Madeline Smith

614-***-**** ad1p7w@r.postjobfree.com

MANAGEMENT EXPERIENCE

Amazon Fulfillment West Jefferson, Ohio Mar 2020 - Present Operations Area Manager II

Leads team of 60 direct reports with standards met or exceeded in safety, associate engagement, quality, and productivity key performance indicators.

Involved in several affinity groups and owner of process path improvement projects.

Collaborates with support teams in Safety, HR, Learning, and LP to launch various programs and problem solves daily to create best associate experiences possible.

Ranked #1 Manager amongst 130 peers in 2020 Inaugural Peak season Pentathlon in safety, engagement, attendance, attrition, and building quality performance metrics. EDUCATION

Bachelor of Business Administration Ohio University Aug 2016 - Dec 2019 International Business Major; International Business Marketing Certificate KEY PROJECTS AND INTERNATIONAL EXPERIENCE

Jusbrasil LegalTech Services São Paulo, Brazil Jun 2019 - Aug 2019 Special Projects Intern

Interfaced with senior executives on strategic planning initiatives and stakeholder engagement

Conquered communication barriers and organized internal budget consolidation for company presentation

Facilitated design of preliminary dashboard for financial projection meetings and valuation discussions GLO-BUS Business Strategy Simulation Ohio University Jan 2019 - Apr 2019 Team Leader

Crafted a distinct finance and operations management approach and met weekly decision deadlines

Placed in top 3rd of 13 teams within senior level capstone class over the course of 15 weeks

Demonstrated excellent forecasting of competitors and market turbulence amongst 4 geographic markets Operations Process Improvement Project Ohio University Aug 2018 – Dec 2018 Team Leader

Requested and granted access to observe inside operations and new point of sale software effectiveness of local client

(Athens Bicycle)

Collaborated with store management and employees to identify bottleneck constraints in existing processes

Gathered data, created diagrams, and delivered proposed recommendations for performance improvements Global Consulting Program Managua, Nicaragua Aug 2017 – Jan 2018 Team Leader

Refined a marketing strategy and branding representation for two clients; communicated and consulted 3 months domestically for initial client (Chiqui Bordados Textiles) and further spent 2 weeks abroad to consult with new client

(Di Antojitos Food and Beverage)

Employed cross cultural teamwork and analytical skills to better understand client-specific needs and local business environment key success factors

Provided tangible marketing materials that accommodated for present use and shared model adjustments capable of implementation after program severance

Business Cluster Project Ohio University Aug 2017 - Dec 2017 Team Leader

Integrated management, marketing, information systems, and finance principles within 5-person team amongst larger cohort to succeed in two major deliverable presentations

Delivered an industry analysis and competitive market report in caffeinated beverage industry.

Presented feasibility study with an original idea of a business core concept and employment strategy based on target market identified in Manhattan, NY.

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