Salesforce Business Analyst

Rashaan Denton ad1ovv@r.postjobfree.com 256-***-****

Professional Summary:

With over 7 years of extensive experience in Salesforce, I have specialized in managing critical components, including leads, contacts, accounts, cases, quotes, and opportunities. My role goes beyond administration, encompassing a wide array of testing methodologies, from GUI, Functional, Integration, System, Regression, to User Acceptance and Database testing. This proficiency extends to test design, encompassing the creation and execution of test cases, scripts, and the management of relevant test data.

Proven experience as a Salesforce Business Analyst (BA), specializing in translating business requirements into technical solutions within the Salesforce environment.

Expertise in using data loader tools for data management within Salesforce, including data insertion, updates, bulk imports, and exports from Salesforce objects, with the ability to handle data from CSV files.

Strong knowledge of the Software Development Life Cycle (SDLC), ensuring effective coordination between development and testing phases.

Strong background in implementing robust security measures and sharing rules at the object, field, and record levels, ensuring data protection and access management for users across different organizational levels.

Extensive experience working with Salesforce customizations, including custom fields, Pick-lists, page layouts, Workflow Alerts and Actions, Approval Processes, and Validation Rules.

Proficient in Salesforce.com administration, including the creation of Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Tasks, and Actions.

Skilled in using the defect-tracking tool JIRA, enhancing the efficiency of testing processes.

Capable of conducting Salesforce Applications UI Testing, ensuring the user interface meets the desired standards.

In-depth knowledge and expertise in Salesforce Sales Cloud, enabling the optimization of sales processes and enhanced customer relationship management.

Comprehensive understanding of agile methodologies, actively participating in agile development processes, including sprint planning, backlog grooming, and retrospectives.

Proven experience in Software Test Life Cycle (STLC) and agile methodologies, contributing to effective project development and testing phases.

Solid track record of creating, analyzing, and executing test cases and scripts based on Business and Functional Requirement Documents for various applications.

In-depth knowledge of Quality Assurance practices, with experience in planning, coordinating, and executing testing for web-based applications.

Proficient in executing various testing types, including Functional, Regression, Backend, Smoke, Sanity, System, and User Acceptance Testing (UAT).

Familiar with Git for application cloning, committing, pushing, and creating pull requests.

Effective communicator, facilitating collaboration with various internal and external groups, including Users, Business Analysts, Development, Technical Support, Testing teams, and Project Managers.

Proficient in MS SQL Server database management, enabling me to write and execute basic SQL queries and SQL Procedures.

Education

Bachelor of Arts in Marketing

University of Alabama in Huntsville

Technical Skills:

Salesforce Technologies: Classes, Triggers,Web Services, Dashboards, Analytic Snapshots.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox and Production), Force.com Migration Tool, Unit Testing & Code coverage.

Programming Languages: C, C++.

Integration: Workbench, Web services, Rest API.

Web Technologies: HTML, CSS, JavaScript, JQuery, XML, JSP, JSF, JSON, AJAX, Servlets.

Databases: Salesforce Database, MySQL, Oracle, MongoDB, Microsoft SQL Server..

ETL tools: Informatica, Talend, Jitterbit, Data Loader, Salesforce Connect, Data Loader.

Operating Systems: Windows, macOS.

Tools: JIRA, Confluence, Salesforce Workbench, Microsoft Office, Salesforce Inspector, Salesforce Optimizer, Miro, Slack.

Certification

Salesforce Certified Administrator

Professional Experiences:

Pure Storage Inc,

Salesforce Business Analyst – Admin Jan 2023 – Present

Proficiently managed page layouts, Workflow Alerts and Actions, Approval Processes, and Validation Rules, ensuring streamlined processes.

Collaborated with stakeholders to gather and document business requirements for Salesforce projects, ensuring alignment with organizational goals and processes.

Implemented robust object-level and field-level security practices to set user permissions effectively.

Successfully resolved system errors and data issues to maintain system integrity.

Collaborated actively in a team environment, ensuring effective communication and contributing to the team's overall success.

Demonstrated expertise in agile methodologies, particularly Scrum, as part of daily operations.

Participated in ongoing Salesforce release management and platform updates, ensuring compliance with the latest features and best practices.

Collaborated with the training team to develop training materials and conducted training sessions for end users to ensure successful adoption.

Created and configured tabular, summary, and matrix reports and established report email schedules for senior management.

Utilized Salesforce Lightning and app builder to enhance user experience and developed reports and dashboards.

CVS/Caremark, Southborough, MA

Salesforce Sales Cloud Business Analyst May 2021 – Dec 2022

Facilitated product backlog refinement, story sizing, and assumed end-to-end project ownership, ensuring the successful implementation of complex projects within Salesforce Sales Cloud.

