Medical Center Communication Skills
Resume:
TERESA G. BRIGHT
**** ********* *****, ******, ***** 75115 ad1mvx@r.postjobfree.com 214-***-****
OBJECTIVE
To join and contribute to the effectiveness and efficiency of an organization, providing excellent service to customers.
SKILLS & ABILITIES
Excellent verbal and written communication skills, problem solving, leadership, and superior organizational skills. The flexability to work independently or in a group setting.
EXPERIENCE
Supervisor, Baylor Diagnostic Imaging Center (Baylor Medical Center)
August 2010 to August 2013
Supervised day-to-day operations of several Scheduling Centers including Red Oak, Waxahachie, Plano, Cedar Hill, Rockwall and Dallas. Supervised daily staffing including Radiologists schedules, interviewing, hiring, new employee orientation/training, payroll, patient complaints and staffing. Created and implemented new film (x-rays) library protocols, and conducted performance evaluations for staff.
Supervisor, Access Services (Baylor Medical Center)
May 2002 to August 2010
Managed In-patient registration staff, business office cashiers, and financial counselors. Educate and train staff on new policies and computer upgrades.
Supervisor, OR Scheduling (Baylor Medical Center)
March 2000 to May 2002
Created and implemented new OR policies and procedures. Training and retaining employees.
Coordinator, Surgery Scheduling (Kaiser Permanente)
March 1982 to March 2000
Oversee day to day work schedule for surgery scheduling and receptionist staff.
Maintain physicians’ surgery and office schedules.
Coordinate Anesthesiologist, OR suites, and equipment needed for patient’s surgeries.
Patient education for Pre-Op.
EDUCATION
-FOREST BROOK HIGH SCHOOL HOUSTON, TEXAS - DIPLOMA,
-NORTH TEXAS STATE UNIVERSITY (COMPLETED 2 YRS OF STUDY)
-SPANISH FOR HEALTHCARE WORKERS
-SMU SCHOOL OF BUSINESS CERIFICATION
-BAYLOR LEADERSHIP TRAINING
-Cultural Diversity Training, Conflict Resolution, Adaptability & Flexibility, Team Building (with focus on communication skills)
COMMUNICATION
Numerous presentations and speaking engagements with clients and partners of the Desoto Food Pantry, multiple events as part of the PTA (lifetime member), and in the hospital setting with patients, hospital staff, and administrators. In addition, speeches and presentations to community groups, and church members. I’ve learned to be clear, transparent, sensitive yet truthful in my communication with families and patients. Using these tools makes me an effective communicator.
LEADERSHIP
Organizer of the Southwest Suburban Dallas Chapter of Jack and Jill of America, Inc. (national mothers and children organization). The organizations mission is “To afford the same opportunity to all kids”. We cultivate Social, Cultural, Civic, and Legislative skills through leadership classes, events, role playing, and community service.
I participate in Heart Disease, Alzheimer’s, St. Jude and Breast Cancer fund raisers. During my tenure with Baylor Medical Center in Breast Imaging I was the community partner with organizations to provide various supplies and speakers during Breast Awareness Month. Even though retired, I maintain partnerships and participation with Baylor Scott and White by volunteering at their Waxahachie location.
Member National Association of Professional Women since 2012
REFERENCES
Kristi Morris, Director, Revenue Integrity Columbia/HCA,
ad1mvx@r.postjobfree.com
Pamela McCurley, Office Manager 214-***-****
Iris Tinner, Director, Desoto Food Bank 214-***-****
Denise Cue, Supervisor, Kaiser Permanente’ 469-***-****
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