ARTS

Extensive Internet and Computer skills. 25 years of extraordinary customer service skills and a high level of organization and professionalism.

Exceptional communication skills, both written and verbal; ability to function well under pressure and meet deadlines; highly dependable; extremely well organized and efficient; caring, empathic and positive attitude; possess initiative and ability to work well with others.

Software; Microsoft Word, Windows 98-XP Window 8, Microsoft Excel, Power Point, Publisher, Front Page HTML, Web page

development software, Photo editing software, QuickBooks. . Chat, Networking Outstanding ability to quickly master new software and apply its full range of capabilities.

EMPLOYMENT

Active Network

June 2017 to Present

Asurion

08/2013 11/30/2016

HRG

01/11-06/11

CCC

07/08-12/10

Dave’s Drywall

02/02 to 03/08

Work At Home

25-50 calls per shift

n Made camping reservations for over 2,000 National Campgrounds in the U.S

n Provided a world-class customer service by booking campgrounds and planning camping trips for individuals

n Exemplary Attendance and Punctuality.

n Exceeded in all metrics for positions

Work AT Home

CCR I Direct TV Technical Support

· Exemplary Attendance and Punctuality

· Met metrics and surpassed a majority of them

· Answered, troubleshoot, and resolved 50-100 calls daily

· Provide a world-class customer service experience for customers by answering questions and diffusing frustrations

· Provide high level technical support for programming and equipment issues

· Answer a wide array of questions and providing education on complex issues,

self-resolutions and offered value-added services

· Promoted first year of employment

· Provided technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions

· Solutions included, but are not limited to, resolving connectivity to satellite and internet

· Support was provided by clearly communicating technical solutions in a user-friendly, professional manner.

· Dealt effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict

Preservation Specialist Horizon Realty Group

· Review initial interior inspection of bank assignment; take inventory of fixtures, appliances and overall condition.

· Obtain competing vendor bids for property repairs for bank/seller review. Review bids to ensure they are consistent, accurate and that the fees charged are competitive to market.

· Follow through initial bid through work completion. Responsible for ensuring that contractors complete job on time and complete each line item on bid to same quality as approved (i.e., brand of

appliance, grade of flooring, etc.)

· Submit final invoices to bank for vendor reimbursement and internal bookkeeping with QuickBooks and REO portals.

Executive Assistant/Office Manager Catalyst Contact Centers

· Responsible for heavy calendar management, requiring interaction with both internal and external executives and assistants, as well as consultants, to coordinate a variety of complex executive

meetings

· Answer phones and direct all incoming calls to appropriate party promptly and efficiently

· Communicate and handle incoming and outgoing electronic communications on behalf of the Partners

· Develop recommend and implement policies and procedures for company manuals and employee handbooks

· Assist Partners with preparation of presentation materials

· Review and summarize miscellaneous reports and documents; prepare background documents and outgoing mail as necessary

· Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner

· Arrange travel schedule and reservations for executive management as

needed

ADMINISTRATIVE ASSISTANT

· Supplied Administrative support services to the Office Manager.

· Plan, organize and control activities of the department. Participate in department goal and objectives.

· Develop recommend and implement policies and procedures for company manuals and employee handbooks.

· Analyze unit operating practices such as record keeping systems, forms control,

office layout, and personnel requirements, creating new systems or revising established procedures.

· Used independent judgment in completing activities and operates under little supervision.

· Receive incoming telephone calls for the business, obtained caller's name, and forwarded calls to appropriate person or took messages.

· Made independent decisions concerning software and hardware purchases.

· Operates standard office equipment to include: multi-line telephone system, postage machine/scale, facsimile machine, computer/printer, and photocopy machine.

· Maintain an update and accurate calendar as well as schedule appointments and office meetings as requested.

· Prepare and confirm all travel and accommodation arrangements.

· Type correspondence and various documents and proofreads/distributes as assigned.

· File correspondence and documents as necessary.

· Assist with committee work (e.g. taking minutes) for committees chaired President and Vice President.

· Greet and screen incoming visitors in a professional manner and promptly

notifies appropriate person of their arrival.

· Perform other related duties as assigned.

ADT Security

01/01 to 01/02

Customer Service/Collections

· Responded to customer requests and questions regarding security accounts.

· Analyzes and rectifies customer concerns using established procedures.

· Communicate with customers to resolve delinquent accounts and outstanding customer issues

Reference by Request.

Contact this candidate