Nichole Hill

Want to excel in your company.

Washington, DC 20019

ad1ohh@r.postjobfree.com

+1-202-***-****

I will give outstanding customer service and will excel in your company. I am a team player that will be a great asset to your company.

Authorized to work in the US for any employer

Work Experience

Mail Associate

Swiss Post Solutions (SPS) - Washington, DC

July 2023 to Present

Contracted with JLL my duties were received, sorted, and delivered mail to different departments, ensuring efficient communication. My responsibilities included organizing incoming and outgoing mail and ensuring prompt delivery to the intended recipients. Processed FedEx,USPS and courier requests. I also took care of all printer and product areas. Gave support to the printing team, taking print jobs to clients. Stock support areas as well.

Office Services Associate

Forrest Solutions - Washington, DC

August 2022 to Present

Contracted for JLL

Mailroom Support

Sorts and scans mail- emails client regarding mail received Maintains postage machine

Orders supplies

Performs general mailroom functions for outgoing mail and packages Hospitality Support

Re-stocks paper goods and office supplies

Takes inventory and receives orders – puts away items in hospitality storage Mail Clerk

Robert Half - Washington, DC

January 2022 to July 2022

Contracted with The NFLPA, (National Football League Players Association) In the union office in Washington, D.C. my duties were as followed. Assisted with receiving, sorting, processing and distributing incoming mail, packages, and shipments to the appropriate employee/department in a timely manner ensuring accurate delivery to addressee. Reviewed and verified incoming shipment accuracy, including examining materials and equipment upon receipt and recording all data and metrics in our inbound mail package tracker system. Performed daily inventory tracking through utilization of our inventory management system. Prepared and completed orders of event materials, equipment and office supplies for deliveries or pickup according to schedule (load, pack, wrap, label, ship, etc.) Compiled and maintained all operational records/logs and shipping-related documentation of all production rooms and Operations center.

Used moving equipment like pallet jacks and hand trucks to safely and efficient move and load materials and supplies around the office building.

Analyzed all operations and advise team/supervisor of department needs or areas of improvement. Performed general office administrative and clerical duties as requested. Created spreadsheets for inventory.

Stocked production rooms with supplies.

Mail Clerk

Exela Technologies - McLean, VA

May 2019 to October 2020

Contracted at Capital One.

Delivering Post Office mail as well as accountable packages to the Capital One employees and contractors in the building using a pack track device. Supplying supplies as well as paper to disseminated floors. Answering email requests from customers within the database. Making and updating mail folders. Ticket Collector/Crowd Control

Global Consulting Services of Maryland, LLC - Washington, DC October 2017 to March 2018

Contracted with the Smithsonian

Worked at the African American History and Culture museum, collecting tickets. Had to instruct visitors where to line up, stand and made sure tickets had the correct time and date while using an palm pilot that scans the tickets on paper or a smart device. Dock Master

Akorbi - Plano, TX

August 2017 to October 2017

Contracted for American Red Cross in Washington, DC Login in truck drivers and vehicles tag information on a paper, log in what time entered and exited the garage and had to call contacts and let them know of the delivery. Cleaned and made sure areas are cleaned for any debris. Had to engage in customer service. Guest Services

Akorbi - Plano, TX

June 2017 to July 2017

Contracted for PricewaterhouseCoopers in Tysons Corner, Virginia Responsibilities included:

Set up offices, hoteling stations, conference rooms and etc: Make sure all chairs aligned and pushed under tables Whiteboards cleaned

Commons and service centers cleaned and stocked(kitchens and copier rooms) Service tickets placed for any issues

Guest Services area cleaned.

Receptionist

Akorbi - Plano, TX

April 2017 to May 2017

Contracted for Chubb Insurance in Washington, DC

Responsibilities included:

Welcomed visitors by greeting them in person or on the telephone; answering or referring inquires, straightened

up conference rooms, made sure copier rooms and kitchen were stored with supplies and sent packages out UPS, FedEx and USPS.

Mail Services

Peoplentech - Vienna, VA

September 2015 to August 2016

PeopleNet - Vienna, VA - September 2015 to August 2016 Contracted for Amerihealth Caritas

Responsibilities included:

Process member insurance cards and correspondence mail. Participated in member engagement at events

that members were invited to. Also had to call members every day to update their information using company

software.

Mail Clerk

Servicesource - Capital Heights, TN

June 2007 to March 2015

Contracted for the IRS

Responsibilities included:

Deliver mail and packages to government employees. Accomplishments

I won several customer service awards.

Laborer

Servicesource - Alexandria, VA

February 2004 to March 2007

Contracted for the United States Mint

Responsibilities included:

Set up conference rooms at the request of the government employees at the United States Mint. Provided any

other services needed as far as making sure copy machines had paper and ink. Any other duty that needed to be done.

Accomplishments

Won customer service awards and was able to work with very important people at the United States Mint. Skills Used

Great customer service skills.

Copier

Servicesource - Alexandria, VA

June 2002 to August 2002

Contracted for Social Security Administration

Responsibilities included:

Copied documents for the Social Security Administration, for the purpose of court proceedings to determine if

a person should or should not receive benefits. Number of copies depended on the case the numbers varied.

Accomplishments

Had to stand on my feet at a copy machine all day. Skills Used

Worked well with others.

Key Entry Operator II

Servicesource - Alexandria, VA

June 2001 to June 2002

Contracted for Quantico Military Base

Responsibilities included:

Transferred data from paper file to a computer fish. Accomplishments

Worked well with others at Quantico Military base. Skills Used

Had to be in front of a computer all day and typing at a very important military base. Education

Certificate in Computer Skills in Basic Computer

Sanz Computer School - Washington, DC

1996 to 1996

G.E.D. in General Studies in General Studies

Potomac Job Corps Center - Washington, DC

1993 to 1995

Skills

• customer service (10+ years)

• Receptionist (10+ years)

• Data Entry (6 years)

• Typing (10+ years)

• Word (6 years)

• Data-Entry (9 years)

• Data Entry Operator (7 years)

• Guest Services

• Cleaning Experience (10+ years)

• Computer Skills

• Shipping & Receiving

• Computer Operation

• Administrative Experience

• Phone Etiquette

• Packaging

• 10 Key Data Entry

• Order Picking

• Office Administration

• Clerical experience

• English

• Microsoft Word

• Word Processing

• Warehouse Experience

• Communication skills

• Computer literacy

• Office experience

• Front desk

• Organizational skills

Additional Information

SKILLS

Customer Service and Labor Work

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