Jolanta Sierra

DIRECTOR OF OPERATIONS

TUCSON, AZ 520-***-**** ad1pux@r.postjobfree.com

Summary

Skillful healthcare leader with a successful history of launching Value-Based Care medical start-up practices. Skilled in working under pressure and adapting to rapidly changing demands and challenges to best enhance the organizational brand.

Skills

Organizational Growth

Self-Directed

Critical Thinking

Collaborative

Strategic planning

Tactical execution

Team building

Provider and Patient Relations

Revenue increase

High Achiever

Experience

Village Medical Director of Operations 01/2022 – present

Launched 8 de novo Value-Based Care (VBC) practices within 12 months.

Provided leadership, insight and mentoring to Regional Practice Administrator.

Established operational guidelines and identified opportunities for improvement.

Recruited, hired, and trained providers, medical assistants, staff, and practice managers and reduced staff turnover through coaching, creating training and incentive programs.

Oversaw personnel by commending and initiating promotions.

Closely collaborated with Senior Leadership team to align providers with VBC values.

Set goals and expectations for direct reports, holding staff accountable.

Achieved significant results in VBC and Quality measures, Utilization and P&L.

Recognized employees for demonstrating excellent service resulting in increased revenue.

Drove business decisions and reduced operational costs.

Analyzed data across variety of sources to identify trends, pattens and areas of opportunity.

Assessed various reports and adjusted workflows to realign with targets.

Contributed to organizational strategic direction to improve Key Performance Indicators (KPI).

Monitored progress by creating budgets and measuring results.

Reviewed financial statements and developed strategies for revenue increase.

Held providers and staff accountable for OSHA and HIPAA regulatory compliance.

Collaborated with multi-disciplinary teams to improve overall patient care and response times, such as Talent Acquisitions, Business Development, Finance, Pharmacy Integration, Risk Management, Quality Assurance, Outreach, Marketing, Coding, Billing Teams, etc.

Maintained compliance of government regulations, health insurance changes and financial options.

Managed changes in Value Based Care delivery systems and technological innovations while keeping focus on quality of care.

Maintained communication and transparency with Senior Leadership.

Assessed need for additional staff, equipment and services based on data and seasonal trends.

Increased revenue within first 12 months of practice launch.

Arizona Community Specialists Practice Manager 2019 - 2022

Managed multi-specialty surgeon group.

Restructured private practice into the high-performing practice.

Remodeled the office space within the budget limits.

Assessed the provider to staff ratio and reduced 10 FTEs.

Retained providers and staff during global pandemic.

Developed Central Service Center and improved patient access.

Northwest Allied Physicians Regional Clinical Administrator 2016 – 2019

Managed 7 multispecialty practices.

Opened new practices and certified these with AZ Department of Health Services (ADHS).

Conducted audits with ADHS with zero deficiencies.

Risk Management improvement in safety and quality.

Implemented Centralized services for organization.

Increased revenue of multiple practices.

Facilitated EMR conversion from Allscripts to Cerner.

David Fett, MD, Brentwood, CA Practice Manager 2007 – 2016

Managed successful cosmetic and reconstructive ophthalmology practice.

Substantial revenue increase in a highly upscale surgical practice.

Michael McGuire, MD, Santa Monica, CA Practice Manager 2004 – 2007

Assisted to President of American Society of Plastic Surgery and Director of American Board of Plastic Surgery.

Launched website for patient relations improvement.

Arizona Oncology Associates Stem Cell Transplant Data Manager 1996 – 2005

Collected and reported data to International Bone Marrow Transplant Registry.

Assisted with Clinical Trials and Research.

Achieved 100% data accuracy in audits.

Education

College of Business Management and Languages 1992

Major: Business Management and English Minor: Marketing

Pima Medical Institute 1996

Major: Healthcare Administration Minor: Medical Terminology

Institute for Integrative Nutrition 2013

Major: Holistic Health Coaching Minor: Healthcare Business

References: Available upon request.

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