Developed and nurtured strong relationships with business stakeholders, gaining a deep understanding of current and future IT service requirements.

Actively participated in all phases of the Systems Development Life Cycle (SDLC) and Change Control processes, ensuring methodical and controlled development.

Applied best practices and extensive functional expertise in Salesforce.com to drive optimal solutions tailored to business needs.

Applied in-depth functional expertise in Salesforce Sales Cloud to meet precise business needs.

Documented business needs, distinguishing between essential requirements and additional preferences, while identifying gaps between these needs and standard application functionality.

Provided detailed business requirements specifications for developers to ensure alignment with business objectives.

Conducted application configuration, rigorous testing, and thorough evaluation to maintain high-quality and consistent processes.

Managed data conversion requirements to ensure smooth transitions during system changes.

Developed, documented, and executed comprehensive test plans to validate the integrity and accuracy of business processes, module functionalities, customizations, and patches.

Created and updated end-user training materials and conducted training sessions as needed.

Produced and maintained documentation of business processes, with a strong focus on ensuring compliance throughout analysis and redesign activities.

Supported the training of new users and facilitated the growth of Salesforce.com skills within the organization.

Provided crucial support in analyzing and resolving critical production application issues when required.

Cox Enterprises, Atlanta, GA

Salesforce Administrator/ Analyst August 2019 – April 2021

Actively facilitated and drove user adoption of Salesforce, ensuring the organization maximized its benefits.

Developed and enhanced training materials and conducted user training sessions, empowering teams to utilize Salesforce effectively.

Assisted in the roll-out of processes, contributing to the successful implementation of Salesforce solutions.

Created comprehensive documentation of current and desired state business processes using Process Maps and Process Flow Diagrams, aiding in clear process communication.

Proficiently managed complex projects and programs throughout their lifecycle within Salesforce Sales Cloud.

Led workshops with cross-functional teams to elicit and document business requirements for a range of projects, including process improvements, functionality expansion, integration of acquired companies, and interfacing with related enterprise applications.

Performed any other duties reasonably assigned in the course of business, contributing to a holistic understanding of Salesforce's impact within the organization.

Provided essential support for generating reports and analytics, including report creation and updates in Salesforce, fulfilling ad hoc data requests, and compiling metrics for presentations.

Served as the Salesforce Subject Matter Expert (SME) for new functionality and application expansion/rollout, ensuring optimal utilization.

Experienced in Salesforce CRM Analytics, providing in-depth insights into customer relationship management.

Managed and maintained external Salesforce add-on applications like SpringCM (DocuSign) and Skuid, optimizing their integration within the Salesforce environment.

Pfizer, Rocky Mount, NC

Salesforce Administrator March 2018 – July 2019

Delivered day-to-day Salesforce Administration support to Salesforce Users.

Managed workflow and validation rules, customizing reports, dashboards, process builder, flows, approval processes, outbound messages, and knowledge.

Supported user profiles, roles, permission sets, assignment rules, license types, and addressed medium-level complex user support requests.

Identified, diagnosed, and resolved technical problems, escalating and tracking issues as necessary.

Conducted data loads and performed data quality reviews to maintain Salesforce data accuracy and completeness.

Collaborated with integrated applications (sales enablement, marketing, lead forms, etc.).

Maintained and built custom reports and dashboards.

Performed database maintenance tasks, including diagnostic tests and duplicate entry cleansing.

Evaluated and installed new Salesforce releases, providing training and support.

Documented processes, including error reports and changes to field history tables.

Prepared reports for various departments.

Monitored and enhanced data quality, integrity, and user adoption.

AmerisourceBergen, Norfolk, VA

Salesforce Administrator November 2016 – Feb 2018

Maintained Salesforce process documentation and user guides.

Managed Salesforce user profiles, roles, permission sets, and security settings.

Conducted data imports and exports while ensuring data integrity.

Ensured Salesforce security compliance.

Applied data loader tools to import, export, and manipulate data within Salesforce.

Collaborated with the integration team to support Salesforce integrations.

Assisted in customizing fields, page layouts, and record types to meet business needs.

Provided daily technical and operational support to internal and external users, ensuring Salesforce and its integrations run smoothly.

Offered user support by addressing inquiries, troubleshooting issues, and providing guidance.

Assisted in onboarding and training new users, enhancing organization-wide Salesforce skills.

Created and maintained documentation for processes, procedures, and best practices.

Supported quality assurance and implementation of new Salesforce features and custom enhancements.

Helped design and implement advanced automation using tools like Flow and automation.

Ensured data quality, accuracy, and integrity through ongoing cleanup, duplicate record management, and validation activities.

Continuously enhanced knowledge and skills in Salesforce administration.

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