KELLY CROUSE
Desert Hot Springs, CA 92240
ad1pze@r.postjobfree.com
QUALIFICATIONS PROFILE
Compassionate and innovative with a background in business management and more than 15 years’ experience contributing to stellar reputations of renowned organizations and delivering exceptional customer service in progressive leadership roles. Highly-developed analytical skills and proven ability to identify problems and implement effective solutions while remaining efficient. Driven to communicate well and establish strong rapport in the field of customer relation environments while working effectively with a diverse group of people. Background also includes medical education in nursing and medical terminology as well as phlebotomy experience. Empathetic and intuitive in executive interactions and adept at building trust and strong client relations. Areas of expertise include…
Best Practices Implementation
Written & Oral Communication
Cost & Budget Management
Data-Driven Decision Making
Business & Organizational Acumen
Team Building & Leadership
Gap & Deficiency Identification
Excellent Customer Service
Conflict Resolution
Process Improvement
Client Relationship Management
Strategic Planning & Execution
EDUCATION
University of Phoenix San Diego, CA 2012- 2016
Bachelor’s Degree in Business Administration
Summa Cum Laude GPA 4.0
PROFESSIONAL EXPERIENCE
Monterey Country Club,
Palm Desert
April 2021- Mar 2023
Bar Manager
Ensuring the smooth execution of daily operations while remaining committed to the mission of the establishment.
Managing and overseeing administrative aspects of day-to-day operations as well as identifying and setting benchmark goals for the business.
Recruiting, hiring, training, supervising staff
Overseeing and scheduling staff to ensure that the establishment runs smoothly during peak hours
Ensuring that industry-specific quality and safety guidelines are followed by all staff
Ability to work in a diverse environment with both staff and clients
Identifying, planning, and executing promotional events
Ability to communicate calmly and effectively to diffuse tense interactions that might occur to maintain a safe and fun atmosphere for both guests and staff.
DRINKS ON THE GO
San Diego, Ca
October 2016 - present
CEO
WWW.DRINKSONTHEGOSD.COM
Cultivate hospitality and a positive work atmosphere for private parties.
assisting clientele with all beverage needs while managing personnel, operational functions,
Disseminate the company vision while monitoring revenue and sales objectives, promotions, and contemporary advertising. Oversee, guide, and collaborate directly alongside my employees to modernize day-to-day operations and further streamline forecasting tools, budget control processes, and personal structure strategies.
Interact with clientele to gain valuable feedback used to enhance the myriad of services offered and ensure our organization welcomes a diverse audience.
Key Achievement:
Grew this business from its conceptualization, inclusive of strategic planning, funding, promotions, hiring needs, to its final execution into a flourishing business model with a significant client base.
CALI COMFORT BBQ
Spring Valley, Ca
April 2010 – March 2020
Bartender Server Head Trainer
Act as head trainer for new hires, inspiring team members to provide unmatched customer service in a fast-paced environment by communicating with management to structure and achieve goals and objectives.
Demonstrate dedication to service by upholding the organization’s core customer relations and quality service philosophies.
Maintain constant communication with executive management regarding process improvements as they related to overall customer experiences, employee input, and daily workflow.
Responsible for the successful development of daily revenue and sales objectives, modern promotions, and employee schedules.
Key Achievement:
Drove the transition of newly on-boarded employees and general managers, consistently refining education and training methods to develop and clarify core competencies.
Additional experience as Shift Manager & Bartender at Second Wind of Santee, CA, Outback Steakhouse of El Cajon, CA.
Roy’s Hawaiian Fusion Cuisine of La Jolla, Ca