Ashley Simpson

Cordova, TN *****

ad1mt6@r.postjobfree.com

+1-901-***-****

I'm a very proactive individual,hands on,I definitely go over and beyond my expectations of any job description I've held. I'm very detailed,organized and patient. I Enjoy communicating with people,I enjoy challenges, a team player,always implement great work ethics. Make sure staff is always aware if thier value to the company,which builds confidence and purpose. Advanced Marketing skills, Expert in mediation and quick thinking,problem solver, I'm a true believer in fairness and equality and treating individuals with respect,humility and consideration,also proficient in Microsoft office, Microsoft word,Excel, Power point, Spreadsheet, updated Software,etc. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Remote CSR Billing & Collections Coordinator

ResultsCX - Wichita Falls, TX

May 2020 to Present

Assisting our Solutran clients and providing excellent customer service.negotiating skills, strong interpersonal skills, Billing,Communicate with customers over the phone, via email, and /or online chat, Navigate multiple windows and screens.B2B sales,Resolve any customer issues while providing and exceptional service, Prepare client reports, schedule 3rd meetings, and troubleshooting any issues, deliver superior customer service, prepare client documents and paperwork, follow up with transactions or pending transactions, maintain the ability to handle adversity,Very driven and a enthusiastic, definitely a motivated self starter. Maintain honesty and proactive on all communication externally and internally, marketing activities, address customer inquires, resolve issues and concerns. Serve as a liaison when needed between customers and advisors, keep track and maintain any metrics, maintain customer files and activity reports in company database. CRM experience,Collaborate with other financial intermediaries and investment companies, accountants etc. Proficient in Microsoft Word,Excel and Outlook, Type 45 wpm

Wireless Specialist/ Billing Representative

T-Mobile - Memphis, TN

January 2018 to June 2021

Provided excellent customer service and sales experience to customers,Biling,Engaged in sales and marketing campaigns to increase clients. Developed customer branding through consistent communication and support. Updated all customer account information to ensure correct records. identified all customer needs, recommended solutions, presented other products and services. Provided strong communication skills to make customers feel welcomed. Met all sales quotas to contribute to company performance and advancement, always maintained a courteous and polite demeanor and efficiently delivered accurate results to always ensure quality customer service,Maintained all compliance expectations.

Remote CRMCoordinator- Customer Service Representative Caremark, LLC - Woonsocket, RI

March 2012 to April 2020

Professionally and courteously handled inbound customer service and outbound calls, assisted with instant responses or feedback to customers via Live chat, email or by phone remained in compliance with client policies and directives,Client billing, Quality Assurance, code calling, developed relationships with new and longtime clients, responded to customer inquiries via, telephone, email and chat timely, escalated request, performed research to provide accurate information for customers, Assured customers accounts are verified,updated and current. Assured customers of the companies appreciation consistently,Assisted CSR with customer support, resolved unresolved customer complaints, Technical support,trained new hires,and monitored inbound calls during training. Contacted various departments to assist customers, transferred calls, handled irate customers more frequently as recommended by management. Answered; 150 to 300 calls daily. Expert Communication skills,met quantitative performance metrics,always followed up with customers with specific needs to ensure customer was satisfied with any assistance they received Expert proficiency in Word processing Software, Spreadsheet Software, Contact Management,And also experience in Order processing systems,Remained patient and focused on any solutions for all customers calls took the initiative daily to go beyond what was expected of me as a Customer Specialist Expert and Customer Advisor Coordinator. Case Manager

SHELBY COUNTY JUVENILE COURT - Memphis, TN

December 2007 to January 2018

Assisted judges, attorneys and the public with child support cases,prepared court documents to establish child support and DNA parternity.Mediation,amongst parents to reconcile child support and custody, followed all confidiately rules to maintain clients privacy, handled inbound and outbound calling,handled over 100 plus cases weekly, responsible for updated information on family, addresses and employment, offset taxes with U.S Treasury, documentated all info needed for each case and documented all info into database, always made sure all clients were treated fairly and case updates always handled timely, proficient in Microsoft word, PowerPoint, Excel, Spreadsheet,type 45 wpm. Administrative Assistant/HR Assistant

Hooks Dimmick Childcare Group - Memphis, TN

April 2004 to January 2018

Assisted Director, supervised over 16 employees,Organized and recorded staff meetings. Business development,Managed / balance and spreadsheets, created staff and students charts, operated fax machine daily, provided authorization, utilized Microsoft teams for personnel meetings, completed monthly reports to the state of Tennessee for funding,Organized daily routine of facility, New hire training, staff evaluation's, Bookkeeping, Created staff and student portfolios,Handled any employee relation issues and corrective actions. Organized specific employee resources and or support clubs for diversity,LGBT Community, disabled individuals and Veterans,etc. Experienced in Developmental disabilities, Handled tuition collection, Staff payroll, Major bookkeeping and Office duties scheduled Facility tours and other appointments as needed, accounts payable and receivable,Updated student and staff files, Responsible for staff benefits, PTO, Wages, EAP, Yearly tax preparation. Expert in Microsoft Words, Office, Excel, Spreadsheet and PowerPoint,etc Certified Phlebotomist/Medical Assistant

Methodist Le Bonheur Healthcare - Memphis, TN

March 2010 to July 2016

Obtained blood specimens for patients diagnosis and treatment.Explained blood drawing procedure to all patients about the process before beginning the procedure, Verified a patients, to properly label specimens, gathered all necessary testing materials and equipment needed to perform accurately updated, patient’s information in organization database.Intake admissions,Followed all health and safety protocols and procedures to maintain sanitary work areas, sympathized with patients to prepare them for the procedure also worked with supervising Physicians and following all task and instructions at all times, Education

