Desk Adjuster Customer Service
Resume:
Charles Schmitz
Dallas, Texas
ad1o9g@r.postjobfree.com
Skills and Qualifications:
Experienced Inside Desk Adjuster closing claims in Field, Auto, and CVE (Virtual claims) at Pilot Catastrophe
Proven track record closing claims with full ownership of claims and authority up to $10,000 authority.
Recognized with an A rating for timeliness of claim closure and an A rating for customer survey after claim closed.
Extensive experience in Xactimate program for claim closure using estimates to obtain payment authorization.
Extensive experience with CCC (Citrix) for Auto claims used for claim closure and payment authorization.
Proficient in Microsoft office including Outlook.
Licensed Adjuster in State of Texas and State of New York Adjuster license and 9 other states
Work Experience:
7/2023-10/2023 Pilot Catastrophe—Inside Desk Adjuster Field, Auto, & CVE (virtual claims)
Closed claims with full ownership for Investigative Unit and CVE unit with claims up to $25,000 authority.
Licensed in Texas, New York, Florida, Louisiana, Mississippi, Oklahoma, South Carolina, Indiana, Michigan
Recognized nationally for A rating on timeliness of claim closures and A rating on claim survey customer review.
Experience managing many claims at once and maintaining an A rating for claim closure rate and timeliness.
Experience with complex Water Back Up & Wind / Hail catastrophe claims with difficult customers.
Used Xactimate and CCC Citrix software to create estimates and gain payment approval on claims
Closed all types of claims including Contents re imbursement, Property damage and Loss of use of Dwelling.
Recognized by management for detailed investigative skills and dealing with difficult customers.
Recognized for creating perfect narratives explaining coverage of loss to attain pay authorization.
Proven track record successfully explaining claim decisions and dollar amount coverage to customers.
Completed CME courses including Advanced Inside Field Adjuster course and Advanced Inside Auto Adjuster
Completed 14 day Inside Field Adjuster course with Pilot Catastrophe
Completed 10 day Inside Automobile Adjuster course with Pilot Catastrophe
1/2018-2/2023 Promotional Delivery -- Accounts Manager –Dallas, Texas
Recognized for excellent customer service award year ending 2021 and 2022 paid bonus year end in category.
Design and manage construction and building repairs of structures and vehicles involving accidents.
Calculate estimates and negotiate with customers on pricing of both repairs and new structure replacement.
Expertise in contact management software used in managing extensive customer lists for sales and repairs.
Manage and sell to national accounts by telephone to sell new contracts and troubleshoot existing campaigns.
Review customer satisfaction of existing accounts by telephone using contact management program.
Responsible for new business development specializing in closing contracts and influencing decision makers.
Analyze cost and revenue of major accounts to negotiate new contracts for construction projects
6/2012-1/2018--Akrimax Pharmaceuticals—Territory Manager--Dallas, Texas
Responsible for selling prescription drugs to medical professionals in large territory.
Insurance specialist responsible for determining insurance coverages.
Responsible for determining deductibles and copays for patients with major insurance carriers.
Managed large territory with 150-200 accounts by utilizing contact management program.
Negotiated with major insurance formulary decision makers to include products on national formulary.
Ranked #1 in nation year-end total sales of prescription units in years 2017 and 2018.
3/2006 – 6/2012 Abbott Laboratories —Territory Manager--Dallas, Texas
Managed insurance assistance program to verify insurance coverage with complex managed care plans.
Extensive experience researching and verifying insurance coverage and deductibles.
Responsible for training other reps on insurance verification and patient assistance benefits
Managed large territory with over 200 medical accounts using proper call frequency and call routing.
Ranked #1 in nation percent to goal achievement in sales of Humira in year 2011 and 2012.
Increased Humira total dollar sales in territory to $4.2 million annually from $2.3 million
Education: University of Texas at Austin--BBA Marketing / Finance
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