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Customer Service Loan Officers

Location:
Fairfax, VA
Posted:
December 03, 2023

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Resume:

Jennifer

Jones

Fairfax, VA *****

703-***-****

ad1nqu@r.postjobfree.com

Customer Service oriented licensed DE underwriter with proven ability to exceed loan quality and production expectations with over 25 years’ experience in the mortgage industry seeking a position where I can utilize my experience to contribute to the company’s success as well as achieve personal career goals.

Skills

Maintains high level of customer service and

communication

Proficient in technical competency including but not limited to all Microsoft products such as

Outlook, Word, Excel, and Power Point as well

as other programs required for position

Negotiation skills

Maintain integrity for company standards

Experience

FEBRUARY 2023 – OCTOBER 2023

Contract Underwriter / DCHFA/Palmer Staffing, DC

Review and approve/counteroffer loans based on all DCHFA bond programs

Provide analysis and assistance with underwriting scenarios

Work effectively to provide quality and quantity service for loan decisions including structuring due to most recent regulatory guidelines

Review and maintain various reports and pipelines to ensure efficiency and completion of loan decisions.

Collaborate with all members of lending team including management, housing counselors, loan officers, real estate agents and processors with loan decisions to provide a positive relationship and customer service atmosphere

APRIL 2022 – FEBRUARY 2023

Corporate Officer DE Underwriter / Bank of America, DC

Review and approve/counteroffer mortgage loans based on agency, government, jumbo, non- agency, affordable housing programs and investor guidelines

Provide analysis and assistance with underwriting scenarios

Work effectively to provide quality and quantity service for loan decisions including structuring due to most recent regulatory guidelines

Collaborate with all members of lending team including management, loan officers, and processors with loan decisions to provide a positive relationship and customer service atmosphere July 2020 – February 2022

2

Team Lead/Underwriter / MDE Home Loans, NJ

Review and approve/counteroffer mortgage loans based on agency, government, jumbo non- agency, and investor guidelines

Pipeline review as well as assign loans to underwriting team members

Provide analysis and assistance with underwriting scenarios

Work effectively to provide quality and quantity service for loan decisions including structuring due to most recent regulatory guidelines

Review and maintain various reports and pipelines to ensure efficiency and completion of loan decisions.

Collaborate with all members of lending team including management, loan officers, and processors with loan decisions to provide a positive relationship and customer service atmosphere

APRIL 2019 – JULY 2020

SR. Mortgage Underwriter / Atlantic Coast Mortgage, VA

Review and approve/counteroffer mortgage loans based on agency, government, jumbo non- agency, and company guidelines

Work effectively to provide quality and quantity service for loan decisions including structuring due to most recent regulatory guidelines

Review and maintain various reports and pipelines to ensure efficiency and completion of loan decisions.

Collaborate with all members of lending team including management, loan officers, and processors with loan decisions to provide a positive relationship and customer service atmosphere

FEBRUARY 2018 – DECEMBER 2018

SR. Mortgage Underwriter / M&T Bank, AZ

Review and approve/counter- offer mortgage loans based on agency, government, and company guidelines

Provide quality loan decisions in a timely manner

Collaborate with all members of lending team including management, loan officers, and processors with loan decisions to provide a positive relationship and customer service atmosphere

AUGUST 2015 – DECEMBER 2017

SR. Mortgage Underwriter / Stearns Lending/KBHS, AZ

Responsible for the initial through final review on Agency/Jumbo and FHA loans according to Guidelines

Work effectively to provide quality and quantity service for loan decisions

6-8 loans reviewed in 8 hour period to include average of 2 new/final reviews.

Proficient in DU/LP underwriting systems

Collaborate effectively with all parties providing positive communication 3

APRIL 2013 – AUGUST 2015

Underwriter III / Chase, AZ

Responsible for the initial review through final approval on Agency/Non-Agency and FHA loans according to guidelines and Chase overlays

Provide quality customer service along with loan efficiency

Rated #1 underwriter for quality and production for 2014.

Team oriented with positive outlook. Delivering high quality customer service Education

Santiam Christian High School / Corvallis OR



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