M.S in Business Management in Human Resources Management in Business Management

Southern New Hampshire University - New Hampshire

February 2022 to Present

B.S in Business Management

Southern New Hampshire University - New Hampshire

January 2018 to January 2022

B.S. in Business Communication

University of Phoenix - Memphis, TN

August 2010 to August 2012

Tennessee Technology Center at Memphis - Memphis, TN, US September 2004 to June 2006

Skills

• Investment banking (10+ years)

• Organizational skills (10+ years)

• Strategic Planning

• Budget management (10+ years)

• Performance Management

• Business consulting (10+ years) (10+ years)

• Cash handling (10+ years)

• Cooking (10+ years)

• Direct sales (10+ years)

• Food production (10+ years)

• Customer service (10+ years)

• Microsoft Office (10+ years)

• English

• Litigation (10+ years)

• Employee evaluation (10+ years)

• Human resources (10+ years)

• Talent Acquisition

• Project management (10+ years)

• Interviewing (10+ years)

• Food preparation (10+ years)

• Food service (10+ years)

• Assistant manager experience (10+ years)

• Food handling (10+ years)

• Food industry (10+ years)

• Microsoft Word (10+ years)

• Human resources management (10+ years)

• Business development (10+ years)

• Accounts payable (10+ years)

• Budgeting (10+ years)

• Serving (10+ years)

• Records management (10+ years)

• Profit & loss (10+ years)

• Oracle HCM (10+ years)

• Event Planning

• Conflict management (10+ years)

• Workers' Compensation

• Hospitality (10+ years)

• Problem management (10+ years)

• Employee Orientation

• Shift management (10+ years)

• Organizational management (10+ years)

• Fluent

• Financial Report Writing

• Analytics

• Human capital management (10+ years)

• Event marketing (10+ years)

• P&L Management (10+ years)

• Supervising experience (10+ years)

• Food service management

• Microsoft Powerpoint (10+ years)

• Marketing (10+ years)

• Disability determination (10+ years)

• Account reconciliation (10+ years)

• Recruiting (10+ years)

• Restoration (10+ years)

• Inventory control (10+ years)

• Kitchen experience (10+ years)

• Forecasting

• Hospitality management

• Kitchen management (10+ years)

• Staff training (10+ years)

• Restaurant management (10+ years)

• Microsoft Excel (10+ years)

• Change Management

• Team management (10+ years)

• PeopleSoft

• Food safety (10+ years)

• Pricing (10+ years)

• Business coaching (10+ years)

• Leadership (10+ years)

• Restaurant experience (10+ years)

• Management

• Upselling (10+ years)

• Accounts receivable (10+ years)

• Loss prevention (10+ years)

• Benefits administration (10+ years)

• Business management (10+ years)

• Mediation (10+ years)

• Customer service

• Organizational skills

• Microsoft Office

• Cashiering

• Maintenance

• Communication skills

• Leadership

• Food preparation

• Driving

• Cash handling

• Stocking

• Administrative experience

• Call center management (10+ years)

• Payroll

• Live chat (10+ years)

• Recruiting (10+ years)

• Employee placement (10+ years)

• Word processing (10+ years)

• Spreadsheet Software (10+ years)

• Order processing systems (10+ years)

• Call center management (10+ years)

• Content management systems (10+ years)

• iOS (10+ years)

• Mac OS (10+ years)

• Appointment scheduling (10+ years)

• Medical billing (10+ years)

• Medical collection (10+ years)

• Quality assurance (10+ years)

• Sales (10+ years)

• B2B sales (10+ years)

• Upselling (10+ years)

• Cold calling (10+ years)

• Communication skills (10+ years)

• Customer acquisition (10+ years)

• Customer relationship management (10+ years)

• Software troubleshooting (10+ years)

• AP style (10+ years)

• Working with people with developmental disabilities (10+ years)

• Log analysis (10+ years)

• Fact checking (10+ years)

• Office filing systems (10+ years)

• Financial services (10+ years)

• Records management (10+ years)

• Corporate finance (10+ years)

• Financial auditing (10+ years)

• CRM software (10+ years)

• Van driver (10+ years)

• Retail sales (10+ years)

• Military (4 years)

• Computer Networking

• Negotiation

• Microsoft SharePoint

• Branding

• Military operations (4 years)

• Military hospital experience (4 years)

• Microsoft Access (10+ years)

• Benefits administration (10+ years)

• Medical billing (10+ years)

• B2B (10+ years)

• Negotiation (10+ years)

• Interpersonal skills (10+ years)

• Business coaching (10+ years)

• Business development (10+ years)

Military Service

Branch: Marine Corps Reserve

Service Country: United States

Rank: Sergeant

May 2010 to 2014

Served as squad leader in combat operations, lead a squad of eight soldiers including one or more corporals, Coordinated section activities, participated in police operations, and perform related word as required. Updated and maintained personal identification and files, processed fellow marine transfers, intake, clerical work, etc.

Certifications and Licenses

Certified Phlebotomy Technician

Senior Professional in Human Resources

Professional In Human Resources

Implementing Customer Care in Management

January 2017 to Present

Recognizing and maintaining and relationship with, clients, vendors and employees and implementing the skill

CPR Certification

March 2022 to Present

CPR CERTIFICATION

Contact this candidate