AB Ashleigh Brown

Sterling, VA ***** 210-***-**** ad1o4n@r.postjobfree.com

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. SKILLS De-Escalation Techniques

Performance Improvement

Documentation Skills

Crisis Situations

Reflective Listening

Text Support

Best Practices and Standards

Client Interactions

Effective Working Relationships

Recommending Resources

Client Needs Assessment

WORK HISTORY 988 DIGITAL SPECIALIST 04/2023 to CURRENT Insight Global/The Trevor Project Remote

Supported LGBTQIA+ youth ages 13-24, in support with the nationwide 988 suicide prevention network

Determined clients' risk of self-harm or other dangerous behaviors. Listened to clients' concerns and provided encouragement and support. Supported individuals dealing with mental health and emotional issues. Assisted clients in exploring feelings and understanding behaviors. Displayed sensitivity to cultural and linguistic needs of clients and families served.

Utilized CRM software for PureConnect to conduct chat/text communication with contacts in crisis.

Worked with MicroSoft programs, GoogleSheets, Zoom Calls and GoogleMeet to ensure job performance was met.

Documented risk to each client and context of concerns. Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.

PATIENT SAFETY ATTENDANT 02/2022 to CURRENT

Metropolitan Healthcare Services Fairfax, VA

Monitored patient progress and reported changes to healthcare professionals.

Completed necessary reports and documentation on time and to specifications.

Supported patients and family members, actively listening to concerns and offering compassionate care.

Coordinated with other healthcare professionals to provide patients with comprehensive care.

GROCERY DELIVERY DRIVER 12/2021 to CURRENT

Shipt Sterling, VA

Managed customer inquiries and complaints in polite and professional manner.

Maintained upbeat, positive attitude in busy, customer-focused environment.

Completed on-time deliveries by choosing best and most efficient routes. Delivered packages to customer doorsteps and business offices. VOLUNTEER CRISIS OPERATOR 01/2020 to CURRENT

Trans Lifeline Remote

Evaluated risk to client or others by gathering information and conducting assessments.

Conversed with individuals in crisis which called or texted hotline for assistance.

Documented risk to each client and context of concerns. Offered supportive counseling and crisis intervention to individuals in crisis. VAN DRIVER 01/2022 to 02/2022

MedSpeed Fairfax, VA

Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.

Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.

Verified orders by comparing names and quantity of items packaged with shipping documents.

Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.

Transported blood and tissue samples with focus on accuracy DOCUMENT SPECIALIST 07/2021 to 11/2021

OpenText San Antonio, TX

Maintained organized and efficient document flows by using excellent planning and multitasking skills.

Prepared digital files, physical documents and work requests in compliance with company guidelines.

Managed file archival and information retrievals.

Transmitted documents, organized revisions and tracked changes. Carefully reviewed all documents and reports for completeness and accuracy.

COMMUNITY ENGAGEMENT COORDINATOR 01/2015 to 06/2021 PFLAG San Antonio San Antonio, TX

Conducted analysis of community needs and resources to support strategic plans.

Assisted with business communications via email, social media and mailings.

Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public. Coordinated and implemented numerous meetings, forums and community events.

Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.

Interviewed members of specific populations to understand and document issues.

SHEET METAL FABRICATOR 12/2015 to 01/2020

Samuels Glass Company San Antonio, TX

Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety. Observed safety practices and procedures to maintain safe and clean working environment.

Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.

Fastened joints and seams together to assemble components into sheet metal products.

Selected gauges and types of sheet metal or non-metallic material to meet product specifications.

Nailed and welded pieces into place by securing paneled edges and machine-made molding to structures.

COMMUNITY ENGAGEMENT SPECIALIST 01/2016 to 12/2019 Fiesta Youth San Antonio, TX

Contributed to work plans, reports, success stories and other deliverables. Reviewed and monitored programs regularly and coordinated resources and materials.

Coordinated and implemented various community engagement activities. Engaged with larger campaigns to build deeply collaborative partnerships. Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.

FUNDRAISING/ADVOCATE 01/2015 to 06/2019

Human Rights Campaign San Antonio, TX

Developed impactful fundraising strategies to maximize donations and meet fundraising goals.

Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.

Planned and implemented fundraising events.

Attended fundraising events and conferences to stay informed on industry developments and network with peers.

Cultivated relationships with existing and potential donors to increase donations.

Collaborated with other departments to achieve integration of fundraising efforts.

LOAN OFFICER 04/2014 to 07/2015

Affordable Cash Advance San Antonio, TX

Developed strong relationships with customers through high levels of customer service.

Assisted customers in understanding loan terms and conditions to make informed decisions.

Originated, reviewed, processed, closed, and administered customer loan proposals.

Submitted loan applications to underwriter for verification and recommendations.

CUSTOMER SERVICE REPRESENTATIVE/PHOTO 02/2012 to 03/2014 TECHNICIAN

Walgreens San Antonio, TX

Delivered prompt service to prioritize customer needs. Responded proactively and positively to rapid change. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Met customer call guidelines for service levels, handle time and productivity.

SUPERVISOR 01/1986 to 12/2011

Commercial Pipe And Welding San Antonio, TX

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Monitored workflow to improve employee time management and increase productivity.

Evaluated employee performance and coached and trained to improve weak areas.

Achieved results by working with staff to meet established targets. Maintained compliance with company policies, objectives, and communication goals.

Boosted team performance by developing customer service training materials and conducting service training.

ARMY OFFICER 01/1981 to 12/1985

United States Army

Responded to emergencies with speed, efficiency, and knowledgeable assistance.

Maintained secure communication systems to relay information to and from command teams.

Patrolled designated coverage areas and evaluated terrain for defensive use.

Executed directives from command center with necessary timeliness and efficiency.

Used modern communication systems to relay orders to squad members. EDUCATION No Degree Psychology

Palo Alto College, San Antonio, TX

South San Antonio High School, San Antonio, TX 05/1981

Contact this candidate